Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I had the pleasure of working in Ward 28 Urology as a student nurse and I have to say, it was an incredible experience. The staff were absolutely amazing and incredibly supportive throughout my time there. They went above and beyond to make me feel welcome and included, answering any questions I had and offering guidance whenever I needed it. I was impressed by how well-run and organized the ward was, and how dedicated the staff were to providing the best possible care for their patients. The facilities were top-notch and the equipment was well kept, which really helped to enhance the quality of care provided. Overall, I cannot recommend Ward 28 Urology enough. The staff are fantastic, the facilities are excellent, and the level of care provided is truly outstanding. If you're looking for a ward that is professional, compassionate, and committed to patient care, then look no further than Ward 28 Urology
Visited Urology on April 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Ward 14.
Rated 5 stars out of 5
by Jennifer Beck - Posted on 03 April 2023
I had an op on my left knee to fix my tibula plateau repear and a bone graph. I was looked after from the first moment I arrived for surgery day on Thursday 28th March 2023. The surgeons came and explained everything that was going to happen. In the room before my op they explained everything they were doing right down to all the injection they were giving me and the nurse that was with me was amazing and calming. Operation went well and I woke up in recovery and I was soon back up on the ward. The ward nurses were amazing and was so patient with me. They done my obs every hour due to low blood pressure. The following day after surgery I saw the physico and put me a brace on that I will be wearing for the next 6 weeks and they got me of the bed and walked me around the room. But they did not push me too much. They came back the following day and got me walking to the toilet. Which I managed. Discharge day arrived and I was told that I could bring a wheel chair in so I was not using crutches through the hospital. They provided me with all my meds and I went home. The overall experience was excellent despite being really scared of the operation.
Visited Orthopaedics on April 2023
Review titled Leicester General Hospital
Replied on 18 April 2023
Hi Jennifer, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Time and Patience
Rated 5 stars out of 5
by william cobbe - Posted on 27 April 2023
The doctor/surgeon I saw could not have been more patient with me , taking time to explain in great detail my complex problems in a very sympathetic way. I would like to name him but am not allowed - he was superb. Outpatients clinic 1
Visited Orthopaedics on April 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Wonderful staff
Rated 5 stars out of 5
by Vivienne - Posted on 03 March 2023
Such kind friendly considerate staff They made the afternoon so much easier than I had feared Everything was explained before the procedure was carried out please pass on my grateful thanks to your wonderful staff
Visited Urology on March 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Still no results
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I had a scan 2 months ago and was told my results would be with my GP within a week.. I still haven't received any results. My GP tells me to contact gynaecology, and the number for gynaecology is never answered, I've tried ringing multiple times! Will be attempting to go to the hospital in person today to try and track down the results. Really disappointing service.
Visited Gynaecology on March 2023
Review titled Leicester General Hospital
Replied on 02 June 2023
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Impossible to get in contact
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
I had a scan around a month ago and was told the results would go back to my GP within a week. Here we are and still no results showing on my medical record or even evidence of the appointment. My GP says to contact gynaecology to get the results sent through and when I call the only number I can find for the department, it rings out or the phone is picked up and then put down again. How am I supposed to get my results?
Visited Gynaecology on March 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Very grateful
Rated 5 stars out of 5
by Sandra Williams - Posted on 09 March 2023
I attended the radiology department for a proctogram. What could have been an embarrassing, stressful experience wasn’t at all - the staff were so professional, kind and supportive. I am so very grateful - our wonderful NHS. Thank you.
Visited Imaging services on March 2023
Review titled Leicester General Hospital
Replied on 13 March 2023
Dear Sandra Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Diabolical Service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I am a patient having endured chronic pain whilst awaiting further consultation at this department for the last three months. Despite exhausting all communication channels via GP practice, 111, local health hubs, the nurse helpline provided in the consultant’s letter is non existent and frankly pointless. I have called multiple times during the timeframe advised in the pre-recorded answer message on various days across several weeks and not once has the call been answered. Receptionists are rude refusing to share their names let alone escalate my complaints of agony and pain in seeking urgent medical care and pain management support. Unacceptable.
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Cancelled Appointment
Rated 1 star out of 5
by Claire Driver - Posted on 11 June 2023
Arrived at Rheumatology only to be told the appointment had been cancelled due to the doctor being on Holiday!! and that we should have been informed, we weren’t. It took an hour to get to the hospital, patient has advanced heart failure, has a catheter and is in a wheelchair. We then received a letter stated that ‘due to us not attending the appointment, patient is now discharged’. This is incompetence at the highest level - and they want a pay rise?? Some certainly do not deserve it!
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 16 June 2023
Hello Claire, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Appointment cancellation /rebook
Rated 3 stars out of 5
by Susan Botting - Posted on 24 February 2023
After cancelling an appointment & asking to have it rebook. I have now received a letter stating i have been discharged... This was all done by text and i still have details stating this.. I have tried constantly to get in touch with the urology department and medical secretary also appointment office but nobody answers or line just goes dead... This has been so annoying... Even tried going through the switchboard but still no joy.... This is just not acceptable & very frustrating..
Visited Urology on February 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
Information supplied by University Hospitals Of Leicester NHS Trust