Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leicester General Hospital.
Reviews
-
Review titled CT mobile unit perfection at its very best
Rated 5 stars out of 5
by Joanne - Posted on 20 June 2023
I had to go for an urgent CT scan this morning into the CT mobile unit. All of the staff were absolutely perfect ans completely faultless. They were all amazing with me, a perfect team . They were so gentle when trying to cannulate me and gentle when I was trying to get the drink down that I had to have before my CT with contrast. By far the best team I never ever dealt with in all of my times in hospital ans way and way above and beyond and private appointments. Perfect perfect perfect xx the best service ever xx thank you so very much x
Visited Imaging services on June 2023
Review titled Leicester General Hospital
Replied on 28 June 2023
Hello Joanne, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Mixed experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2023
I came into lgh to have a LigaSure Haemorrhoidectomy and ended up on Urology after the op. The staff across the board were incredible, but even more so in Urology as Haemorrhoidectomy wasn't their area. At least three staff members tried to get a Colorectal or General Surgeon to talk to me after surgery, they claimed they did but this didn't happen despite repeated requests. As someone with more care needs than most, it was vital I talk to a Dr. I was kept in a second night as I'd not spoken to anyone but then discharged the next day still with nothing. I repeatedly asked if I needed a catheter as I was unable to pee without very hard straining and wasn't supposed to strain but without a Colorectal Dr nobody could help. Nobody checked the site. UhL have info leaflets on my type of Haemorrhoidectomy, yet I was never given one or told how to make recovery easier. I went through a tough time the day after surgery with my personality disorder but felt alone. This is not the fault of Urology as they were truly outstanding, but Colorectal was terrible. I still do not know if I still have haemorrhoids or swelling and was told to call the Surgeons secretary, not sure how she will know when she hasn't seen the area. I have been sent home not knowing what to expect and nobody could answer my concerns about when spasms start and if I could have medication to relax the muscles. I would recommend Urology but do not have rectal surgery here
Visited Urology on June 2023
Review titled Leicester General Hospital
Replied on 16 June 2023
Hello, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Great care given
Rated 5 stars out of 5
by Lisa - Posted on 02 May 2023
I went for a hysteroscopy in the gyne dept today and after reading up on what this procedure would be like, I was dreading it. But the staff in the gyne dept were all so lovely and made the procedure less scary. Explanations of what they were going to do and what was found were given clearly and with kindness.
Visited Gynaecology on May 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
-
Review titled Nothing to worry about
Rated 5 stars out of 5
by Elizabeth Martin - Posted on 22 May 2023
I have just returned from the Leicester General hospital after having a hysteroscopy The staff were amazing so friendly and put me at ease The procedure was over in less than 5 minutes Thank you
Visited Gynaecology on May 2023
Review titled Leicester General Hospital
Replied on 02 June 2023
Hello Elizabeth, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Thank you for my 2nd hip operation
Rated 5 stars out of 5
by Andrew Turner - Posted on 27 July 2023
Once again I would like to express my gratitude to all the NHS personnel who were involved with my 2nd hip operation in May 2023, including the Orthopaedic Surgeons, the Nurses, and the Physiotherapists. I feel very fortunate to have had such excellent care from everyone involved with both my hip operations during the past year, also including the physio contact from Loughborough hospital post discharge. Thanks again LGH Orthopaedic Department you provide an excellent well run service from the pre-assessment Clinic right through to the final discharge clinic.
Visited Orthopaedics on May 2023
Review titled Leicester General Hospital
Replied on 09 August 2023
Hello Andrew, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Brilliant service
Rated 5 stars out of 5
by Zaben - Posted on 01 June 2023
I was seen my surgeon in May 2023. My experience was outstanding cant thank the Urology team enough. I will always be be grateful to the nurses doctors and my surgeon. I was treated with so much care love respect and understanding. Excellent team cannot fault them. Thank you.
Visited Urology on May 2023
Review titled Leicester General Hospital
Replied on 07 June 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Wonderful care
Rated 5 stars out of 5
by Pat Allsop - Posted on 18 August 2023
This is a late review of my total knee replacement operation that I had in May!!! I had the first class care from all the staff involved in my treatment. Starting with the pre op assessment clinic right thru until my discharge. I have a very low pain threshold but everyone was kind and understanding.
Visited Orthopaedics on May 2023
Review titled Leicester General Hospital
Replied on 22 August 2023
Dear Pat Allsop, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled The best care all round.
Rated 5 stars out of 5
by S.T - Posted on 07 May 2023
I wish there was a way to thank everyone individually for the care we received at this hospital. All involved in our care throughout and the amazing people that did my c-section. They went above and beyond for me and my son and put me at ease at a time I most needed it. I hope they all know how amazing they are.
Visited Maternity services on April 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Plaster Room
Rated 5 stars out of 5
by Heidi Newman - Posted on 27 April 2023
The technicians in LGH outpatients Plaster Room are fantastic. I have had multiple plaster changes and the two plaster technicians have been kind, informative and reassuring. Thank you for their excellent service.
Visited Orthopaedics on April 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled An unpleasant procedure made bearable
Rated 5 stars out of 5
by MRS L PILE - Posted on 20 April 2023
I had an endoscopy this morning in the Vanguard van at the General. I was seen on time and all 4 nurses who dealt with the initial assessment were very kind and explained everything clearly and patiently. I knew it wasn't a nice thing to have done but the doctor doing the procedure was very kind and I had every confidence they knew what they were doing. As the camera went in the nurse kept repeating gently " keep breathing" and " you're doing well". It doesn't last that long and although it's not a fun experience there aren't any lasting effects and I could drive home immediately. All the staff were great and we're very lucky to have these professionals
Visited Gastrointestinal and Liver services on April 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust