Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Disappointing
Rated 2 stars out of 5
by Janet M - Posted on 29 December 2022
Last year a relative received superb care here. Today the service was terrible. I spent 9 hours in pain in the waiting areas before I got treatment. It took more than 1 hour to see a triage nurse. Then nearly 4 hrs waiting to see a doctor and be x-rayed. Another 1 hour waiting to see the doctor again to review the x-ray and be sent for a CT scan. 2 hrs more waiting to review the scan. Then finally treatment of my fracture. We went home at 4am. I was lucky. Some people around me had waited 8hours and hadn't seen any doctor at all. I stress this is not the fault of the staff who were great. There just weren't enough of them. It must be soul-destroying to see people suffering and not be able to offer care that you are trained to deliver. Also the Urgent Treatment Centre shut at 8pm. Why? Many of the people in the waiting room could have been treated there. Another thing. In the UTC not far away there were large waiting areas with no one in them. Surely when the main waiting area is crammed with people coughing, in pain, vomiting and obviously feverish, other areas could be opened up for everyone's comfort and to protect patients from getting other illnesses from eachother? The pregnant women in great discomfort on the hard chairs under bright lights would surely have appreciated that. Compared to last year this was unbelievable.
Visited Accident and emergency services on December 2022
Kingston Hospital has not yet replied.
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Review titled Fantastic experience, very professional and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
Had an appointment at the willow colposcopy department, the staff were fantastic so friendly, professional and reassuring, couldn’t ask for anything more. Very impressed. Thank you!
Visited Gynaecology on November 2022
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust