Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Compassionate & thoroughly professional
Rated 5 stars out of 5
by Robin & Henry - Posted on 17 April 2023
Brought my infant son into paediatric a&e during an allergic reaction to nuts. Seen very quickly and treated effectively and with kindness. In and out in 2 hours. Thanks.
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled Tremendous service
Rated 5 stars out of 5
by Richard - Posted on 18 April 2023
Had to attend on evening of 15 April with extremely painful and worrying urinary retention. Service I received from the team was first class, attentive, caring, professional and calm, despite a traumatic attempt to install catheter, eventually requiring theatre installation. The team in A&E and the theatre team in Urology were all exceptional. Everybody was friendly. Thank you!
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled 5 stars- amazing experience
Rated 5 stars out of 5
by Jessica - Posted on 07 March 2024
So impressed with level of care received today from the Day Care Unit, Gynae team, Anaesthetists & Aftercare Ward. The doctor overseeing my procedure was wonderful and I felt lucky to be in her care.
Visited Gynaecology on April 2023
Kingston Hospital has not yet replied.
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Review titled Ambulance service needs more improvement for everyone
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2023
Although the NHS ambulance is Seeming to be trying their best, facilities are always limited and the people’s time. i have spine injures and feel much pain in my legs which I told the ambulance people. When me and my son called they said they can provide a stretcher as I cannot sit upright without feeling immense pain. As they came they said they cannot use a stretcher. It wasn’t even an option to try for them and continued to say i will be taken down with the chair and hence continued to grab my legs which I told will give the ambulance lady I’m in much pain and you should advise holding on the hips to be more secure. My kids saw me screaming in pain but the transport said it’s the only thing they can do. They ignored or maybe wanted to get the job done as soon as possible as either way to them I am in pain although it would have been much appreciated if minimal pain could be done for me. I said please give I need a moment as i was in so much pain but they continued. As transport is now so limited it’s sad to see the way they have to work through with rushing with patients and having limited facilities to take care of patients in the best way. Especially the very vulnerable people. I hope the nhs gets better as soon as possible.
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I was seen today for a CT cardio angiogram. Many thanks for the excellent care that I received - NHS at its best.
Visited Cardiology on April 2023
Kingston Hospital has not yet replied.
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Review titled Kind and thoroughly professional
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
A wonderful caring atmosphere Efficient, thorough and kind With so many pressures in the NHS right now , the staff handling our phone call, reception, nurses, technicians and doctors were incredibly kind and professional so fortunate to have them Thank you
Visited Ophthalmology on March 2023
Kingston Hospital has not yet replied.
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Review titled Fast and efficient
Rated 5 stars out of 5
by Rob H - Posted on 20 February 2023
Had a sprained ankle from skiing. Phoned 111 who booked me an appointment at the clinic. Turn up to A&E and receptionist says that they don’t have appointments! Anyhow- triage was efficient and I was sent hobbling to the Urgent Care department. Sat in a crowded waiting room for 25 mins but was then called to see a wonderful nurse. She was pleasant, chatty, helpful and reassuring. Was quickly sent to get an X-ray and was in and out within 10 mins. The nurse then met me on the way back in, showed me the X-ray straight away and explained I had a small fracture. She gave me options, lots of good quality advice and then sent me on my way with a prescription for anti inflammatories. Could not have asked for a better service. I was so surprised giving all the negativity surrounding the NHS. However the Hospital Boots Pharmacy…. 1.30 hours for 1/2 a prescription (they only gave me half the anti inflammatories I was prescribed due to”hospital policy”) was not as efficient! Overall, great job Kingston Hospital- much thanks. M
Visited Urgent Treatment Centre on February 2023
Kingston Hospital has not yet replied.
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Review titled Thanks to all for excellent service and treatment
Rated 5 stars out of 5
by Mark - Posted on 01 March 2023
I was suffering a shivering fit. My wife phoned 111 for advice and the call was picked up by a pleasant person. After speaking to me she decided to request an ambulance which arrived within several minutes. The 3 paramedics provided checked me very thoroughly and decided to take me to hospital. On arrival at Kingston A&E I was again checked and further test, bloods and x-ray taken. Fluids and antibiotics were administered by drip. The pleasant nurse also provided myself and my wife with tea. The registrar discharged me later that evening. Everyone who dealt with me were very professional, comforting and caring. They ensured we knew exactly what was being done, both my wife and I would like to send a massive thank you to everyone involved from 111, the paramedics, and all the hospital staff.
Visited Accident and emergency services on February 2023
Kingston Hospital has not yet replied.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Having suffered with knee pain for a long time and my local hospital doing next to nothing about it I was referred to Kingston. All I can say is what a contrast. From my initial consultation with a rheumatologist who then referred me to Orthopedics, the service has been exemplary. All staff have been friendly and informative and timing has been beyond any expectation, especially given the continuing impact of covid on nhs services. I am so grateful to have been able to acess the quality care at this hospital. Having been recently advised I would need a cortisone injection which on an urgent referral was about 3 months I was so surprised to have received the injection in under 2 weeks. The difference this has made already is amazing.
Visited Orthopaedics on February 2023
Kingston Hospital has not yet replied.
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Review titled Perfect experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2023
Shoulder injury. Everyone from reception to radiography(?) was friendly, informative, relaxed and helpful. I was in and out in under 2hrs. The painkillers and exercises ensure I'll be back to work soon. A faultless service. Many thanks.
Visited Accident and emergency services on January 2023
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust