King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Treated me with the utmost care
by Diagh75 - Posted on 24 August 2023
I'm not often moved to give feedback but wanted the service to know the the CNS I saw today is an absolute asset. She was professional and reassuring throughout. Both she and her colleague treated me with the utmost care and attention and made me totally at ease. This is so important in a situation that doesn't lend itself to good vibes. Bravo.
Visited August 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT
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Review titled Prompt care and expert treatment
by David281 - Posted on 10 August 2023
My GP referred me in September 2021 as my PSA was marginally raised. Two weeks later an MRI at Queens hospital Romford revealed suspicious areas within the prostate. I went on to have prostate biopsy at King George Hospital Redbridge, which confirmed early cancer. In October 2021 I underwent robot assisted radical prostatectomy at Westmorland Hospital. I was discharged the next day. Follow up still continues. I am so grateful to all units for their prompt care and expert treatment.
Visited August 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 25 August 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Clare Bailey Director of Healthcare Professionals Cancer and Clinical Support.
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Review titled Great experience
Rated 5 stars out of 5
by Susan Baxter - Posted on 12 August 2023
I had an appointment for Elm Ward today Saturday 12th August and was a bit apprehensive as it was the weekend, but i can't give enough praise for the efficiency of the Nurses and Doctors who I was seen by. I was called on time, and my problem was dealt with thoughly and careringly and i was given my results within the hour. Can't thank them enough.
Visited Breast cancer services on August 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you so much for your kind words it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Gross malpraxis from nursing staff
Rated 1 star out of 5
by Ovidiu Andrisan - Posted on 03 July 2023
What kind of hospital employee does not check the dietary requirement of a pacient before feeding him whatever after waking up for general anesthesia? This one. And than how can a nurse ask someone following a vegan diet for whatever reasons if fish is ok, what kind of training do you get? Absolutely disgusting a schoking, hospital in London 2023
Visited Intensive Care on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Good expierence
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
13July, I attended to Adult Care Day Unit,I had operation for my l. knee.Staff was very profesional and friendly.Surgeron fully explain all aspects. I was well looked post my operation. Thank you for the care ,that I received during my procedure.
Visited Paediatric Surgery on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Neurosurgery Dept
Rated 5 stars out of 5
by Susan Harrington - Posted on 11 July 2023
I was a patient at the hospital on the 4th of July 2023. I underwent neurosurgery in my spine via my neck. The neurosurgeon, who carried out my surgery was the absolute best I could have had. I would like to thank him and all his staff for the treatment I received and my after care. I am currently Recuperating at home.
Visited Neurosurgery on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Terrible just terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
I’m writing this review, whilst I am still sitting in A&E, waiting to be seen after 3 1/2 hours waiting. I understand the NHS is in great difficulty right now, however to leave a patient who has cut her hand quite badly and has gone through 2 towels of blood. I have asked to please get a nurse to look at my hand but no, I’m still sitting here, even though four people that came in after me, have already been seen and left. I should’ve gone to Whipps Cross, at least acknowledge you. This is just terrible
Visited Accident and emergency services on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you for making us aware of your experience, but the Urgent Care Service is outsourced by another NHS Provider they can be contacted by either phone 020 8911 1130 or email www.pelc.nhs.uk
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Review titled Department is out of reach
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
I had an appointment on 29th June where doctor advised some blood tests. GP mentioned that those results would not come to them and I am trying to connect with endocrinology department from last 3 days my call goes on hold for more than 25 mins and no response from them. I am looking for my results to take further steps. Phone calls are not helping and GP has nothing in hand. I am sorry, but this is very disappointing.
Visited Endocrinology and Metabolic Medicine on June 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kenny Gale Director of Nursing Specialist Medicine
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Review titled Great hospital
Rated 5 stars out of 5
by edward osborne - Posted on 26 June 2023
Had to have a flexible sigmoidoscopy at king George's and I must say I was treated with the most respect and care from everyone which can be embarrassing procedure, second time there following endoscopy in march, can't fault this service great hospital, thank you,
Visited Endocrinology and Metabolic Medicine on June 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Poor booking system
by sagittariusyr65 - Posted on 07 June 2023
I attended for an Outpatient hysteroscopy King George Hospital, Ilford as part of a 2 week fast track programme. I was not given any prior notice of what or how this would happen and no advice re pain relief. The procedure was stopped due to the severe pain I was in. They decided that I needed to have this repeated but with a local anaesthetic. I am still trying to get this booked. When telephoning, no one answers the phone, or if they do you have been put through to the wrong department/person. They have tried calling but they don't leave a message and the number shown is not for the department needed.
Visited June 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 08 August 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust