King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Helpful Staff at King George
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
Helpful a&e staff in cdu & Majors, the reception staff were helpful and polite Very very long waiting times in Majors, very sick people and patients on trollies in corridors. Patients sent home with appendix undiagnosed and then returning with burst appendix. The diagnostic process is very very slow, it’s almost like each test cost, so they only do the tests they deem necessary and each test is determined by the result of the earlier test which isn’t always a way to rule out illness. For example, stomach pain, bloods and ultrasound, wait for result and then next investigation step but no, bloods 1st wait 3 hours for result then examination, then sent to majors, wait for ct and then 8 hours for results, in this time the Appendix burst and caused complications. Bloods and a scan would have determined most of what was needed Very very busy environment, not sure why beds have been replaced with reclining broken chairs for sick patients, obviously you would have to be very sick to be in cdu, just causing patients more suffering and pain. No curtains for privacy or dignity. Each chair is arm’s length from the the next so there’s just no privacy when managing pain. They need to put the beds and curtains back. This new set up doesn’t make any sense In cdu the staff on shift on 12.06.2024 were great. Sister m.l and her team were really really good and the night staff. D hcsw was lovely. Sometimes the service is busy and staff can’t deliver the service properly due to this but it’s the attitude that also matters. It’s important to have the right attitude and m.l and her team achieved this
Visited Accident and emergency services on June 2024
Review titled King George Hospital
Replied on 09 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Fraility, Acute Medicine and Emergency (FAME)
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Review titled Urologist dept - wonderful specialist and staff
Rated 5 stars out of 5
by Debbie Gray - Posted on 01 June 2024
Amazing professional staff in urology department, thank you so much for making me feel comfortable and carrying out your roles with care and compassion.
Visited Urology on May 2024
Review titled King George Hospital
Replied on 06 September 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards PALS & Complaints Team, BHRUT.
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Review titled Rude
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2024
The African lady who was scanning my pregnant wife was very very rude. However, the Indian lady on the computer did not respond.
Visited Maternity services on May 2024
Review titled King George Hospital
Replied on 09 August 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Great service for my child at the Elm breast clinic
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I went there with my son - due to concerns with him. We were very nervous. The staff were amazing and were so friendly. They really helped put us at ease. One of the nurses was asking my son about football - which is great as that is one of his fave topics. The other great thing is that the scan, appointment and follow up was all done on the same day. Which helped massively. Thank you all - I hope this message gets forwarded to the team.
Visited Breast cancer services on May 2024
Review titled King George Hospital
Replied on 23 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards, Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery.
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Review titled King’s George Hospital A&E
Rated 1 star out of 5
by Alice - Posted on 06 May 2024
Staff on Reception in A&E of King George’s hospital were rude, unprofessional and took my right to choose a course of options for my health. They added to my stress levels and whilst verbally abusing me, immediately fell back on we can get someone if we don’t like what you’re saying to us. I felt threatened throughout yet no one from the staff supported me. The only support I got was from patients who reported the same treatment. I feel sorry for elederly patients who are vulnerable in this atmosphere. A&E have created a problem when none was necessary and reflect badly on the NHS and those who are actually doing a good job.
Visited Accident and emergency services on May 2024
Review titled King George Hospital
Replied on 20 June 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Clinical Group Director of Nursing, Frailty, Acute and Medicine and Emergency (FAME)
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Review titled Out patient Gynaecology
Rated 3 stars out of 5
by Kathy B - Posted on 23 May 2024
Arrived for outpatient appt early wait to be seen. patient with later appt times was seen before myself. Checked with reception and this was brought to the attention of nurse running clinic. It would appear I was overlooked. The nurse running the clinic had no interaction with myself and did not acknowledge any patients waiting. Staff seem happy to interact with each other but not much communication with patients in the out patient part. the consultant was pleasant and apologized which I didn’t expect as it wasn’t her fault I had been overlooked. This I felt affected my interaction in my appt and how much time I could spend asking questions.
Visited Don't know on May 2024
Review titled King George Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS & Complaints Team, BHRUT
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Review titled Avoid this hospital if you can!
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2024
Please be careful if you have elderly relatives in this hospital as you will have to chase staff around for every little thing, even to put your drip back on which takes 5 seconds to do is too much work for them! There was only 1 helpful nurse who was being bullied into doing everything by the other nurses who all sat around gossiping about other staff/patients and laughing at this nurse who didn’t seem happy We waited 11 hours in A&E to be seen by doctors who were both very unprofessional, both doctors didn’t know how to speak with with their patients! One of the doctors kept mocking the other doctor every time she spoke which was quite bizarre. This is the third time we’ve used this hospital and will be avoiding it in future as other wards in this hospital have been 10 times worse in our experience.
Visited Accident and emergency services on May 2024
Review titled King George Hospital
Replied on 14 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Horrible Staff
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2024
Hospital wasn’t even as busy so it’s not as though the staff were under pressure. Receptionist staff were awful and have no manners or decorum. Spoke very rudely and snapped at patients asking valid questions or passing on information given by the doctors they had seen. The staff were working the A&E department between 8-11pm deserved to be sacked for their lack of human decency. Spoke and treated people so badly, when they have come to you as they are sick, unwell or hurt. Nobody goes to A&E for the fun of it- they are there as they are desperate. Doctors were great but the hospital needs to train their staff adequately or not hire any old hag to work the front desk. It’s shame photography isn’t allowed otherwise I would name and shame the culprits and let social media do its work.
Visited Accident and emergency services on May 2024
Review titled King George Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Great care
Rated 5 stars out of 5
by Kathleen Hull - Posted on 30 May 2024
Attended Juniper Ward thismorning for a procedure. The ward clerk was friendly and welcoming. The nurse who initially took my details was very caring and made me feel at ease and actually came to hold my hand during the procedure as I was feeling anxious. Thankyou so much!! Then came the procedure, everything was explained to me fully in a very caring manner and throughout the procedure too. A very big thankyou to the Endoscopy Team
Visited Gastrointestinal and Liver services on May 2024
Review titled King George Hospital
Replied on 09 August 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards, Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
I came to A&E with concerns about difficulties breathing at night due to Whooping cough. I was really worried. I visited the hospital on the advice of NHS 11. I was triaged straight away and waited for just over an hour to be seen by a doctor. He was incredibly professional and reassuring and I was put at ease and am extremely grateful. NHS is constantly criticised, but I couldn't have received quicker or better service anywhere else! Thank you.
Visited Accident and emergency services on May 2024
Review titled King George Hospital
Replied on 14 June 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust