Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Nikki - Posted on 27 January 2023
I was admitted today as a day case for Specialty Pain Management procedure. From start to finish there was an air of calm, friendliness and efficiency. I could not fault the service I received and was overwhelmed at the professionalism and the checks that were done at every level. The whole experience was extremely smooth and stress free. Thank you to all involved.
Visited Day treatment services on January 2023
Review titled Kent and Canterbury Hospital
Replied on 30 January 2023
Thank you for taking the time to tell us about your recent experience at Kent and Canterbury Hospital. I'm pleased to hear everything went well. Your comments will be shared with the team.
Provided by Care opinion
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Review titled Excellent bone density scan
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
My appointment was on time, the member of staff was informative, efficient and professional. I was out again in ten minutes and the results were with my GP the following day. Thank you.
Visited Don't know on January 2023
Review titled Kent and Canterbury Hospital
Replied on 27 January 2023
Thank you for taking the time to share your feedback. Your comments will be shared with the team.
Provided by Care opinion
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Review titled A little disappointed although staff very kind
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2023
My 85 year old husband was given an appointment for a procedure under general anaesthetic last Thursday 26th January in the Day Surgery Unit. The department is clean and bright with staff that were professional but also kind and caring, but the appointment system seems to have been set up to cause maximum stress both to the patient and to the medical staff. Having arrived at 12 noon, along with a continual stream of patients who appeared to have the same time appointments, the waiting area was packed and there was no infection control, such as face masks, either being requested or in place. After 3 hours sitting waiting in some pain my husband was finally able to ascertain that ‘he would be seen in the next hour or so as he is the last in about 50 patients’, now too late for his 80 year old driver to go home and return when needed, by the time the procedure had been done both he and his driver had been on the hospital premises for 6 hours. Obviously we are thankful for the care given to my husband and we would expect at the moment to wait even longer in an A & E Department but this department is for ‘elective care’ and having such a large amount of people waiting for treatment at the same time cannot be good for either the patients or the staff, and are disappointed that more thought hasn’t been given to the present appointment system.
Visited Day treatment services on January 2023
Review titled Kent and Canterbury Hospital
Replied on 06 February 2023
Thank you for taking the time to give feedback about your husband's experience whilst waiting for day surgery at Kent and Canterbury Hospital. I'm sorry to hear the wait was long, especially as he was in discomfort. We'd like to share your feedback with the service concerned, however you do not say which service it is - we have a number of services that carry out procedures on a day surgery basis. If you could provide a further comment we can forward it to the service. Alternatively, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Day Surgery wonderful experience
Rated 5 stars out of 5
by Kelly Molloy - Posted on 15 October 2022
I had a procedure that required a short stay and sedation in the day surgery unit. The doctor and nurses were so professional and polite and put me at ease as soon as I arrived. I couldn’t have asked for more, thank you.
Visited Day treatment services on October 2022
Review titled Kent and Canterbury Hospital
Replied on 17 October 2022
Thank you for taking the time to give your feedback about your day surgery at Kent and Canterbury. I'm glad that the staff put you at ease and were professional and polite. Best wishes.
Provided by Care opinion
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Review titled Staff are so helpful
Rated 5 stars out of 5
by N Bridges - Posted on 14 September 2022
The hospital is large & not easy to find your way around, although there are plenty of signs. All of the staff are so friendly & helpful no matter what time it is. I cannot fault there efforts in trying to keep the Hospital clean & running smoothly. They seem happy staff & this comes across in the way all Staff treat the people within the hospital. With all older buildings there are obvious signs of wear & tear & it is not a modern sparkling hospital but the care you receive is excellent - they all do the best they can. I found no problem finding parking for the car & the charge is not expensive, max £10 a day or £12 for 5 days. The Departments visited where Urgent Care Centre & the Urology Clark Ward, the friends shop & the restaurant. But all the staff willingly offered help each time I appeared lost.
Visited Urology on September 2022
Review titled Kent and Canterbury Hospital
Replied on 10 October 2022
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the teams involved.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust