Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic department
Rated 5 stars out of 5
by Barbara Binding - Posted on 16 June 2023
Have had a tremendous experience with my physiotherapist for the last few months. Being a very nervous patient she put me at ease immediately. Today she was exceptional even took the time to make me a splint for my deformed hand through Arthritis- instant relief. Thank you so much. Best experience I have had and no longer dread visiting the hospital
Visited Physiotherapy on June 2023
Review titled Kent and Canterbury Hospital
Replied on 20 June 2023
Thank you for taking the time to give us your positive feedback. I am so pleased to read that you have had such an amazing experience with your physiotherapist. Patients should feel the way that you have described. We will make sure this is shared with the team.
Provided by Care opinion
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Review titled Kind and caring
Rated 5 stars out of 5
by Alison - Posted on 11 May 2023
My cancer was found after a routine mammogram. My treatment has been seamless , every member of staff has been kind , caring and extremely professional. Thank you
Visited Breast cancer services on May 2023
Review titled Kent and Canterbury Hospital
Replied on 12 May 2023
Dear Alison, thank you so much for taking the time to tell us about your experience of care at Kent & Canterbury Hospital. Your lovely comments will be shared with the team. Best wishes
Provided by Care opinion
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Review titled Wonderful assistance
Rated 5 stars out of 5
by John Griffin - Posted on 23 May 2023
Having been involved in a car accident in the K&C car park today may I thank all the nurses and car park staff for all their help. They made sure I was OK and helped in getting details of the accident. Thanks so much.
Visited Don't know on May 2023
Review titled Kent and Canterbury Hospital
Replied on 24 May 2023
Thank you for letting us know that our staff were helpful and kind when you had an accident in the hospital car park today. I'll share your thanks with the car park staff and our Head of Nursing. Best wishes.
Provided by Care opinion
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Lai - Posted on 20 June 2023
I attended Vascular Out-Patient on two occasions. It is a tranquil and friendly department with delightful Reception lady on my second visit, medical and technical personal are informative. Special mention of your secretary when I made a telephone enquiry regarding my appointment for investigation, she very kindly and helpfully organised an appointment for me. Thank you to you all!
Visited Vascular surgery on May 2023
Review titled Kent and Canterbury Hospital
Replied on 21 June 2023
Thank you for taking the time to give us your positive feedback. It is so nice to know that you had such a good experience and that staff were so helpful, friendly and informative. We will make sure this is shared with the team.
Provided by Care opinion
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Review titled Awful phone service
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2023
It takes so long to get through to outpatients by telephone. Why can't you just go through to the department you need to speak to? It would save having to be a person who did not attend and become a telephone appointment instead. Wastes patients time too!
Visited Don't know on May 2023
Review titled Kent and Canterbury Hospital
Replied on 16 May 2023
I am sorry you had such a frustrating experience trying to get through by telephone. We'd appreciate knowing which department you were trying to reach. You can contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes
Provided by Care opinion
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Review titled Great service, friendly staff, efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
My husband had a head injury following a fall which resulted in 6 stitches and a hairline fracture to his elbow. From start to finish, including an xray, the service we received was exemplary. The staff were friendly, funny, which put him at ease and very professional. Everyone we came into contact with was a credit to the unit. Thank you.
Visited Urgent Treatment Centre on May 2023
Review titled Kent and Canterbury Hospital
Replied on 24 May 2023
Thank you for taking the time to give us feedback on your husband's recent visit to the Urgent Treatment Centre at Kent and Canterbury Hospital. Your lovely comments will be shared with the team. I wish your husband well in his recovery. Best wishes
Provided by Care opinion
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Review titled Amazing UTC
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2023
Amazing experience, well looked after and fully examined to detail of injury, all happy stuff & cheerful
Visited Urgent Treatment Centre on May 2023
Review titled Kent and Canterbury Hospital
Replied on 22 May 2023
Thank you for taking the time to tell us about your positive experience at the Urgent Treatment Centre at Kent and Canterbury. Your comments will be shared with the team. Best wishes.
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Review titled Urology
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2023
I had to attend Haematuria Clinic in Urology under the 2 week pathway for tests so was obviously very apprehensive about results. The staff were very understanding and friendly and put me at ease. The examination was carried out in a very dignified manner which I appreciated. Fortunately l received good news.
Visited Urology on May 2023
Review titled Kent and Canterbury Hospital
Replied on 14 June 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team.
Provided by Care opinion
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Review titled Ultrasound Dept
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
On my recent visit, the public toilet in the Ultrasound department was disgusting in that the toilet bowl didn't look as if it had ever seen bleach
Visited Don't know on April 2023
Review titled Kent and Canterbury Hospital
Replied on 24 May 2023
Thank you for letting us know that you found the toilet in an unacceptable state in the Ultrasound Dept at Kent and Canterbury Hospital when you were there. I will advise our Facilities team of this. Best wishes
Provided by Care opinion
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Review titled Great treatment
Rated 5 stars out of 5
by Margaret Grace Pithers - Posted on 19 June 2023
Had a Total Knee replacement, Operation went well and I was very well looked after by my brilliant surgeon, who has previously replaced both my hips. Also my anaesthetist, was amazing and made me feel relaxed and was also excellent, where would be without these caring and dedicated people. NHS you all do an amazing job and deserve to be paid a decent wage, I am on your side.
Visited Orthopaedics on April 2023
Review titled Kent and Canterbury Hospital
Replied on 20 June 2023
Thank you for taking the time to send us such a lovely piece of feedback. I am so glad you had such a positive experience and that your operation went well. I will make sure to share this with the team.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust