Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kent and Canterbury Hospital.
Reviews
-
Review titled Waiting times for a response awful.
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
It is upsetting and frightening to be left with no idea of test results. No human to talk to in the actual department. Just a secretary who is on holiday and then doesn't answer the phone. It's clearly not important to them. But it is to the patient. Who is usually afraid. Results should be posted onto a website if people cant manage to call or email or send a letter or answer the phone.
Visited Neurology on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
I am so so sorry that you have had such a terrible time trying to obtain your results and struggling to contact staff. I completely empathise with what your going through. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
I had to have a MRI head, 20th feb, I was very anxious. The staff were brilliant with compassion, professionalism and their explainations . I can’t thank them enough Thank you so much you are a credit to the Trust
Visited Diagnostic Imaging on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you so much for your feedback. It is so much easier to criticise than it is to hold up a good experience and I really appreciate you taking the time to highlight your positive experience. I have shared this with the team who I'm sure will be touched to receive your good feedback. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
-
Review titled Such a Friendly Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
My mum recently had to have surgery in the vascular unit and had to stay for a couple of nights. Every member of staff we met, nurses, doctors, consultants, surgeons, were extremely friendly and helpful, nothing was too much trouble. Mum was on Kent Ward and she was extremely well looked after. All of the nurses, porters, cleaners & catering staff, were friendly and cheerful which made mum's stay much better. Even when we weren't on the ward, any staff we saw around the hospital were always happy to help if we were trying to find our way somewhere. Thank you everyone at K&C for making a challenging time much easier and less stressful for us.
Visited Vascular surgery on February 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
This is amazing news to read. What a lovely experience. I have made sure to share your kind words with the team who I'm sure will be very touched. I wish your mother a speedy recovery and I wish you both all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Caring and Respectful
Rated 5 stars out of 5
by Michelle - Posted on 11 February 2024
I visited The CT Department for a Scan this morning 11/2/2024 The personal care and attention to my needs were exceptional. Thank You All 😊
Visited Diagnostic Imaging on February 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Michelle, Thank you for your lovely feedback. I will pass on your kind words to the team. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Great expertise and extraordinary kindness - Dermatology
Rated 5 stars out of 5
by Polly - Posted on 03 March 2024
Last week I had Mohs surgery for two patches of basal cell carcinoma on my face. I have been extremely anxious about what had felt a very invasive and distressing procedure, especially coming after a series of cancers, and with a backdrop for me of difficult trauma from other chapters of my life. I feel such immense gratitude for the dedicated dermatology team in this instance and the wider department in general (because I have needed their help before, and ongoing). I was treated with extraordinary kindness in advance and on the day, and I know I received the very best care. Having worked previously in developing countries I am acutely aware of the privilege to have such treatment. The surgeon was so expert and other team members so supportive, I was nicely sedated to manage, the cancer is out and I have been stitched up incredibly neatly. I feel huge relief and great gratitude. The East Kent Hospitals have cared for me so well over the years. I never take this for granted. I feel we have amazing medical staff, facilities and resources in this part of the country. Thank you to everyone so very much.
Visited Dermatology on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Polly, Thank you so much for your feedback. What a lovely piece of feedback to read. It is so kind of you to take the time to thank our staff for the care you received and I have already shared this with the department who I know will also really appreciate your comments. I wish you all the best and a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Telephone accessibility
Rated 5 stars out of 5
by Mike Samson. - Posted on 26 February 2024
I am experiencing terrible difficulties using the telephone service at the hospital. Trying to contact the MRI department is virtually impossible to get a reply to my calls to try to gain access for an appointment query. If people cannot access this department to cancel an appointment then that doesn't enable smooth and efficient running of the department. I remain Mike Samson.
Visited Pain Management on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Mr Samson, Thank you for sending your comments regarding the trouble you are having trying to contact the MRI department. You are absolutely right of course and this is an issue that really needs to be rectified. Please could you could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we can assist. Kind regards Josh Page (Patient Feedback Co_ordinator)
-
Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I have taken my wife to the urgent care facility 4 or 5 times over the last few months. We have always been treated professionally and politely by all of the staff members. The waiting times have also been quite reasonable.
Visited Urgent Treatment Centre on January 2024
Review titled Kent and Canterbury Hospital
Replied on 10 January 2024
Thank you so much for passing on your kind words. I am so pleased that you and your wife have had a number of good experiences at the Urgent Treatment Centre at Kent & Canterbury Hospital. It is good to know also that your waiting times have been reasonable. I will make sure to pass on your words to the team. All the best to you and your wife.
Provided by Care opinion
-
Review titled Radiology Reception
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2024
For somebody with breathing problems who has three monthly scans the placement of CT/MRI scans reception is a joke. After parking it’s a 5 min walk to ct dept then you are directed to reception which is a five min walk. Then I was directed to D area for my CT. This is in another part of the hospital and a ten min walk away. Actually outside the outpatients entrance. The guys there are brilliant but have no ultrasound machine if they can’t find a vein. They then chase around to get one. After the scan you then have to walk back to the place you have parked and another trek. Radiology give no consideration for people that have mobility issues.
Visited Diagnostic Imaging on January 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for your feedback. I absolutely agree wholeheartedly with your comments. There needs to be a better process and better signposting put in place so that all patients needs are met. It is not a case of one size fits and all and not everyone as you quite rightly point out has the ability to walk so far. I can assure you this is something that the Trust is trying to work on and improve. If you would like to discuss further please can you contact my team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled BCC Removal
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
Attended for bcc removal on forehead, nurses very kind, but the anaesthetic injections were the most excruciatingly painful. Three times the needle was “Shoved in “ , not gently and slowly. I had a bcc removed from my nose 2 years ago and it was almost painless compared to this . I have another bcc that needs attention but I would never let this man remove it.
Visited Day treatment services on December 2023
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you for feedback which is valuable always so we can see where we are doing well or the areas we need to improve in. I am so sorry that your experience regarding your bcc removal was so painful. If you would like to discuss your experience further please contact our email address which is ekhuft.patientvoice@nhs.net Best Wishes Josh Page (Patient Feedback Co-Ordinator)
-
Review titled First Class Treatment
Rated 5 stars out of 5
by Claire Cullen - Posted on 19 December 2023
I had a total knee replacement on the 11th December. The staff , clinical and non clinical were excellent and I was very well looked after, ensuring they got my pain relief etc well controlled before discharge home. For anyone who is waiting for a new hip or knee and are due to have it done at K&C I have no doubt you will be treated very well.
Visited Orthopaedics on December 2023
Review titled Kent and Canterbury Hospital
Replied on 20 December 2023
Thank you so much for letting us know you had a positive experience when having a knee replacement at Kent And Canterbury Hospital. We will share your feedback with the team. Your comments will mean a lot to them. Best wishes
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust