Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely incredible!
Rated 5 stars out of 5
by Jodie Herzog - Posted on 04 September 2024
Cannot thank the staff enough, efficient, every single one smiled, went out of their way to help without being asked, they were all extremely reassuring, felt unlike a normal hospital environment. Everyone I met or spoke to was so friendly and genuinely cared about the patients, their comfort and needs, and to reassure any anxieties and concerns. Cannot fault anybody. Even the restaurant food was incredible, friendly staff, helpful, good choice of food and drinks too! Cannot thank anyone enough on the Mason Ward for being so accommodating, sweet, gentle and putting me at ease! You guys are an absolute credit to the NHS! I hope other hospitals take notes from Canterbury’s calming environment.
Visited Neurology on September 2024
Review titled Kent and Canterbury Hospital
Replied on 05 September 2024
Dear Ms Herzog, Thank you for your feedback. It makes me genuinely happy to read that you had such a positive experience from all staff involved in your care. I will pass on your kind words to the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Amazing
Rated 5 stars out of 5
by Gillian - Posted on 05 September 2024
The staff at the Audiology department are amazing. The nurse, sorry, im not allowed to say your name. So helpful. 5 stars to the department. So much better than William Harvey
Visited Ear, Nose & Throat on September 2024
Review titled Kent and Canterbury Hospital
Replied on 06 September 2024
Dear Gillian, Thank you for your feedback. I have passed your lovely words onto the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Caring and compassion
Rated 5 stars out of 5
by Debbie - Posted on 05 September 2024
Not sure which dept this man works in. I was sitting outside the urology ward, waiting for my husband to come back from theatre. This man (maybe a cleaner/housekeeper) asked me if I was okay. I said I was fine and that I was waiting for my husband. He said my husband is in safe hands and other words of comfort. All I know about this man is that he wore a green polo shirt and black trousers, he had a beard and his name began with P and ended with L (with two letters in between). I would be so grateful if you could mention my thanks to him. He is a credit to your hospital. Thank you
Visited Don't know on September 2024
Review titled Kent and Canterbury Hospital
Replied on 05 September 2024
Dear Debbie, Thank you so much for passing on this feedback. I have shared your kind words with the department he works with so that they can identify him and pass on your thoughts. I wish your husband a speedy recovery. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Excellent Service
Rated 5 stars out of 5
by Christine Odisho - Posted on 05 September 2024
I contacted the diagnostic unit today at 11am, to enquire about a referral that had been sent twelve weeks ago for an echocardiogram . I was so fortunate that my call was answered by a very helpful, reassuring and efficient lady who phoned me back and answered my query. I believe this lady is a credit to the NHS.
Visited Cardiology on September 2024
Review titled Kent and Canterbury Hospital
Replied on 05 September 2024
Dear Ms Odisho, Thank you for your kind words regarding the staff member that you mentioned. It is always nice when our staff's hard work is acknowledged. I'm glad you were dealt with so well and will make sure to share your lovely comments with her department so she is made aware. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Excellent service at eye clinic
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I spent several hours at the eye clinic for assessment of an eye condition. Went from room to room being checked out until a treatment programme was arrived at, and treatment started there and then. All the staff were exceptionally kind, caring and professional. A credit to the NHS service.
Visited Day treatment services on August 2024
Review titled Kent and Canterbury Hospital
Replied on 22 August 2024
Thank you so much for sharing your feedback. I am glad you had such a positive experience and I will make sure to share your kind words with the department. I really appreciate you passing on your summary of your experience. Can I ask whether you would be happy for our Team to anonymously share your feedback publicly? Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Wonderful and reliable
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I had an emergency throughout my vacation in the United Kingdom, on August 21, 2024. I got to the emergency room later in the evening, closer to midnight, and the staff was very welcoming: from the kind lady who got my passport and details at the entrance who and promised they would do the best to assist me, following up with the next doctor who got my vitals and ending with the GP who gave me a pill, a prescription and advice on how to hydrate and properly recover. I was able to recover and resume my vacation sooner than I had expected - the next day. The help they all provided in less than 40 minutes was immense. I am sorry I don't remember the names, but I would like to express my gratitude to all of the members of the Hospital. Thank you for your kindness and quick help! I couldn't hope or ask for better help for my emergency as a traveler to the United Kingdom. Ruxandra
Visited Don't know on August 2024
Review titled Kent and Canterbury Hospital
Replied on 03 September 2024
Thank you so much for passing on your positive experience and for your kind words. I am so pleased to read that you were treated so well and were able to resume your vacation so quickly. I will pass on your feedback to the staff involved. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Had an appointment for second breast mammogram. Lady who did the mammogram was so kind and reassuring, along with the radiographer who discussed results and ultrasound.
Visited Breast cancer services on July 2024
Review titled Kent and Canterbury Hospital
Replied on 19 July 2024
Thank you so much for your kind words. I am so glad you had such a pleasant experience. I will make sure to share your lovely feedback with the staff mentioned who I'm sure will be overjoyed. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Great staff, terrible use of facilities
Rated 4 stars out of 5
by Anonymous - Posted on 17 June 2024
I am a community Physiotherapist who recently completed an outreach appointment with my Learning Disability client following a recent lower limb fracture. Reasonable adjustments were not made to ensure this young lady was seen in a timely manner. Staff did there best (providing cold compress and drinks), but due to only 2 rooms being made available for x-ray we were made to wait over 90mins causing agitation to our Learning disability client. With many radiology/x-ray rooms available I just ask why can these not be made functional when times are busy?
Visited Diagnostic Imaging on June 2024
Review titled Kent and Canterbury Hospital
Replied on 17 June 2024
Thank you for notifying us regarding your clients recent experience attending one of our hospitals. This is not the experience that we want any of our patients to have. I have passed your feedback onto the department lead. If you would like to discuss further please can you contact my team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Thorough and caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I recently visited Kent and Canterbury hospital for a Mammogram and Ultrasound, which resulted in me having to have biopsy's taken. I cannot fault the department right from the Reception desk where the waiting room is, to the person who carried out the Mammogram, the person who performed the ultrasound and then the biopsy process along with an assistant. I felt comforted and had everything explained fully throughout.
Visited Breast cancer services on June 2024
Review titled Kent and Canterbury Hospital
Replied on 17 June 2024
Thank you so much for your feedback. I will make sure your kind words are shared with staff in the departments that you mentioned. I am sure they will be very pleased to see you had such a positive episode. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Extremely poor service
Rated 1 star out of 5
by Jenny - Posted on 25 June 2024
My son is special needs and has epilepsy but can't gwt nhs dental treatment cos he's on pip but my nephew who is special needs and he doesn't have epilepsy but he get free nhs dental treatment my son needs he tooth removed cos it's causing him his to have chronic catonic seizures
Visited Dentistry and Orthodontics on June 2024
Review titled Kent and Canterbury Hospital
Replied on 28 June 2024
Dear Jenny, I am so sorry that you are struggling to get treatment for your son. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust