Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Not so great
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
Nurses, talking in own language over patients, some are amazing and some have no compassion and treat patients like they are an inconvenience. Witnessed many time, and hearing my mum calling out for help as being to rough whilst nurses are changing her and doing stuff to her, an ongoing issue and hearing some of the story’s from her of how she’s spoken to or treated is appalling. No regular changes unless we ask for her to be chsnged. But the one that is the worst is having a conversation over her/other patients in own language and ignoring the patient. Have first hand witnessed this on many occasions.
Visited Stroke on April 2023
Review titled Kent and Canterbury Hospital
Replied on 11 April 2023
I am sorry to hear about your concerns about your mother's care in Kent and Canterbury. If your mother is still an in-patient please consider raising this with the nurse in charge. If you feel unable to do that you can contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. We also have a Carers Survey for feedback from patient's carer or family. The survey is anonymous. Your feedback will be shared with the ward and with Trust managers and used to make improvements where needed. Here is the link: https://itx.ekhuft.nhs.uk/inpatient-carers-survey Best wishes
Provided by Care opinion
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Review titled Good Service
Rated 5 stars out of 5
by mike - Posted on 15 April 2023
Able to park, hospital and dermatology receptions informative and polite. Punctual appointment with practitione and now await results.
Visited Dermatology on April 2023
Review titled Kent and Canterbury Hospital
Replied on 16 April 2023
Thank you for taking the time to share your experience of Dermatology at Kent and Canterbury Hospital. Your comments will be shared with the team. Best wishes.
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Review titled Urgent care not 24 hours
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
The website states that the urgent care centre is 24 hour. It isn't. The doctors don't start work until 8am and don't see patients until nearer 8.30. They also can't do scans or anything. So it's not really urgent care. It's just an emergency doctor and should be called such.
Visited Urgent Treatment Centre on April 2023
Review titled Kent and Canterbury Hospital
Replied on 21 April 2023
I have asked the Director of Nursing for Urgent and Emergency Care to respond to your comments: We have a varied and valued skill mix to be able to support patients when they need it outside of their normal GP hours. Kent and Canterbury do run a 24 hour urgent treatment centre however between the hours of midnight to 8am the service is led by emergency nurse practitioners who are highly skilled and can see a variety of patients needing support, they are also able to refer to one of our other sites if patients need a different level of care. The doctors that work within our urgent treatment centres are GPs and are highly skilled practitioners that see patients urgently when they are unable to access medical support elsewhere. We welcome feedback and we would be happy to discuss with you how this interaction has made you feel and how this delay and access to diagnostics has affected you. If we can support you further or learn from this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes.
Provided by Care opinion
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Review titled Not disabled friendly
Rated 1 star out of 5
by Wacky - Posted on 02 April 2023
I drove my friend for a mri scan. We both use wheelchairs, we parked right by mri unit.. can’t book in there you have to go to X-ray. Not advised in advance, glad we have chairs. Then we find out that it’s actually at the mobile unit?? We use chairs why did they not mention this. As it was a very important spinal scan she said she had to have it done. Unit D was our destination but this didn’t appear on any signs?? After a very long drive we arrive at unit D, then we find out that she isn’t allowed to use her chair to get to the scanner we were told 300 m away apparently. They wanted to rebook the scan but I guess it doesn’t matter as they aren’t the ones that may not walk because of spinal problems!! She wasn’t allowed to use her wheelchair to get to the outside unit. We asked to borrow crutches to help her walk but no they aren’t available in hospital?? She was forced to struggle there on foot, which will now mean 2 days she will lose due to overwhelming pain and fatigue. Guys wake up this is 2023 not everyone can walk some of us need wheelchairs. Why was it never mentioned that it was going to be a mobile scanner when appointment was made, but that would have been so simple. I feel sorry for those that still walk but not very far and with great difficulty. I would advise you to choose another hospital as the initial treatment we have received at booking is appalling. My friend couldn’t rebook as I wasn’t available to take her for another 3 weeks. When she arrived back we find that she had been lied to as she could have gone to the scanner by chair on the outside with the escort she had. Use different hospital. !!!!!!!!!
Visited Diagnostic Imaging on April 2023
Review titled Kent and Canterbury Hospital
Replied on 05 April 2023
I am so sorry you and your friend had this experience. I will forward your comments to the MRI manager. Your friend should have been asked if they can manage stairs. We do rely on those referring patients for an MRI to make us aware of access needs. We can look into whether they did and if so, why this wasn't picked up by the service. For us to do this we'd need some more information. If your friend, or you with their permission, can kindly contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net they can assist you. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Once again, please accept our apologies. Best wishes
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Review titled Excellent care!
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
My husband had to attend the Urgent Treatment on Saturday night with a blood pressure concern. The doctor who treated him was wonderful, respecting his level of anxiety and spending time reassuring him and giving him some excellent lifestyle advice - all of which he has taken on board and is resolving his problem. It was late at night and close to the end of the Dr’s duty but she still spent the time my husband needed for which we would like to thank her. Without the Urgent treatment centre being available to us the outcome may have proved to be very different! Thank you!
Visited Urgent Treatment Centre on March 2023
Review titled Kent and Canterbury Hospital
Replied on 20 March 2023
Thank you for taking the time to tell us about your husband's recent visit to the Urgent Treatment Centre at Kent and Canterbury Hospital. Your lovely comments will be shared with the team. Best wishes
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Review titled Poor experience of MRI scan
by leopardft46 - Posted on 30 March 2023
I had worked in MRI at various NHS and Private hospitals since 1996. It was drummed into me that claustrophobic success rates improve if a relative is check listed and demetaled and taken into the scan room. It was also important to talk to the patient inside the scanner bore to keep them calm and informed about how long each scan sequence was going to take. Not the case at Kent and Canterbury. A head scan. Headphones on but no mirror on the head coil. A device used so the patient can look out of the bore. And silence from the radiographer scanning me. Not a word. Just sequence after sequence of unknown length. No encouragement to keep still ... nothing. Isolated in the scanner bore. I can see why claustrophobic patients set the hand alarm off to get out of the scanner. So we got to the contrast injection . The contrast is dotarem. It contains a rare earth element called gadolinium. Some patients can have allergies to dotarem. Unfortunately I do. I have had this contrast several times before. My first time it was injected very fast using a device called a pressure pump and I was still inside the bore tunnel of the scanner. The sudden rush in my head and following bad taste in my mouth and throat made me vomit in the scanner. Subsequent injections I warned the radiographer and the injection was done by hand very slowly over a matter of several minutes. Slight bad taste but no vomit. And I have always been taught to bring the patient out of the scanner bore to inject in case the patient reacts to the contrast agent. Reactions can be mild to very severe. Kent and Canterbury experience. Left inside the scanner and a slow injection - not. No mirror, so I couldn't even see who was injecting me. A cleaner for all I knew. Injected in under 30 seconds. Scan started I had to press the alarm. Head rush bad taste. They had to get me out the scanner and let me sit up. I'm not sure if the calibre of new MRI radiographers and their training in MRI now lacks this element of patient care and patient interaction. Talking to a patient inside the scanner bore takes seconds but has a huge calming effect on the patient and a success rate of few claustrophobic fails.
Visited March 2023
Provided by Care opinion
Review titled Kent and Canterbury Hospital
Replied on 30 March 2023
Thank you so much for sharing this feedback. I am so sorry you had this experience and that you weren't communicated with or made to feel at ease or listened to. I will forward your comments to the MRI team and ask them to provide a response, which I'll then post on here. Best wishes.
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Review titled Amazing staff and care
Rated 5 stars out of 5
by Joanna - Posted on 07 March 2023
The nurses who dealt with me doing the same an and biopsy where so lovely and caring. Such amazing staff to have NHS you are very lucky.
Visited Breast cancer services on March 2023
Review titled Kent and Canterbury Hospital
Replied on 08 March 2023
Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience. We will share your feedback with the team.
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Review titled Amazing paediatric surgery team
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
This week my 3 year old daughter had grommet insertion at Dolphin ward. I was a very anxious mummy after an extremely bad experience at William Harvey in November 2021. I explained this to the nurse on her pre op and from that point I really cannot fault any of the care and treatment my daughter and I experienced. On surgery day we were taken to her bed, she was distracted with her favourite Disney movie and the nurse chatting about her colouring. I was talked through every step by the medical team and then assigned the most amazing nurse who looked after both of us. When it was time to go to theatre I was allowed to stay with my daughter the whole time, then was reassured and talked through the next steps. I was made a coffee, and was reassured they would come and get me so my daughter woke from her surgery with me there. Once back on the ward the after care again was second to none. We were discharged within 3 and half hrs of arriving with my daughter leaving with a frozen princess doll. I really cannot thank everyone enough.
Visited Paediatric Surgery on February 2023
Review titled Kent and Canterbury Hospital
Replied on 17 February 2023
Thank you so much for taking the time to share your experience of the care and support you and your daughter received on Dolphin ward. Your lovely comments are much appreciated and have been shared with the team. Best wishes
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Review titled Caring staff working under pressure
Rated 4 stars out of 5
by Anonymous - Posted on 27 February 2023
My elderly Father attended the Urology Department within the UTC as an emergency. Although the unit was busy the nursing staff and their colleague from the catering team were kind and attentive to my Father and the patients in the surrounding bays.
Visited Urgent Treatment Centre on February 2023
Review titled Kent and Canterbury Hospital
Replied on 03 March 2023
Thank you for taking the time to tell us about your father's care at UTC and Urology at Kent and Canterbury Hospital. Your comments will be shared with the teams. Best wishes.
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Review titled Excellent paediatric experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Super paediatric surgery team and care for a urology procedure right from diagnosis to discharge, the ward was clean, calm friendly and the staff were really caring and helpful.
Visited Paediatric Surgery on February 2023
Review titled Kent and Canterbury Hospital
Replied on 24 February 2023
Thank you for taking the time to share this feedback. I'll make sure it's shared with the team. Best wishes.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust