Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Restaurant lack of places for patients or visitors
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
I had to wait for my partner sometimes who is having treatment and from what I can see the only place to wait, in the bad weather, is the restaurant. But the restaurant is frequently in use by large numbers of staff, not using the eat/drink facilities but just somewhere to sit. This means that there is sometimes not enough spaces for non-staff and very very noisy. There should be somewhere else for staff to have meetings.
Visited Don't know on October 2023
Review titled Kent and Canterbury Hospital
Replied on 05 October 2023
I am so sorry to read that you were unable to find any space in the restaurant due to large numbers of staff using it. I will make sure to pass your feedback on.
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Review titled Thank you
Rated 5 stars out of 5
by Linda Johnson - Posted on 22 October 2023
I attended the breast clinic for a biopsy. I have a severe visual impairment & guide dog owner The nurse, doctor the lady who did the biopsy was absolutely fantastic, she was caring supportive and kept me informed of everything that was going on. I was very scared before appointment but I was put at ease straight away. The service I received was just wonderful and I wanted to say thank you from the bottom of my heart. If you are able to trace the staff I saw I would be grateful as they deserve recognition for the outstanding care tgey provided. X
Visited Breast cancer services on October 2023
Review titled Kent and Canterbury Hospital
Replied on 23 October 2023
Thank you so much for taking the time to tell us about your recent experience attending an appointment at Kent and Canterbury Hospital. We aim to make the reasonable adjustments required by patients and to meet any access or communication needs. I'm so pleased that the team who saw you did this. We will share your feedback with the them. Best wishes
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Review titled Great experience at Dermatology
Rated 5 stars out of 5
by Lesley Wilkins - Posted on 21 September 2023
I attended an appointment for my husband recently at the Dermatology department at Kent & Canterbury Hospital, which was a really great experience. We were seen promptly by the doctor, with an accompanying nurse. They were both extremely caring and after examining my husband called for a more senior colleague. He then proceeded to explain the various treatment options in an extremely helpful way. They were all full of kindness & consideration, making my husband able to make an informed choice of treatment. Wish there were more people like them in the NHS.
Visited Dermatology on September 2023
Review titled Kent and Canterbury Hospital
Replied on 25 September 2023
Thank you for taking the time to give us your positive feedback. I am so pleased that your husband received such great care. I am so glad that he had such a great experience. We will make sure this is shared with the team.
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Review titled Directions
Rated 3 stars out of 5
by David Richardson - Posted on 02 August 2023
No details easily available for location of department, where to park or even if parking is available; if it is how far to walk.
Visited Don't know on August 2023
Review titled Kent and Canterbury Hospital
Replied on 08 August 2023
Thank you for taking the time to give us your feedback. This is something that my team the "Patient Voice & Involvement Team" and the I.T. department in the Trust are working collaboratively to try to resolve. We are aware that patients are having problems with the lack of signposting information and are working to improve the information available both on our new patient website and on the new Patient Portal. You can access the portal by downloading the NHS App and downloading the portal from there. We hope in time this will make life a lot easier for all our patients.
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Review titled Disappointing support
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
Since my Stroke last September 2022, nobody from the Stroke Unit has seen or examined me, I have only had CT scans and 3 phones calls followed by a letter from the doctor in the Stroke Unit. I was told to see my GP with my existing symptoms. The letter I have just received said I was discharged now, which I was not told on the phone call, and also an alteration of my tablets, which again was not discussed. Even though I was not an in patient, I feel unsupported by this department as they have never physically checked me and helped me with a recovery plan.
Visited Stroke on July 2023
Review titled Kent and Canterbury Hospital
Replied on 20 July 2023
I'm so sorry to hear about the poor communication related to your aftercare and we'd like to be able to look into this. To do so we'd need more details. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. I will also share your feedback with the Stroke team. Best wishes
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Review titled Respect and dignity denied by staff
Rated 5 stars out of 5
by David - Posted on 18 July 2023
Telephoned urology to enquire info on an appointment, the woman on phone reviewed my notes and said " you will have your removal of stent by local anaesthetic", I gave info that every specialist seen said the stent would be inserted and removed by General anaesthetic, the woman then said that the removal will be by local anaesthetic, that is how we do it that is what you will get , oh well , many meetings on my requirement for General anaesthetic due to life long medical conditions that had a very serious implication when on a previous local Anaesthetic, off to Folkestone (never known a hospital in Folkestone) got Google directions and Google investigation to find information on stent removal under local anaesthetic as said before never had any information this would be under local , Should I have to get Google to help on treatment , at least Google helped . That woman's attitude towards patient involvement in the care given needs improvement and could have maintained a little dignity and respect .. Every ounce of respect and thanks to every specialist throughout my medical journey , your great work shall not be tarnished by one person's attitude .
Visited Urology on July 2023
Review titled Kent and Canterbury Hospital
Replied on 20 July 2023
Thank you for taking the time to give us this feedback. I am sorry that you found this staff member to be unhelpful and that they did not listen. This is not in line with the Trust's values and is not acceptable. I hope you were able to discuss any concerns regarding the type of anaesthetic when you attended the appointment. We don't recommend using an internet search engine to find information about conditions or treatments, and I'm sorry you felt you had to do this. We'd recommend you use a trusted site, such as https://www.nhs.uk I will forward this feedback to the Urology team. I'm pleased the clinical care you received was good and I hope you are recovering well. Best wishes
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Review titled Doctor not keeping appointment day
Rated 3 stars out of 5
by Bernard Spicer - Posted on 12 July 2023
Had a letter and 3 text messages about my appointment today but the doctor has not phoned nor has anybody else from the hospital to let me know what is going on.
Visited Urology on July 2023
Review titled Kent and Canterbury Hospital
Replied on 14 July 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you have still not been contacted by the consultant despite receiving numerous reminders. If you would like us to look into what is happening, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Excellent Service - Great teamwork
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
I have now been fully discharged after having a robot assisted radical prostatectomy. The preoperative investigations were extensive, extremely thorough. During this time the care, kindness, communication and information was extensive. The seminar held for all prospective patients and their partners was innovative. Having this level of information about the procedures and post-operative care left no surprises and in my view aided a rapid recovery. The close teamwork that clearly takes place in this department is impressive. During the time when face to face consultations were not possible I always felt supported by the quality of the telephone contact and subsequent communication with my GP practice. The urology and andrology team who were responsible for my care and treatment should be commended. This level and quality of service (particularly the teamwork) is not available privately. I am now fully discharged and free of my original condition. Thank you all so much for your care and kindness.
Visited Urology on June 2023
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you so much for your feedback. Its so nice to read about a patient having a positive experience and I thank you for passing this on. Its lovely to read about the teamwork and level of communication that you received in relation to the procedure. I am pleased to hear that you feel that this aided your recovery. I will share your comments with the department and wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
A visit to UTC needed following my Mum's fall at home. She was seen extremely quickly by friendly professional staff. Following an assessment she was sent off for an x-ray and was back within 15 minutes. Fortunately no fractures, just bruising. Thank you all for your care.
Visited Urgent care centre on June 2023
Review titled Kent and Canterbury Hospital
Replied on 14 June 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team.
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Review titled Very unhappy
Rated 2 stars out of 5
by hayley wilson simmons - Posted on 10 July 2023
Following my mother's minor operation to her (L) leg the scar is not healing. Now I can't even get through to speak to anyone. Disgusting
Visited Dermatology on June 2023
Review titled Kent and Canterbury Hospital
Replied on 11 July 2023
I am so sorry to read that your unable to get through to staff to discuss your Mother's current medical state. I completely appreciate how upsetting and frustrating this must be. If you would like us to look into this, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Information supplied by East Kent Hospitals University NHS Foundation Trust