John Radcliffe Hospital
Headley Way, Headington, Oxford, Oxfordshire, OX3 9DUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care by nurse
Rated 5 stars out of 5
by Julie Stone - Posted on 03 September 2024
I fell and hurt my knee. I was assessed by a great male nurse who continued to be caring when I came from X-ray to be told I had broken my knee. He took the trouble to access a splint and carefully fitted it. I asked to be cared for at Gloucester Hospital, he gave me a letter with all the information and said he had sent the X-rays. He was just so caring and eggy. There was another patient who had difficulty speaking and walking. He was so caring to this man. He got him a sandwich and drink while he waited for a carer to collect him.
Visited Accident and emergency services on September 2024
John Radcliffe Hospital has not yet replied.
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Review titled Children’s one day case ward
Rated 5 stars out of 5
by Agnieszka - Posted on 17 August 2024
Definitely the best one day case ward for children. thank you to all the staff. They took very professional and respectful care of my son during the surgery. especially one of the nurses who was very nice and made us feel comfortable. Li sa you are definitely the best at what you do and we want to thank you for that. We wish you all the best!
Visited Children's & Adolescent Services on August 2024
John Radcliffe Hospital has not yet replied.
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Review titled Lies
Rated 2 stars out of 5
by Lynny - Posted on 27 August 2024
Having been transferred from Kettering to oxford,due to bleed on the brain, was told 3 times that I was being discharged to be told 3x I'm not,was told from the hospital that they would get me home and yes again lies,i had to get myself home, so it cost me £150 to get a taxi back home Disgusting
Visited Neurology on August 2024
John Radcliffe Hospital has not yet replied.
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Review titled Superb care
Rated 5 stars out of 5
by Ian Lovatt - Posted on 08 August 2024
Attended under two week rule. Seen on time, clinical team were very reassuring. Procedure completed efficiently and just exemplary treatment/care. Cannot thank you all enough
Visited Ear, Nose & Throat on August 2024
John Radcliffe Hospital has not yet replied.
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Review titled Shocking way to treat a child.
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2024
My grandson, aged 9, waited all day for surgery with no food and his mother not even offered a drink and then the doctors decided to cancel. So now they wait for the doctor to decide when they will operate. Daughter and grandson must now drive home an hour away and then repeat the whole thing when he is called. In the meantime he remains in pain. Shocking treatment!
Visited Paediatric Surgery on July 2024
John Radcliffe Hospital has not yet replied.
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Review titled So grateful
Rated 5 stars out of 5
by Moomin - Posted on 17 May 2024
I visited A and E at 4.30am Sat after some “if this happens go to A and E symptoms”. Every member of staff was thorough, kind, and great at explaining each element. From blood tests, attempts at inserting a cannula (trainee doc had good chat to allow multiple stabs but no success, I didn’t know that anaesthetists have an ultrasound devices to be able to insert cannulas now), CT scan and Dan registrar’s final summary. I’m deaf and a fellow patient kindly listened out for my name being called, the staff intuitively had great communication skills face to face. What made the whole experience special is that I felt seen as a person. Beforehand I was anxious about the state I’d find A and E in, you hear stories, but what I glimpsed was how caring and committed the whole team at A and E are.
Visited Accident and emergency services on May 2024
John Radcliffe Hospital has not yet replied.
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Review titled Reception team indifferent to patient care
Rated 4 stars out of 5
by Timothy Toomey - Posted on 20 April 2024
The Ambulatory Assessment Unit at the John Radcliffe Hospital is an excellent department providing a first class service, but fronted and badly represented by an indifferent reception team. Yesterday my experience was lacking but today Saturday 20 April 2024 it was upsetting. Visitors to the unit can expect more care from fellow patients than the reception staff on duty in the department who will put patient welfare and wellbeing secondary to the jobsworth manner in which they conduct themselves and respond to patients. It is quite extraordinary that the departmental management have failed to recognise the extent to which their colleagues work is let down by a poor front of house. Not to be recommended in an otherwise first class hospital, once past reception patients can trust they will be in excellent hands.
Visited Don't know on April 2024
John Radcliffe Hospital has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
After being transferred by ambulance to the A&E for a heart problem, I had to wait. However this is A&E and is expected. The nursing staff and emergency doctor were great but special praise to the lady cardiologist who was extremely caring and arranged for an appointment for an echocardiogram. You all were brilliant.
Visited Accident and emergency services on April 2024
John Radcliffe Hospital has not yet replied.
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Review titled Caring, kind and cautious
Rated 5 stars out of 5
by Rachael - Posted on 01 May 2024
I recently had a hospital stay in the Gyno department, almost the same time as I did the previous year and both times looked after by the same nurse. Despite it being a rather distressing medical emergency, the nurses , doctors, surgical staff were all so wonderful and warm! My nurse B was so kind and gentle and really reassuring. Top care from everyone thank you!
Visited Gynaecology on April 2024
John Radcliffe Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Ronald Rieger - Posted on 10 June 2024
Recently had vascular surgery and had the most excellent care from everyone involved at the John Radcliffe. First the triage team, then the excellent surgical team and the staff on Ward 6a for the fantastic aftercare. Everyone explained so clearly everything that would be happening it truly is a place of excellence. Thank you so much to you all.
Visited Vascular surgery on April 2024
John Radcliffe Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust