James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible system poorly-managed expectations
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
Manchester triage system. what is the average time in uk from entering A&E and being patched up or even seen by an actual doctors? Not the triage team! 4hrs to triage, to be told you won’t be seen until 8hours later. Torn bicep tendon. Sole trader. The bicep is clear to see it’s torn, yet I’m sent to X-ray. No paint relieve. No chance to earn income now! I was told 4hrs - no one told me that’s 4hrs plus 8hours before I can even see a doctor!!! Soft tissue damage always gets pushed to the curb, I get it’s not life threatening but if I can’t work and pay for my family bills, it may as well be. If it was a broken bone it be cast up and sent on my way but oh no. Bust tendon no such luck. Poor communication Poor expectations set 111system even booked me in what utter waste of tax payers money Nhs is broken
Visited Accident and emergency services on December 2022
Review titled James Paget University Hospital
Replied on 23 January 2023
Thank you for sharing your feedback. I am so sorry to learn of your experiences of using our Emergency Department services, which I have shared with the teams involved. If you would like the opportunity to discuss this in more detail, please do contact our Patient Advice and Liaison Services (PALS) team on 01493 453240 / 01493 453549 who will be able to support. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Exemplary care
Rated 5 stars out of 5
by Sue Cruickshank - Posted on 03 December 2022
I attended the eye clinic to have laser treatment . It was a Saturday and I was very impressed that a full clinic was available. The staff were efficient and cheerful. The Doctor who performed the procedure explained clearly what would happen and answered all my questions giving me reassurance.We are so fortunate to have the James Paget as our local hospital.
Visited Ophthalmology on December 2022
Review titled James Paget University Hospital
Replied on 13 December 2022
Dear Sue Thank you so much for sharing your lovely feedback related to your experiences of attending the eye clinic for laser treatment. I do hope that you are recovering well. I have shared your comments with the staff involved, who will be pleased that they made such a positive impact Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled gastroscopy
Rated 5 stars out of 5
by paul william bowles - Posted on 05 November 2022
having been very nervous at the thought of having an endoscopy i must say i was put at ease by the wonderful staff who explained exactly what would happen, although i had a longer than usual wait due to unforeseen circumstances the care i recieved was fantastic, i have nothing but praise for all the staff in the unit. many thanks
Visited Diagnostic Endoscopy on November 2022
Review titled James Paget University Hospital
Replied on 07 November 2022
Dear Mr Bowles, Thank you for your feedback on your experience of gastroscopy services at the James Paget - this will be shared with colleagues in the department as part of continuous improvement to how we provide services at our hospital. Thanks, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Our story of an exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
We arrived at A&E on 26 November early afternoon and were greeted by 2 friendly staff. We had sustained a fall with suspected fractures to upper limbs. We were booked in at reception and seen in a short period of time by the triage Dr and the X-ray department. Upon arriving back at A&E we were immediately directed to the relevant specialists to be given the result of our injuries. My husband sustained a fractured shoulder and was seen by the Dr again and issued with a collar and cuff, pain medication and a telephone appointment scheduled later in the week with the consultant. I saw a specialist nurse for my injuries. The nurse was kind, empathetic and explained how I could manage my injuries and pain relief. We did not have to wait long to be seen from the time we arrived to going home. It all went smoothly and was very well coordinated. We were then discharged home with follow up letters sent to our home and our GP practice and telephone calls followed from the consultant and physiotherapy service as scheduled. We have both made a very good recovery and feel we have been cared for very well. From walking into A &E the care we have received by the staff has been exemplary and the service seamless from one department to another including all the staff who have attended to us along our recovery journey. We cannot thank the team who saw to us on the afternoon of 26th November ie the receptionists , Dr, Nurse and X-ray staff were brilliant including the follow up care by the Consultant and physiotherapy team. I am only sorry we cannot name all the staff who were on duty that day to give them our heartfelt thanks but I hope this review reaches them. Thank you once again.
Visited Accident and emergency services on November 2022
Review titled James Paget University Hospital
Replied on 22 February 2023
Thank you for posting your lovely feedback, which I have shared with the teams who were involved in your care. I am sure the staff will be pleased to learn that they had such a positive impact on your experience of care. I do hope that both you and your husband have recovered well from your injuries. With very best wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Insensitive consultation.
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
I accompanied my husband to his first consultation with a general surgeon today. My husband is hard of hearing and forgetful of his previous medical procedures so I was there to ensure that the consultant received the correct information about my husband’s condition. However, the consultant told me very firmly that they only wanted to hear the replies from my husband and not me. This resulted in numerous repeated questions and incorrect answers. After we left, my husband said that he couldn’t hear the consultant’s questions clearly and didn’t understand the diagnosis. Fortunately, I was still in the room so knew what the next steps would be although I would have preferred to have had the opportunity to ask some questions on my husband’s behalf.
Visited General Surgery on October 2022
Review titled James Paget University Hospital
Replied on 18 October 2022
I am so sorry to hear about your/your husband's experience following his recent surgical consultation; particularly that you were not able to contribute to the convesration or have the opportunity to ask questions on behalf of your husband. It would be really helpful to have a little more information to enable us to learn from your feedback. If you would be willing to discuss this further, please do contact our Patient Advice and Liaison Services who will be able to gather a little more detail from you. The team can be contacted via email: PALS@jpaget.nhs.uk or via Tel:01493 453240 / 01493 453549 Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Very poor
Rated 1 star out of 5
by R Gulliver - Posted on 18 October 2022
Very poor service received, only really seem interested in kicking the can down the road. Then eventually saying that because the condition has not been addressed early enough there is now nothing to be done. Not everyone will have the same experience as us as a family concerned for their elderly relative. However for us the quality of service and outcome were woeful.
Visited Don't know on October 2022
Review titled James Paget University Hospital
Replied on 18 October 2022
Dear R Gulliver I am so sorry to hear about your experiences of using our services and would welcome the opportunity to gain some more information regarding this. Please would you kindly contact our Patient Advice and Liaison Services Team via email: PALS@jpaget.nhs.uk or via Tel: 01493 453240 / 01493 453549 to enable us to gain a better understanding of what happened on this occasion. Kind Regards Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust