James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about James Paget University Hospital.
Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Christine - Posted on 27 April 2023
Had to have CT Scan at mobile unit unfortunately is was broken so had to be seen in the main hospital, the nurse pushed me in a wheelchair as i have problems with walking. After the scan another nurse took me all the way to main entrance. They were so polite and very helpful wonderful staff.
Visited Diagnostic Imaging on April 2023
Review titled James Paget University Hospital
Replied on 02 May 2023
Dear Christine Thank you for taking the time to share your feedback. I have shared your comments with the staff involved, who will be pleased to learn that they had such a positive impact on your experience. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Unhelpful ! Even my doctor cannot resolve issue !
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Like the recent 'anonymous' review, I was left in tears. I have had my ears,nose,throat problem a year now and was recommended to transfer from University hospital, Norwich list (70 week wait) to James Paget. Sadly not told I would 'lose' the previous 3 months of referral. My ear, nose, throat problems are now often really distressing. I've had calls to apologise for the 'wait', but now, somewhat late was told my doctor's expedite cannot be actioned - letter insufficient or some such. I have spoken today twice or more with the surgery and my doctor says the letter is adequate, and to 'take it up' with the hospital myself'. Quite honestly I am very 'low', my hearing poor, and often the feelings in my head are very peculiar. I just keep wanting to sleep as it is so tiring. Thus I do not feel 'up to' this challenge ! Note : This was not a visit to the hospital but in a phone call.
Visited Ear, Nose & Throat on April 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Thank you for taking the time to post your feedback. I am so sorry to learn that your experience has not been positive. We would really like to hear from you so that we can support further and understand your experience in more detail. If you would like this opportunity, please do contact our Patient Advice and Liaison Team on 01493 453240 / 01493 453549 or via pals@jpaget.nhs.uk, who will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Good service and treatment
Rated 4 stars out of 5
by Nigel - Posted on 03 June 2023
I was referred to the Jph for a suspected skin cancer lump on my foot. I was seen within days and had the lump removed shortly after - fewer than 10 days. Prompt treatment and prompt result showing it was benign. I am though still waiting for the follow up.
Visited Dermatology on April 2023
Review titled James Paget University Hospital
Replied on 07 June 2023
Dear Nigel Thank you for sharing your feedback regarding your recent experience. It is good to hear that you were treated swiftly during what must have been a concerning time for you. It is also reassuring to hear that your results were benign. I do hope that you receive your follow up in the near future but if you should need assistance, please do contact our Patient Advice and Liaison Service (PALS) via Pals@jpaget.nhs.uk or via Tel: 01493 453240 / 01493 453549, who will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Horrendous experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
Was booked in for op, was on ward, gown on and stockings. Waited 6 hours, given prednisone med drugs and they cancelled. Was crying and upset, in pain and full of pre med drugs and thry sent me home. Have tried to Liaise with oral surgery secretary, to be told no appointment till July.Had taken time off work, for operation and recovery. Appalling conduct.
Visited Oral and Maxillofacial Surgery on April 2023
Review titled James Paget University Hospital
Replied on 27 April 2023
Dear Patient Thank you for taking the time to post your comments following your recent visit to the Trust. I am so sorry to learn your experience of using our services was not positive. We would like the opportunity to discuss your feedback in more detail with you and would be grateful if you could contact our Patient Advice and Liaison Team so we can better understand what happened on this occasion. Please call the team on 01493 453240 / 01493 453549 or email via pals@jpaget.nhs.uk The team will be happy to support you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Acute Cardiac Unit
Rated 5 stars out of 5
by SYDNEY THOMPSON HARPER - Posted on 09 January 2024
After two admissions to the ACU and latterly having stents fitted the hospital staff has returned my quality of life back to almost normal for which I will be eternally grateful. Many thanks to everyone concerned including staff from the Norfolk and Norwich Hospital too.
Visited Cardiology on April 2023
Review titled James Paget University Hospital
Replied on 10 January 2024
Dear Sydney Thank you for taking the time to share your lovely feedback. I am so pleased to learn that you have had positive experiences of receiving care and that you are making great progress with your recovery. Please be assured that I have shared your feedback with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Ears nose and throat Department rude
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
The secretary on ent is absolutely apauling they have no sympathy what so ever, very unhelpful, rude, sarcastic and off the end of the call I was in tears. Now had to pay private for an operation due to them not even wanting to acklowdge my referral after explaining I've already had the diagnosis from spire so the appointment wouldn't even need to be that long, asked if I could go on a cancellation list but just got a straight no Do not know how they get a job as the service is horrendous.
Visited Ear, Nose & Throat on March 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Dear Patient Thank you for taking the time to share your feedback. I am so sorry to learn that your experience has not been positive and I have shared your feedback with the team involved. I would encourage you to contact our Patient Advice and Liaison Service on 01493 453240 / 01493 453549 or via pals@jpaget.nhs.uk to enable us to have a discussion with you to gain additional information and to better understand your experience. We look forward to hearing from you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Great staff
Rated 5 stars out of 5
by Ken Ground - Posted on 06 March 2023
Just a thank you to the surgeon and staff in the Day Procedure Clinic for looking after me so well whilst proceeding through my hernia operation. Everybody were so efficient and friendly I couldn’t ask for more.*****
Visited General Surgery on March 2023
Review titled James Paget University Hospital
Replied on 08 March 2023
Dear Ken Thank you so much for sharing your lovely comments , which I have shared with the teams involved. It is great to hear that your experience was so positive. I do hope that you are recovering well Best Wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Ward 17 Absolutely amazing
Rated 5 stars out of 5
by Kelly - Posted on 13 February 2023
After being admitted on the 17.1.23 and getting my diagnosis on the 19.1.23 I was on ward 27 for 2 weeks the staff on there are all absolutely outstanding and amazing. With their support when I got my results of acute myeloid leukemia I was able to understand and focus on my recovery.Nothing is ever to much for any of the team . Thank you all . Xx
Visited Haematology on January 2023
Review titled James Paget University Hospital
Replied on 16 February 2023
Hi Kelly Thank you for taking the time to share your feedback, following your recent admission to ward 17. I have shared your comments with the staff involved, who will be pleased to learn that they had a positive impact in supporting you through diagnosis and your recovery plans. Best wishes with your ongoing care Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Joined up care
Rated 5 stars out of 5
by Michael O'Reilly - Posted on 12 December 2022
I was admitted to a&e by ambulance on Friday 2nd December at about 8 pm Within minutes of handover I had been rapidly assessed, cannula in and blood taken. A few minutes after that I was taken to majors ward for antibiotics and obs. What was so impressive for me as a patient was the professionalism, care and smiles from all the staff who looked after me. The majors ward was such a lovely place to be a patient. I was checked on regularly and with humour by the staff before being moved to aedu for a few hours Finally I had 2 nights on ward 9 where the high standard of care continued. The treatment was seamless from start to finish with access to my gp records from start to finish of my treatment. All of this at a time when we all know how under pressure and understaffed hospitals are. In addition to this I had a phone call from a hospital volunteer to check how I was getting on after discharge. That call was greatly appreciated. Do you need more volunteers for this phone service? I would like to thank the staff personally for looking after me. Would a card to the ward by post be the best way to do this? Thankyou.
Visited Accident and emergency services on December 2022
Review titled James Paget University Hospital
Replied on 13 December 2022
Dear Michael Thank you for your lovely feedback which I have shared with the teams/wards involved in your care. I do hope that you are recovering well. Your feedback will also be shared with Volunteer Norfolk at their next meeting; whose website provides opportunities for similar volunteering roles, or alternatively you can contact our Volunteer Coordinator; John Gilligan on Tel: 01493 453546, who will be able to advise of volunteering opportunities specifically within the Trust . It is great to hear that the follow up phone call was of benefit to you. I am sure the ward staff would be appreciative of a thank you card if you wished to post one, but please be reassured that your thanks have been passed on. With very best wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Terrible system poorly-managed expectations
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
Manchester triage system. what is the average time in uk from entering A&E and being patched up or even seen by an actual doctors? Not the triage team! 4hrs to triage, to be told you won’t be seen until 8hours later. Torn bicep tendon. Sole trader. The bicep is clear to see it’s torn, yet I’m sent to X-ray. No paint relieve. No chance to earn income now! I was told 4hrs - no one told me that’s 4hrs plus 8hours before I can even see a doctor!!! Soft tissue damage always gets pushed to the curb, I get it’s not life threatening but if I can’t work and pay for my family bills, it may as well be. If it was a broken bone it be cast up and sent on my way but oh no. Bust tendon no such luck. Poor communication Poor expectations set 111system even booked me in what utter waste of tax payers money Nhs is broken
Visited Accident and emergency services on December 2022
Review titled James Paget University Hospital
Replied on 23 January 2023
Thank you for sharing your feedback. I am so sorry to learn of your experiences of using our Emergency Department services, which I have shared with the teams involved. If you would like the opportunity to discuss this in more detail, please do contact our Patient Advice and Liaison Services (PALS) team on 01493 453240 / 01493 453549 who will be able to support. Kind Regards Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust