James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Superb treatment and care.
Rated 5 stars out of 5
by Michael Mills - Posted on 31 August 2023
I was admitted to A and E, teatime of Sunday 23 July/2023, to cut things short, the service I received from everyone, may have saved my life! On arrival I had a temperature of 40.6, in severe pain,i had many tests and scans and ultra, had one cancelled op day,no fault of the hospital I hasten to add,2nd op day had badly damaged and leaking Gall bladder removed, which was seriously affecting my other organs and full of stones, plus removal of an umbilical hernia at the same time. Fortunately as I write this, I am well on my way to full fitness. I wish to give a massive thanks to all associated with a and e and to those on ward 5, from cleaning and tea trolley staff and everyone else upwards, you are all fabulous. Thank you.
Visited Accident and emergency services on July 2023
Review titled James Paget University Hospital
Replied on 05 September 2023
Dear Michael Thank you for taking the time to post your lovely feedback regarding your care experiences of A&E and Ward 5. It sounds like you had a really worrying time, but I am so pleased to hear that your recovery is progressing well following your surgery. Please be assured that I have shared your comments with the teams involved in your care. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Immense pressure
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2023
It is so clear to see first hand sat in the waiting room how critically overworked and underpaid NHS staff are. You can see it in their performance and contact with patients. I sat waiting for 4+ hrs in A&E due to moderate kidney pain. When I arrived I was advised a 2hr waiting time. I am not complaining about the wait times, as I know patients are seen to in order of clinical need. However, the seating available in the A&E waiting area are absolutely unbearable. They would be most uncomfortable to sit in for any period of time, let alone a 4+hr plus period. I am also obese, weighing 21st, so the chair was even more uncomfortable. I ended up discharging myself as I was in pain but had been offered no pain relief whilst I waited, and I started to get pain in my hips, legs and bottom from sitting on the uncomfortable chair for so long. I had some basic blood and urine tests done, but other than that received no other care before I left. I am now at home, my pain is worsening, and no doubt this will probably get worse and I will have to re-turn to A&E at another time.
Visited Accident and emergency services on July 2023
Review titled James Paget University Hospital
Replied on 27 July 2023
Dear Patient Thank you for taking the time to share your feedback regarding your recent experience of attending our A&E department. I am sorry to learn that your attendance, coupled with the pain you were experiencing, was further impacted by the seating in the department. I am also sorry that you discharged yourself due to the long wait. If you would like the opportunity to discuss your experience in more detail, please do contact our Patient Advice and Liaison Service who will be able to help. They can be contacted via email at PALS@jpaget.nhs.uk or via Telephone: 01493 453240 / 01493 453549 Meantime, I have shared your feedback with the relevant teams for their consideration. Kind Regards Amanda Hood, Head of Patient Experience and Engagement
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Review titled Fantastic service provided by fantastic people.
Rated 5 stars out of 5
by Lesley Campbell - Posted on 07 June 2023
I needed to attend this a&e for the first time at this hospital. Given the poor experiences I had at the London hospital near where we used to live, I was resigned to having a long wait and be seen by disinterested and rude staff. But not at all at James Paget. From the moment I hobbled in till I left, diagnosed and treated, 2 hours later, I was met with nothing but kindness, patience, helpfulness and efficiency by all the staff members I came into contact with - receptionists, triage nurse, porters, X-ray staff, treating nurse and security. The Triage Nurse , the treating nurse and the security man all went out of their way to assist me getting around instead of just waiting for a free porter. I also witnessed the reception staff doing the same for others too and in such a kind manner. Always looking at what the patient needed as opposed to what their job was. Fabulous. Thank you so much all!
Visited Accident and emergency services on June 2023
Review titled James Paget University Hospital
Replied on 27 July 2023
Dear Lesley Thank you so much for taking the time to share your wonderful feedback regarding the care and treatment you received. I have shared with the teams involved, who will be pleased that they had such a positive impact during your attendance at A&E. I do hope that you have since made a good recovery. Kind Regards Amanda Hood, Head of Patient Experience and Engagement
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Review titled Such a dedicated staff
Rated 5 stars out of 5
by Ernest Rollings - Posted on 09 May 2023
I went in to hospital as an emergency admission with a strangulated hernia. I am 87 so was quite worried about having a general anaesthetic but a team of 9 doctors looked after me and saw me through the surgery and I was back on my feet the next day and home with a very neat scar. Such a caring group of professionals and they have given me my life back in the garden after 2 years with the hernia through lockdown. Thanks again for your dedication and care. Ernie
Visited Emergency Abdominal Surgery on May 2023
Review titled James Paget University Hospital
Replied on 18 May 2023
Dear Mr Rollings, Thank you for taking the time to post your feedback regarding your recent experience, which I have shared with the teams involved. I hope you continue to recover smoothly - thanks again for sharing this with us. Best Regards, Oliver Cruickshank Head of Communications and Engagement
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Review titled A smooth ordeal!
Rated 5 stars out of 5
by Andrew Parker - Posted on 16 May 2023
After suffering some symptoms similar to a stroke I called 111, they advised upon assessment I would need an Ambulance sending to be sure I was ok. The crew arrived, and its these guys I'm most grateful for. Wish I could name them! Calm, super friendly & very professional, all three of them, including one student Paramedic, very impressed by all! Once I'd been assessed at the A & E said student stayed with me, till we were all sure where I was going next & then took me where I needed to go. Had a bit of a wait after that but I didn't mind at all. The Doctor's & all staff were professional & friendly. We're lucky to have you all guys!
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 18 May 2023
Dear Mr Parker, Thank you for taking the time to post your feedback regarding your recent experience, which I have shared with the teams involved, including staff at the East of England Ambulance Service. Best Regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Excellent maternity care.
Rated 5 stars out of 5
by Diane Walker - Posted on 03 June 2023
My daughter was admitted for an induction of labour in her 1st pregnancy last Thursday 25th May 2023. Although the initial ward she was on did appear short staffed and extremely busy, I cannot fault the care she received especially on the labour ward where she stayed from Sunday 28th in the afternoon to Monday 30th when she gave birth at 4.06am - all the midwives involved in her care were kind, extremely knowledgeable and kept all of us informed of every step during her labour and delivery. I can’t praise them highly enough and wouldn’t hesitate to recommend them, especially in the light of recent adverse media coverage.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 07 June 2023
Hello Diane Thank you for taking the time to share your feedback regarding your daughter's recent experience of care, which I have shared with the maternity team. The team will be so pleased to learn that they had such a positive impact during your daughter's labour and delivery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled disappointing - go to the n and n if you can
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I found the staff to be rude and unsympathetic. This was in stark contrast to my experience at the n and n a few day previously. Though the Paget is significantly closer to me the N and N were so much more reassuring, sympathetic and polite. I would much rather take the hour long journey there than have to deal with the obnoxious staff at the James Paget. Fortunately I am able to do this and I can only feel sorry for the people who do not have that option.
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear sir or madam, I am deeply sorry to hear that you have had this experience at our hospital. We would welcome a further conversation and feedback on what you have experienced - please contact PALS@jpaget.nhs.uk or phone 01493 453240 to speak to someone. My apologies again, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Labour and delivery
Rated 5 stars out of 5
by Abbie - Posted on 22 May 2023
I come into hospital last week to have my little boy, nothing but pure love and dedication from the midwives that took great care to look after me aswell as my little boy, I had to be rushed for a emergency c section as I was progressing and the midwife that done 1-1 care with me and she delivered and took care of my baby boy was a absolute angel, my anxiety hit in hard and she was the most supportive lady I have ever met, once I had my son I spent 24 hours on ward 11 and those midwives on there was also brilliant, they helped me to get my boy to latch on, they helped me in regards to my mental health, they stayed and actually spent time with me if I needed to talk to them, I generally couldn't fault my labour and delivery, I'm now 1 week postpartum and my boy is thriving and I'm healing so well and being so mobile.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear Abbie, Thank you for taking time to feedback your experiences of maternity services at our hospital - this will be shared with colleagues working in those teams. Best wishes to you and your newborn! Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Exemplary Treatment
Rated 5 stars out of 5
by Sue Cruickshank - Posted on 01 May 2023
I attended the clinic for treatment and I was dealt with efficiently and well. The staff are friendly and welcoming and the procedure was explained clearly by the doctor. Thank you to all who work in the department.
Visited Ophthalmology on April 2023
Review titled James Paget University Hospital
Replied on 02 May 2023
Dear Sue Thank you for taking the time to post your lovely feedback regarding your recent clinic experience, which I have shared with the teams involved. I am pleased to learn that your experience was positive and your procedure was clearly explained. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Great hospital
Rated 5 stars out of 5
by Ray - Posted on 13 April 2023
I arrived at 7am and was out by 11 although I’m still in pain, The gentleman who dealt with me was caring, I was seen too quick and was kept well informed.
Visited Accident and emergency services on April 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Dear Ray Thank you for posting your lovely feedback. I am pleased to learn that your experience was positive and you felt well cared for. If you could share which department you specifically attended, I can ensure the feedback is shared with the relevant teams. Thank you With Kind Regards Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust