James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Treatment & Care
Rated 5 stars out of 5
by Donna Hitchcock - Posted on 15 September 2023
I have received excellent care from all the departments I came into contact with, I was so worried and stressed and have been treated and looked after very well. I want to thank all the Doctors and Nurses that helped me particularly in the Ambulatory Unit, they have seen me the most, all the Doctors & nursing staff have been so kind. Much appreciated, thank you.
Visited Accident and emergency services on September 2023
Review titled James Paget University Hospital
Replied on 18 September 2023
Dear Donna, Thank you for your feedback on your experience at our hospital, and I am glad to hear that you were well cared for and looked after during your stay with us. We have passed on your feedback to the teams and services that supported you. Thanks again, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Most of the maternity staff were lovely and really patience and kind, the neonatal staff were absolutely amazing, not a bad word to say about them. but I over heard a maternity nurse speaking badly of me (I was behind her, she didn’t realise) I had a nurse completely refuse to help me up out of bed to go to the toilet In the middle of the night (I had an emergency c-section) she just told me I should of taken my pain medication, that was the first I’d heard of pain medication. As I was rushed into my emergency c-section my partner had to stay behind and they “forgot” about him in the room after my c-section which I thought was exactly ridiculous and they also thought this was funny…not a laughing moment at all. Some staff were honestly rude and while I completely understand there understaffed and stressed as a young first time mum they didn’t exactly make my experience a good one, honestly now petrified of pregnancy if I’m honest, and I’ve also had many bad experiences with this hospital over my lifetime. While on the other hand I’m so extremely grateful they delivered my baby safely and we’re both well, I will be try to avoid this hospital if I ever fall pregnant again
Visited Maternity services on September 2023
Review titled James Paget University Hospital
Replied on 06 March 2024
Thank you so much for taking the time to share your feedback. I am so sorry to hear of your recent maternity experiences, which I have shared with the team involved in your care. Please could I encourage you to contact our Patient Advice and Liaison Services on Tel: 01493 453240 or via e-mail: pals@jpaget.nhs.uk so that we can better understand what happened on this occasion and provide you with any necessary support? Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Fantastic people
Rated 5 stars out of 5
by Roberta Rose - Posted on 21 August 2023
I would like to mention two ambulance drivers who went above and beyond in Yarmouth yesterday. They were very kind they were getting lunch in greggs and they kindly helped me and my family. Got to James Paggett hospital and was amazed at the efficiency and treatment I got. I had an X-ray which determined I had two breaks on my wrist. The guy who fixed me up was very kind too was very clear as to what we had to do next. From booking in to leaving I can’t tell you how although I’m in a lot of pain they were all brilliant. Thank you all so much
Visited Accident and emergency services on August 2023
Review titled James Paget University Hospital
Replied on 05 September 2023
Dear Roberta Thank you for posting your feedback, which I have shared with the teams involved in your care. I do hope that your wrist is beginning to feel better and that you make a swift recovery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Unbelievably excellent care
Rated 5 stars out of 5
by Tommy Bennett - Posted on 14 August 2023
This group of people are an absolute asset to the hospital, from the minute we walked in to the minute we left. there were complications which were explained well to both me and my partner, which eased both our minds, the kindness and care we both experienced was amazing, words can’t describe what I owe and how I feel about the delivery suite and maternity ward, they went above and beyond to look after my partner, when she experienced a bad bleed I have never seen so many people rush to the aid of another, it was truly inspiring, thank you to all of you, I hope you all have wonderful lives and get everything you want from it, your all wonderful, kind and amazing people, thank you will never be enough, but it will have to do, thank you so much
Visited Maternity services on August 2023
Review titled James Paget University Hospital
Replied on 15 August 2023
Dear Tommy Thank you for taking the time to share your kind feedback, which I have shared with the teams involved. It is lovely to hear that the care and support that you and your partner received was amazing, during what must have been a very worrying time. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Audiology Appointment 2pm 15/08/023
Rated 5 stars out of 5
by Hugh Evans - Posted on 18 August 2023
First class treatment I received at my appointment. The Audiologist displayed a very caring, friendly and polite manner. The treatment was fully explained and carried out efficiently. Having suffered from tinnitus for a number of years is gives patients confidence knowing they can get effective treatment from this debilitating condition when the need arises from a knowledgable Audiologist. Thank you.
Visited Audiology services (community) on August 2023
Review titled James Paget University Hospital
Replied on 25 August 2023
Dear Hugh Thank you for taking the time to share your lovely feedback related to our Audiology team and the treatment you received for your tinnitus condition, which I have shared with the staff involved. It is always lovely to hear from patients to gain their experiences of the care they receive. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled A&E and Xray Depts
Rated 5 stars out of 5
by Alan Evans-Brown - Posted on 21 August 2023
I came to A&E after my knee let go. I was met by a charming polite nurse who took my details and was ushered to the receptionist. These guys are under extreme pressure. The waiting room was chock-a-block. I was offered a wheelchair. There was a 3-4 hr wait. After about 30 mins I was seen by a doctor who made a few examinations. Part 1.. I was sent to Xray.. 45mins so far.. The lady there was so friendly and professional. Then back to A&E to wait for the prognosis.. Part 2... waited about 30 mins.. Part 3... I was called by a Doctor to be told I had a small fracture. She made a booking to the fracture clinic to confirm by MRI or Ultrasound...Part 4 Total time in and out 2hrs.. The waiting is not an issue.. These people deserve a medal and a pay rise. As we all know the NHS is under extreme pressure. So to all future patients. Be polite have patience be prepared to wait. They will fix you .. Keep up the great work you are All doing. A very very happy patient..
Visited Accident and emergency services on August 2023
Review titled James Paget University Hospital
Replied on 25 August 2023
Dear Alan Thank you for sharing your feedback related to your visit to our A&E and X Ray departments. I hope your knee is feeling a little more comfortable. I have shared your feedback with the teams involved who will be pleased that they had such a positive impact on your experience. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Pre operative assessment clinic
Rated 5 stars out of 5
by M.Alderman - Posted on 02 August 2023
All great very kind and helpful admin, nurses and doctors on the day, All went very smoothly, A little wait for last Xray to be done as dept very busy, but no real bother,
Visited Orthopaedics on August 2023
Review titled James Paget University Hospital
Replied on 09 August 2023
Thank you for taking the time to post your feedback regarding your experiences of care and for your understanding regarding the wait for your last x ray. I have shared your comments with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Excellent care
Rated 5 stars out of 5
by Diana Harrington - Posted on 24 August 2023
Had cataract op today. Couldn't believe how lovely all the staff were- tending, sensitively, to every need. The Doctor is well known, inspires great confidence and guided me throughout the whole proceedure. So grateful.
Visited Ophthalmology on August 2023
Review titled James Paget University Hospital
Replied on 25 August 2023
Dear Diana Thank you for taking the time to review the care that you recently received at our Trust, specific to your cataract surgery. I have shared your lovely feedback with the staff involved, who will be pleased that they had such a psoitive impact. I hope your recovery is going well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Good experience
Rated 4 stars out of 5
by Mr M Alderman - Posted on 26 July 2023
Male aged 71, Brought in to a&e after a fall at home due to osteoarthritis of my left Hip, awaiting date for my hip replacement operation, all told i have been dealt with with speed/care and professionalism, X-ray done fast, and only admitted due to, an issue they needed to look into further not related to fall,moved to a ward at 11pm good nights sleep, Nurses and doctors very kind and caring, moved to short stay ward next day, this was Ok apart from next night, as air mattress on bed was not comfortable, which made me refuse to sleep in it, sorted by nurse on duty, so manage to get some sleep, catering basic but fine, drinks ie coffee/tea during stay again fine. only delay was with ct scan ordered by doctor which delayed my discharge till the next day still awaiting scan, I ask doctor to do ct scan on a outpatient basis as this was delaying my discharge Doctor agreed, discharged then went ahead, this was very fast and professional discharged withing a couple of hours, Had ct scan within a week as out patient, no results yet, finally got date for my hip replacement operation on14th August 2023, so hopefully no more falls for me due to hip, All i pray for now is no delays due to strikes, praying i will be pain free after my Operation after constant pain 24/7 for the last 15 months, Total review score 8/10 for jph with no major issues
Visited Accident and emergency services on July 2023
Review titled James Paget University Hospital
Replied on 27 July 2023
Dear Mr Alderman Thank you for posting your feedback regarding your recent experiences of receiving care at the James Paget Hospital, which I have shared with the teams involved. I am pleased to learn that overall your care has been positive and that you have received a date for your hip replacement surgery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Just a fantastic service.
Rated 5 stars out of 5
by Ian Hoskin - Posted on 05 July 2023
Admitted for hernia surgery. From check in to discharge the staff of the Day Care center were professional, easy going and so accommodating. I had a great experience for the few hours I was there. We must make sure we do all we can to protect the NHS. Thanks guys.
Visited Urology on July 2023
Review titled James Paget University Hospital
Replied on 27 July 2023
Dear Ian Thank you for sharing your positive experiences of receiving care at our Trust, which I have shared with the staff involved. I do hope that you are recovering well following your hernia surgery. With best wishes Amanda Hood, Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust