James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Randhir - Posted on 13 October 2024
Had a flare out of gout and excruciating pain which was unbearable I attended the emergency department at night and from the receptionist to the triage centre and finally with the doctor Great service with lots is care and compassion We are very lucky to have our jph God bless the staff I managed to sleep after 2 days of agony
Visited Accident and emergency services on October 2024
Review titled James Paget University Hospital
Replied on 14 October 2024
Dear Randhir Thank you for taking the time to post your lovely feedback, which I have shared with the teams involved. I am so pleased to hear that your experiences were positive and that the compassionate care delivered resulted in your symptoms significantly easing. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Kind caring empathetic service
Rated 5 stars out of 5
by S Coomer - Posted on 25 October 2024
I had cause to visit the James page accident and emergency unit after injuring my eye,after a relatively short wait I was seen by one of the medical team who quickly and efficiently did what was needed to identify and remedy the problem The lady who saw me was both kind,understanding and compassionate and very friendly putting me at ease and talking me through the issue and the treatment needed reasuring me and explaining everything in an easy to understand way I cannot thank her for her manner and professionalism enough throughout my whole time in the A & E department
Visited Accident and emergency services on October 2024
Review titled James Paget University Hospital
Replied on 28 October 2024
Dear S Coomer Thank you for taking the time to share feedback on your experiences of attending our Emergency Department. I am so pleased to learn that the care you received was kind, understanding and compassionate. Please be assured that I have shared your comments with the staff involved, who will be pleased they had such a positive impact. I do hope that your eye is feeling much better. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Superb care
Rated 5 stars out of 5
by Keith Colborn - Posted on 04 October 2024
From the moment I arrived at A&E I was seen quickly in triage and immediatly called into see the team. They actioned my transfer to the stroke ward immediate. Once on the ward they diagnosed and treated me and gave me complete confidence. The care has been second to none, every member of the team has done a great job and everyone I encountered on the ward was cheerful, kind and immensely hard working. I've discovered a new respect for all those who work at the hospital and especially those who treated me. Many thanks to everyone and I hope you never need put up with me again, cheers!
Visited Stroke on October 2024
Review titled James Paget University Hospital
Replied on 07 October 2024
Dear Mr Colborn, Many thanks for your feedback, which has been passed on to teams in A&E and the Stroke Ward. You are always welcome back for whatever you care needs are in the future! Best regards, Oliver Cruickshank Head of Communications and Engagement
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Review titled NHS at its finest
Rated 5 stars out of 5
by Chris B - Posted on 10 October 2024
Referred by an optician my partner was worried about something serious. So amazed to get a call within a couple of days and straight in for a very comprehensive check. All was found to be ok but the doctor wanted further checks in another department and immediately arranged this for the following day. Fantastic service from friendly caring staff. Thank you
Visited Ophthalmology on October 2024
Review titled James Paget University Hospital
Replied on 14 October 2024
Dear Chris B Many thanks for sharing your feedback regarding your recent experiences of care. I am so pleased to hear that all was ok. Please be reassured that I have shared your comments with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Impossible to get through to departments on the phone
Rated 2 stars out of 5
by C Davies - Posted on 08 August 2024
I phoned the switchboard multiple times to inquire about a very unwell friend...They have now set up their switchboard telephone system so it rings for 1 minute then if unanswered it cuts off...If you are lucky enough to get through the switchboard and they put you through the ward phone is not answered and the switchboard ask you to ring back and the process starts all over again
Visited Don't know on August 2024
Review titled James Paget University Hospital
Replied on 12 August 2024
Dear C Davies, Thank you for your feedback on your experience, and I am very sorry to hear that you have not been able to contact hospital departments via our telephone and switchboard system. If you have a specific query regarding a person's current care at the hospital, or any further feedback, please contact PALS@jpaget.nhs.uk for further assistance. Thanks again, Oliver Cruickshank Head of Communications and Engagement
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
Went to A&E with a facial injury. Experienced nothing but the highest standards of care. Staff went above & beyond to help. Doctor stayed late to finish my treatment. Amazing.
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear patient, Thank you for providing feedback on your experience of care at our Emergency Department. This will be shared with the relevant teams at the hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Very good treatment
Rated 4 stars out of 5
by Anthony Rust - Posted on 05 July 2024
My wife was treated for chest pain on an evening when A&E was very busy. Triage was quick and although we were in the Department many hours, we accepted treatment was based on medical need and not the time of arrival. A return to the Ambulatory Unit was required the next day for a CT Scan. Throughout the experience, all Staff were very courteous, compassionate and professional. The Staff Nurse and Doctor explained in layman's language the reasons for particular procedures and the consequences of their results, both good and bad. Though my wife still experiences some pain, her anxieties were lessened by the Doctor explaining their were no major clinical problems and explained the probable cause was muscular trauma resulting from a recent fall. The Doctor also stressed we were to return to the Unit if there was no improvement. We are very thankful for the care given by the Ambulatory Unit in particular and request they are made aware of this.
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Rust, Thank you for your feedback on you and your wife's experience at our Emergency Department and Ambulatory Unit. I am glad you had a positive experience of care, and this will be shared with the relevant teams at our hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Great hospital
Rated 5 stars out of 5
by James Coggles - Posted on 21 July 2024
My experience at this hospital was amazing the staff were wonderful so kind and thoughtful in every department from Doctors to cleaners they deserve an award
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Coggles, Many thanks for your feedback on your overall experience of our hospital, which we will share with staff at our next all-hospital briefing. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Inefficient and disinterested
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
I was initially referred as a matter of urgency to Ophthalmology, whose care and focus I absolutely cannot fault - I was having systemic visual issues which are considered, by every source, a medical emergency. Unfortunately, the consultant in Ophthalmology not unreasonably wanted to try and establish why these issues were occurring, since all of their tests for usual causes were normal. This resulted in a referral to the 'ambulatory' "wait here and basically be forgotten for several hours" department. 6hrs later, following a single scan, I had a 5min 'consultation' with a doctor, which was basically "the scan doesn't show anything beyond what Ophthalmology already told us. They want you to have a lumbar puncture, but we don't do that here", and then a soliloquy about how lumbar punctures "aren't a simple procedure" (I wasn't under the impression they were...) Essentially, I'm just going to be left to lose what's left of my sight, because the 'why' of what's happening isn't known. I've already lost two jobs because of the impact of sight loss, and following this appointment, I don't intend to bother following up on any further "urgent referrals", or suggestion that any symptoms are "a medical emergency" - since, as soon as you leave the relevant specialist department, this hospital doesn't consider anything 'urgent'. On a practical note - there needs to be a more affordable option for non-admitted patients to get food than the m&s concession, and if people are going to be expected to wait for hours at a time, then more comfortable seating needs to be provided - if it's "unhealthy" for people to sit for several hours in an office job, why is it suddenly okay when you're waiting in a hospital?
Visited Don't know on June 2024
Review titled James Paget University Hospital
Replied on 12 June 2024
Dear Patient Thank you for taking the time to provide feedback regarding your recent experiences of using our Ophthalmology and Ambulatory Services, which I have shared with the teams involved. I am so sorry to learn that your experience in Ambulatory was not as positive as you would have liked. We would like the opportunity to discuss your experience in more detail with you so that we can understand better what happened on this occasion and obtain some more information from you. I am pleased to learn, however, that you have had positive experiences of care within Ophthalmology. Please do contact our Patient Advice and Liaison Team on Tel: 01493 453240 / 01493 453549 or via Email: pals@jpaget.nhs.uk who will be happy to support you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Fantastic a and e and ambulatory care team
Rated 5 stars out of 5
by Alexandra - Posted on 06 August 2024
I was sent to a and e end of June by doctor as blood test results showed high glucose levels . Everyone in A and e was so friendly ,from receptionist,triage nurse ,all the other nurses and doctors.They all treated me with so much respect and always addressed me intoducing themselves putting me at ease. The hospital was also so clean.After mores test I got diagnosed as having diabetes and they arranged for me to have an injection that night and return to ambulatory ward the next day to have another injection to keep me going over the weekend.Thank you to everyone who treated me that weekend you all work so hard and were kind and respectful. Thank you
Visited Accident and emergency services on June 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Alexandra, Thank you for taking time to provide feedback on the care provided by our Emergency Department and Ambulatory Care teams. I am glad to hear that staff were kind and respectful during the care the provided to you - this feedback will be shared with the relevant teams. Many thanks, Oliver Cruickshank Head of Communications and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust