Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring & Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
Last Saturday my wife and I attended Stour ward for my wife to get a blood transfusion. From the moment we entered the ward all the staff were extremely helpful, kind and professional, it made the eight hours pass quickly and easily. This was one of the best experiences we have had to date. The ward was spotlessly clean and tidy and the food was good. So far to date although we have had limited treatment in Ipswich hospital we have been very pleased with every aspect.
Visited Gynaecology on December 2023
Review titled Ipswich Hospital
Replied on 13 December 2023
Thank you for leaving your kind words which I have forwarded onto the team on Stour ward. It is great to hear how their actions had such a positive impact on both of you. Many thanks
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Review titled Answer the phone!
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
I have been trying to get through to the x-ray department for three days now by phone. After waiting months for an appointment, it is at the same time as an appointment in another department - this Saturday. I can't attend but someone else could take up the appointment and I need to reschedule - you can bet that if I don't get through to x-ray I will be down as a 'no show'. I have even tried going through main reception who told me they are having 'staff issues' - what a shambles, leading to lost appointments and an appalling patient experience.
Visited Imaging services on November 2023
Review titled Ipswich Hospital
Replied on 06 December 2023
I am sorry that you have not been able to get through on the phone to the cancel your x-ray appointment due to another conflicting appointment in another department, and for the unnecessary stress and inconvenience that this has caused you. I have passed your comments on to the Matron for the area for their attention. We would like to know some more details to see if we can make any changes to the system, however for us to do this can you please give me a call on 01473 702101 at your convenience. Thank you. Steve Bruce - Patient Experience Team
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Review titled Great staff at the endoscopy unit
Rated 5 stars out of 5
by maria kemp - Posted on 03 November 2023
I want to say that the staff in the endoscopy dept are exceptionally good. I had a fainting episode whilst there which was scary and embarrassing, the doctors and nurses looked after me extremely well and made me feel like a person not just a number. They were concerned for me and made me less embarrassed and not so worried. They were all very caring and were genuinely lovely people. All very professional and good at there jobs
Visited Gastrointestinal and Liver services on November 2023
Review titled Ipswich Hospital
Replied on 03 November 2023
Thank you for taking the time to leave your kind words which I have passed onto the Matron for the area to share with the wider team. It is always great to hear when the actions of staff have such a positive impact to a patients overall care and experience. Many thanks
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Review titled First time in hospital.
Rated 5 stars out of 5
by Stephen Clark - Posted on 30 November 2023
I was sent to the surgical assessment unit by my Doctors' surgery Practice Nurse. I had a dangerously distended abdomen which needed urgent attention. I was seen to in what l believe was a reasonable time with great care and understanding before l was moved to a surgical ward (Stowupland) as an in-patient for some tests and procedures over several days. It was decided that l should really be in the Gastronomy (Stradbroke) ward which took a few more days through a shortage of beds l believe. This period was the most frustrating as l was left in a kind of "limbo" without much information as to my future treatment. After l was eventually transferred things moved at a good pace. Procedures were done, every day an attentive doctor and/or a consultant or specialist came to see me to spend time to explain each step and plan for my treatment. I was dealt with by several departments. CT scans, colonoscopy, radiology and imaging. All of the staff and professionals involved with me treated me with great sympathy, understanding and respect at all times. It was my very first time in any hospital and l was truly impressed by the care and attention l saw, not only for me but for all of my fellow patients...yes even the grumpy ones! Thanks to all who knew of me during the four-and-a-half weeks l was there, and thanks for your help during a most difficult time. I think l made a few people cheerful as they did me. My problem isn't solved yet but fingers crossed.
Visited Don't know on October 2023
Review titled Ipswich Hospital
Replied on 08 December 2023
Thank you for taking the time to leave us your feedback. I have shared your comments with the Matron for Gastro to share with her wider team. It is great to see how so many departments linked up for your treatment and diagnosis, and helpfully this will go towards solving your problem. I am sorry that for part of your stay you were not aware of what has due to happen and we are always looking at ways to improve communication with patients. If you would like to discuss this further please give me a call at your convenience on 01473 702101. Many thanks - Steve Bruce Patient Experience Team
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Review titled Please review access to new Fracture Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Before I start, please let me say that every person I have dealt with on my recent trips to Ipswich Hospital has been caring and professional if obviously overworked however I arraived at your new fracture clinic with a broken ankle and a frame. To begin with, the drop off, pick up area feels about a mile from the door when you have restricted mobility There are few ways of gaining support, initially some fencing and then three benches before what appears to be an acres of wide open space before you get to the door Once you get in the door, there's the log in machine - again with no visible way of being supported whilst entering endless questions It's a nightmare
Visited Don't know on October 2023
Review titled Ipswich Hospital
Replied on 03 November 2023
Thank you for taking the time to leave your feedback on the new layout for dropping patients off at Ipswich Hospital Fracture Clinic. I have spoken to the Matron who has expressed her apologies for any inconvenience that the building work has caused. Once the works have finished the Fracture clinic will be moving to a more accessible area, unfortunately for the short term we have had to put drop of areas where it is safe for patients and public. Again I am sorry for the inconvenience that this has caused and hopefully this will be a short term solution. The Matron has said that they will review the entrance to clinic and if possible provide chairs for patients next to the log in machines and see how they can support patients once in the department. Many thanks
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Review titled Abysmal Hospital. If not Dangerous!
Rated 1 star out of 5
by Chris Skywalker - Posted on 16 October 2023
I have been awaiting urgent Heart Surgery for 7 months. 2 of these months is due to Ipswich Cardiology not sending the necessary documents to Papworth as requested by Papworth and local GP 3 times each. Even now after using every single number in Ipswich Cardiology I get no answer or responses to my messages. It seems like they've shut down the Cardiology department. All 18 numbers I've used is a deadline where all you can do is leave a voicemail. Please for the love of God send the documents to Papworth Hospital ASAP. It isn't difficult! Papworth Hospital and my GP cannot get hold of anyone in Cardiology, by letter or calling. Ipswich Hospital seem inept at completing simple tasks and putting my life at an unnecessary risk. This is a dangerous game to play. Day by day I'm getting worse. Without the images and documents my urgent surgery cannot go ahead. Do not go to this hospital for anything other than a bruise. If you need specialist care at another hospital, they will not provide them with the information necessary. Avoid this Hospital if at all possible! I've experienced better coordination in Hospitals in Africa. Shocking.
Visited Cardiology on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you telling us about your recent problems with Cardiology at Ipswich Hospital and I am sorry for unnecessary stress and anxiety that this may have caused. I would like to look into this further but require some more in formation. Could you give me a call at your convenience so I can gather this. Many thanks Steve Bruce Patient Experience Team 01473 702101
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Review titled outstanding patient care
Rated 5 stars out of 5
by Raymond Squirrell - Posted on 07 November 2023
This was my third visit to the urology ultrasound outpatients clinic this year and each time I came away with nothing but praise for all the staff who looked after me. I was shown nothing but courtesy, kindness and respect from everyone involved. During the course of the procedures I was always informed what was happening and had time to ask my questions at the end of the consultation,never feeling rushed.
Visited Urology on October 2023
Review titled Ipswich Hospital
Replied on 09 November 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Urology team who will be thrilled to see how they had such a positive impact on your overall care and treatment. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Lovely people
Rated 5 stars out of 5
by Raffe Fulcher - Posted on 26 October 2023
Just to say that the Dermatology dept and the endoscopy unit people were all brilliant and would love to say a big thank you to them all.
Visited Urology on October 2023
Review titled Ipswich Hospital
Replied on 30 October 2023
Thank you for taking the time to leave our kind words which I will pass onto both the Endoscopy and and Dermatology teams for their attention. Many thanks
Provided by Care opinion
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Review titled Orwell and Deben Wards
Rated 5 stars out of 5
by Kylie Land - Posted on 11 October 2023
I went onto Orwell Ward to be induced on 3rd October and had our gorgeous baby girl on Deben on 4th October. We just wanted to express our thanks and gratitude to the staff, Midwives and Dr's who helped bring her into this world, especially the midwife and student midwife who were with us in Birthing Suite 4 all day on the Wednesday, who also gave up their second break to stay with us until she was born! The Dr's who helped deliver our daughter were also amazing! We just wanted to let all the team who assisted with the birth know that we are extremely grateful and would highly recommend Ipswich Hospital! The pre and after care on the Orwell Ward was also amazing! Please pass this onto the team and I hope the midwives and Dr's who assisted with the birth will be made aware!! Thank you!!
Visited Maternity services on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your kind words regarding your recent experience on Orwell and Deben wards which I have passed on to the wards to be shared with the wider teams. I hope you are all settling in at home. Many thanks
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Review titled Learn to listen, don't assume
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
An interaction with a so-called specialist deeply unsatisfactory. Would not listen, instead asked a set of repetitive questions, most irrelevant to the situation at hand and then ignored the answers and asked the same questions again. I feel fobbed off, I do not feel I have been heard, I have not been made to feel reassured or even as if there is any care for my problem at all, and I am extremely angry that this type of practice is allowed. I support the NHS 100%, I wish it would support me 100% in return. And i waited months for an appointment. Total let down.
Visited Dermatology on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your feedback regarding your experience at Ipswich Hospital and I am sorry that it was not as expected. We would like to look into this further but need some more information to do. Could you please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team
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Information supplied by East Suffolk and North Essex NHS Foundation Trust