Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First Class, Caring Service Again
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 11 May 2023
I had a CT scan on 11 May. On arriving at the hospital, I was struggling to find the CT unit & a passing medical secretary volunteered to escort me through the hospital to the CT unit. She went, ‘beyond the call of duty’ which made me fell more relaxed. Once in the CT unit I was looked after by 3 nurses & from the moment I arrived I was treated in a dignified, respectful way by friendly, informative, kind staff. This is my second visit to Ipswich hospital in the last few weeks & both experiences were similar. Thank you.
Visited Imaging services on May 2023
Review titled Ipswich Hospital
Replied on 24 May 2023
Many thanks for taking the time to leave your kind comments, I have passed these onto the Matron for CT to share with his wider team. It is great to hear that your previous visits have been just as good. Thank you
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Review titled Brilliant Sonographer
Rated 5 stars out of 5
by Rosheen - Posted on 08 April 2023
I had a Saturday afternoon appointment (8/4/23) and my experience was brilliant. I was seen quicker and everything during my scan was explained to me. He checked repeatedly that I was okay throughout and was absolutely wonderful. He’s an absolute credit to your team!
Visited Obstetrics And Gynaecology on April 2023
Review titled Ipswich Hospital
Replied on 17 April 2023
Thank you for taking the time to leave your kind words regarding your recent scan. I have passed your comments onto the Sonography team who will be pleased to see how their actions had such a positive impact on your overall experience. Many thanks
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Review titled First Class, Caring Service
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 24 April 2023
I was given a colonoscopy on a Sunday. I was treated with dignity, respect, kindness & professionalism at all times and everyone took the trouble to put me at my ease. Whilst I won’t be queuing for another one, I will always be grateful for the way I was looked after.
Visited Gastrointestinal and Liver services on April 2023
Review titled Ipswich Hospital
Replied on 27 April 2023
Many thanks for taking the time to leave your kind words, I have passed these onto the Matron for the area to share with the wider colonoscopy team for their attention. Thank you and kind regards
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Review titled Nurses are exceptionally kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2023
Saturday afternoon, I contacted 111 service due to new symptoms in ongoing condition. I was advised to attend A &E within 2 hours. I arrived by taxi feeling very scared and anxious. Greeted at door by experienced nurse who directed me to right section. Busy waiting area, nearly all chairs full. Seen and triaged after only 45 mins, taken into side room for more extensive tests. Nurse was exceptionally kind and reassured me and two other elderly patients. He kept me fully updated, even took time to get me tea and hot toast. After all tests were reviewed by Dr I was thankfully allowed home. Doctor gave me full explanation, advice and referral back to GP for follow up at next appt. Was back home less than 4 hours after leaving.
Visited Accident and emergency services on April 2023
Review titled Ipswich Hospital
Replied on 04 May 2023
Thank you for taking the time to leave your kind words regarding your recent visit to A&E at Ipswich Hospital. I have forwarded your comments onto the Matron for the area to share with the wider team and I know they will be pleased to see how their actions made such a difference. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Great staff, great experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
Today I went into the gynecology unit for a scan for termination of pregnancy. The nurses were all kind and non judgmental towards me and handled my situation with such care and respect. I hardly had to wait at all to be seen by the doctor after my scan to discuss things further and a special thank you to her for being so kind and thoughtful of my anxiety! Would highly recommend to any women struggling with anything pregnancy related or not these professionals will make you feel very comfortable and safe!
Visited Gynaecology on April 2023
Review titled Ipswich Hospital
Replied on 04 May 2023
Thank you for taking the time to leave your comments at this time. I have forwarded your kind words onto the team concerned with your care for their attention. They will be pleased to see how their actions had such a positive impact on your overall care and experience, helping to reduce your anxiety and making you feel comfortable and safe. Many thanks
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2023
My husband has been in Waveney Ward for over a week and there has been a failure of communication as to his treatment, rehabilitation and forward treatment - very worry as his wife
Visited Rehabilitation on March 2023
Review titled Ipswich Hospital
Replied on 24 March 2023
I am sorry that on this occasion the communication around your husbands care and ongoing treatment has not been as expected, and for any unnecessary inconvenience and stress that this may have caused. I have passed your comments onto the Matron for the area so they are aware of the impact that poor communication can have on patients and their loved ones. If you would like to discuss this any further please give me a call at your convenience Steve Bruce – Patient Experience Team 01473 702101
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Review titled The Raedwald Day Surgery Unit
Rated 5 stars out of 5
by George Lindsay-Allen - Posted on 13 March 2023
I attended this Unit for a Hernia operation on sunday 12/3/23 my experience from entering the Unit, from the nurse on reception to the nurses and doctors was excellent. With care and all explanations for the procedure i could not fault any of the staff. Well done.
Visited General Surgery on March 2023
Ipswich Hospital has not yet replied.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Alan Rutter - Posted on 25 May 2023
Every aspect of my treatment from original consultation to outpatients clinics has been of the highest standard. Amazing people to very nice food during my stay. Thank you Ipswich for everything
Visited Orthopaedics on March 2023
Review titled Ipswich Hospital
Replied on 01 June 2023
Thank you for taking the time to leave your feedback regarding your recent care and treatment at Ipswich Hospital. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Efficient and caring
Rated 5 stars out of 5
by Caroline M - Posted on 25 March 2023
I had an appointment to have a mole seen to. The dermatologist and her assistant were very caring, efficiënt and had the immediate support of one of the senior members of the team to check my mole. I felt very much at ease that they treated me well and have the right plan going forward. Also it was very calming to have the aquarium displayed in the waiting room on the screen. Thank you. I wish they have this in other departments too.
Visited Dermatology on March 2023
Review titled Ipswich Hospital
Replied on 29 March 2023
Thank you for leaving your kind words regarding your recent dermatology procedure at Ipswich Hospital, I have forwarded your kind words on to the team and I know they will be pleased to see how they had such a positive impact on your overall care and treatment. Many thanks
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Review titled Awfull experience
Rated 2 stars out of 5
by Angela Fox - Posted on 26 March 2023
Cant really go into details except I had minor arm surgery and was supposed to stay overnight, I ended up staying in 2 different wards for a total of 11 days due to various complications but nothing to do with my arm surgery which went well! Night staff on one ward were unhelpful, rude, they purposefully ignored me when I needed help and did nothing , I was terrified, but was too I’ll to do anything , I tried to leave on 2 occasions but wasn’t allowed! This stay was the worst stay I have ever experienced in Any hospital and I have been in many over the years i am still traumatised by some events after being home 12 days!
Visited Orthopaedics on March 2023
Review titled Ipswich Hospital
Replied on 29 March 2023
Thank you for taking the time to leave your feedback and I am sorry for any inconvenience or undue stress that this may have caused. I have passed your comment onto the Matron for the area for her attention. If you would like us to look into his further please contact our Patient Advise and Liaison Service (PALS) on 01473 704781 or email PALS@esneft.nhs.uk. Many thanks
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Information supplied by East Suffolk and North Essex NHS Foundation Trust