Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Hattie Mumby - Posted on 02 September 2024
I’d like to thank all the staff on the Bergholt ward for looking after our little girl so well today. From the moment we arrived, the care we received was very thorough and quick. All staff made us feel heard and like we were in safe hands. We are so grateful and while the department was busy we didn’t feel we had to wait long for anything and you could see that the team worked really well together. Thank you all so much.
Visited Children's & Adolescent Services on September 2024
Ipswich Hospital has not yet replied.
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Review titled Brilliant Urgent Emergency Care Unit
Rated 5 stars out of 5
by Sara - Posted on 29 August 2024
Thank you so much for your quick and efficient help yesterday with my knee. From the triage, the Emergency Care receptionist, doctor and Radiologist, all were super friendly and I was seen really quickly. Yes I was lucky that it wasn’t too busy yesterday but my experience was super.
Visited Accident and emergency services on August 2024
Ipswich Hospital has not yet replied.
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Review titled A long wait but kind staff
Rated 4 stars out of 5
by Anonymous - Posted on 29 August 2024
I was brought into by Ambulance at 11:30pm with chest pain and I had a quick ecg and bloods. I was placed in the waiting room with a very long wait time of over 8 hours. After 3 hours I unfortunately collapsed and had a seizure and the staff were kind giving me oxygen as my Sats dropped to 86% and they helped me onto a trolley and told the Dr. Unfortunately I was then left for many hours in a cubicle, after 3 hours I was turfed out of the trolley and put in a chair in a waiting space and left to sit again for many more hours. When I saw the Dr at 8am she was lovely and the day staff were also kind when I had 2 more collapses with a blood pressure of 80/30. There were no beds or ward space so I was put in a corridor on a trolley for many more hours. By this time though I felt better anyway and was discharged from the corridor by a consultant. The care was good, I was offered food and hot and cold drinks, I was treated well when I was in a acute emergency situation the only negative was the very long wait and 1 not so friendly nurse (agency). Thank you for looking after me
Visited Accident and emergency services on August 2024
Ipswich Hospital has not yet replied.
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Review titled Amazing staff.
Rated 5 stars out of 5
by Enya - Posted on 06 August 2024
The staff at A+E at Ipswich Hospital were amazing. Seen, treated and discharged within 90 minutes, all taken very seriously and listened to. Constant reassurance throughout the treatment, lots of advice given and a smile from every staff member. This hospital is absolutely brilliant.
Visited Accident and emergency services on August 2024
Ipswich Hospital has not yet replied.
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Review titled Racism
Rated 2 stars out of 5
by Anonymous - Posted on 27 August 2024
The consultants and nursing staff behind the scenes were excellent. One of the staff in the waiting room was very sharp, unkind and bossy, on two occasions towards a particular patient. I felt this may well be related to her ethnicity since she really seemed undeserving of such treatment. One of the top rated reviews on Google for ipswich A+E is the one reading "racist staff" so perhaps I am not the only person to share this view. When I tried to speak about this to PALS I was told I could only offer feedback "on my own experiences". This does not appear to be a trust "committing to allyship" as you claim on your Equality and Diversity webpage.
Visited Accident and emergency services on August 2024
Ipswich Hospital has not yet replied.
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Review titled A New Experience
Rated 5 stars out of 5
by John Lindley - Posted on 05 August 2024
I found my visit and treatment in both Raedwald and Lavenham wards to be first rate; everything was explained in layman's terms and any questions were answered. I found the personnel, from the Surgeons to the dinner ladies, to be caring, friendly, considerate and reassuring. It was my first overnight stay in hospital and I was treated as though I was the only one there (at one point, I was) but that aside, there was a genuine feeling that people cared about me and that I mattered; when one is in uncharted territory, as I was, that was a good feeling. My sincere appreciation goes out to all concerned with my treatment; I feel I was in the best hands and in some of the most genial company that I've experienced. Many thanks indeed for making my stay (though not always comfortable) as pleasant an experience as I could expect given the circumstances. John Lindley
Visited Urology on August 2024
Ipswich Hospital has not yet replied.
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Review titled Excellent.
Rated 5 stars out of 5
by Ronnie Bulgin - Posted on 24 July 2024
The doctor I saw at1540 on 12/07/24 was exceptionally good. She was very knowledgeable, calm, unhurried and inspired great confidence. Could not have been better.
Visited Dermatology on July 2024
Ipswich Hospital has not yet replied.
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Review titled Be prepared for a long wait
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2024
Attended the Eye Clinic today with my husband for a post op check up. He was called by a nurse for an eye test fairly quickly, then waited and waited. After well over an hour he called me to come into the back area of the clinic to wait there. Long story short we arrived at 10.10 am and left at 1.30 pm. Wouldn't be so bad if someone kept you in the loop - we understand there may be emergencies to be dealt with but there were at least 4 patients waiting with us who had appointments around 10 am and were still sitting there over 2 hours later. Sadly you have no choice but to sit it out. Hopefully we won't have to return.
Visited Ophthalmology on July 2024
Ipswich Hospital has not yet replied.
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Review titled NHS at its best
Rated 5 stars out of 5
by Julie - Posted on 15 July 2024
Not too busy when I arrived at A&E After triage I was sent to UTC, assessed, x-rayed to rule out a fracture and referred to physio, then given advice and an exercise leaflet all within an hour and a half. All staff from receptionist to doctor and radiologist were very professional and had a caring and friendly manner. A big thank you! What would we do without the NHS?
Visited Accident and emergency services on July 2024
Ipswich Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Charley - Posted on 26 July 2024
I came to Ipswich Hospital to give birth on Sunday evening as Colchester was closed, I was very nervous as I had never been there before and didn't know any of the staff etc. I would just like to say a massive thank you to who looked after me whilst I was in the maternity ward, my labour was quick and efficient and I was in and out of the hospital within 14 hours which I think is such good time. I was treated so well and there was always someone on hand and near if I needed anything which was so reassuring. Overall such a great time which made my birth easier I believe. Thank you all again for your fantastic work!!
Visited Maternity services on July 2024
Ipswich Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust