Huddersfield Royal Infirmary
Acre Street, Huddersfield, West Yorkshire, HD3 3EAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cafe
Rated 1 star out of 5
by Pat Nimmo - Posted on 24 June 2023
I attended for an Xray on Monday 19th June. Afterwards I went with my Husband to the Cafe for a snack and a cup of tea. No teacups are now available and tea was serve in a disposable coffee mug. The Ham and Cheese toasted sandwiches were sloppy and tasteless, and thus vastly overpriced.
Visited Don't know on June 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Had two amazing mental health folk today.
Rated 4 stars out of 5
by Sam Taylor - Posted on 27 May 2023
I am restarting my Sertraline subscription, and I was overwhelmed by the anxiety. I had no idea how to handle it, I was just pacing up and down the flat for days! I thought it might've been something I did wrong. I went to the A&E once and while the mental health nurse was pleasant, it didn't change anything about how I was feeling. I had these two amazing nurses who pulled me aside and told me exactly what I needed to hear. They were direct and honest, but in a compassionate way and one that I needed. Since coming home I've been putting into practice the skills they said I should, and already there's been such an improvement! I'm not cured, but I can ride out the anxiety a lot better now. I didn't catch their names because I was so hysterical, but thank you both so much. I'm sure I'll have worse days again, but I feel more confident than I can handle them.
Visited Accident and emergency services on May 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Phil Hack - Posted on 27 May 2023
Attended A&E with a badly damaged ankle. It appeared quite busy however I received an exceptional level of service and was x-rayed and out within 2 hours. Well done Huddersfield.
Visited Accident and emergency services on May 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Accidents and Unpleasantries
Rated 1 star out of 5
by Ryan - Posted on 18 April 2023
Whilst in a visit at the paediatric A&E, with a child struggling with their mental health, the conversations heard from the staff in another room were full of swearing, slating other staff members including mentioning methods of harming others (obviously as a joke or a way of venting, but not appropriate for young people to hear). The doctor at the time was highly unprofessional slating 111 for advising us to attend ED for mental health, and basically told the child that they will ‘get over it’ and will be fine because they had gotten through their traumatic past already. The care and respect and professionalism here is the worst I’ve seen across hospitals, and that’s coming from someone who has inspected local hospitals.
Visited Accident and emergency services on April 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled So much better!!!
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2023
Blood test at Acre Mill, Feb tests really difficult wait and unable to get test. Been today far better organised, excellent experience, really grateful, Thankyou !!
Visited Haematology on March 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Elizabeth Jessop - Posted on 10 February 2023
Attend A&E over 9th/10th Feb with my mother in law. The lovely staff made what was a very difficult situation from everyone's point of view as good as it could possibly be and exhibited great care, empathy and compassion. Thank you
Visited Accident and emergency services on February 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Kind, professional, effective care for my husband when a situation arose when he needed it. Thank you all.
Visited Accident and emergency services on February 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Great A&E and GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
The emergency department and it’s out of hours GP considered my needs well and acted instantly without any roadblocks, unlike the horrible desk people at the GPs who made it their life’s work to not let me see a doctor.
Visited Accident and emergency services on January 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Doctor with no compassion
by septemberep96 - Posted on 25 January 2023
On the advice of 111 and out of concern, I took a woman in her seventies into AE as her sudden onset back pain deteriorated rapidly. We were met by a senior doctor whose opening gambit was how they were unlikely to be able to help, they could not prescribe any pain relief and in all likelihood would be referring her back to her GP. They appeared to make massive assumptions because we had to take her in a wheelchair and when we asked if they would just see her trying to walk they refused! We were referred to frailty team who said no because prior to this event she was not frail. The doctor was heard saying in department to nursing staff that we were unhappy. We are till sat here with no plan. Nursing staff lovely and good advocates.
Visited January 2023
Provided by Care opinion
Huddersfield Royal Infirmary has not yet replied.
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Review titled Professional and kind
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Visited A&E with my 84 year old mother who had fallen down 10 steps. The staff were brilliant. Lovely with my mum, explained what they were doing and why. Offered tea and biscuits! In the time we were there she had Bloods/ECG/Doctors physical assessment/a talk with Frailty Team/CT scan plus fab portering service! Thank you for providing a top class service given despite all the constraints on the NHS.
Visited Accident and emergency services on January 2023
Huddersfield Royal Infirmary has not yet replied.
Information supplied by Calderdale and Huddersfield NHS Foundation Trust