Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Filthy toilets and corridors
Rated 3 stars out of 5
by Anonymous - Posted on 25 June 2023
Visited my mum over four days. Same rubbish on floor en route to ward the whole time. Corridors littered with amandoned trolleys making it look like a scene from the walking dead. The one public toilet i went into had wee all over floor, no toilet paper. Toilet brush covered in dried excrement. I am a retired nurse and was so shocked. However once on the ward the staff were lovely. Treated my mum with care and respect. Must be terrible for their moral to walk through corridors like that, not to mention the patients
Visited Don't know on June 2023
Review titled Heartlands Hospital
Replied on 26 June 2023
Dear relative Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have encountered such an unacceptable environment on multiple occasions. Can you contact us at patientexperience@uhb.nhs.uk with more details (exactly where you encountered the rubbish etc.) and we will speak to our facilities team about the matter. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Terrible treatment
Rated 1 star out of 5
by Peter Hodkinson - Posted on 21 April 2024
After attending A&E after slipping at home I injured my elbow. I was not dealt with for 9 hours during which I passed out in pain and eventually given morphine. Others had been there for 15 hours. The waiting area was dirty and crowded and with one doctor. The nurse who went get my medication took over a hour to come back? After being told throughout that I had a strain I insisted on an X-ray as I was being encouraged to go home. The X-ray showed a break I was treated.
Visited Accident and emergency services on June 2023
Review titled Heartlands Hospital
Replied on 29 April 2024
Dear Peter Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience in the Emergency Department was not a positive one - in particular the delays receiving treatment and you needing push for an x-ray to get a correct diagnosis and treatment. If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Top Class service during a tricky labour
Rated 5 stars out of 5
by Kristopher Ekins - Posted on 02 July 2023
My partners Labour started off very routinely, going in at 5cm. She progressed on to 7cm in a few hours and after another few hours only on to 8cm. Baby it turned out was face up and head tilted backwards. My partner was put on a drip to help ease the process along but baby didn't want to move around even after 4 hours! The midwives and doctors spoke us through our options, C section or forceps with the emergency c section if forceps unsuccessful. My partner was taken in to surgery and the forceps failed so Baby was born (very happily I might add) via emergency C section. I am so so so grateful to everybody involved in the process. The student midwives and midwives never left our side and were so incredible, reassuring, informative and just all around amazing. The anesthesiologists explained everything perfectly during the epidural and the were very reassuring too. The doctors came in periodically towards the end to assess and were very gentle and kind and spoke through everything in such away that neither of the options felt daunting. The surgeons and consultants were fantastic and efficient in theater and did such a brilliant job stitching my partner back up. During it all I still managed to cut the cord and we had cuddles with mom whilst they were finishing up. After care team was brilliant too and so was everybody up on the recovery ward. I honestly can't speak highly enough of every single person involved. Thank you.
Visited Maternity services on June 2023
Review titled Heartlands Hospital
Replied on 06 July 2023
Dear Kristopher Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service your partner received from all the staff in our maternity team and that you and your partner were treated with so much kindness and care during your time here, and that the Emergency C section went to plan. Your kind words have been forwarded to senior staff to share with the department. We'd be keen to capture more information about this as an example of best practice to share around the trust - if this is something you and/or your partner would be interested in please drop us a line at patientexperience@uhb.nhs.uk and we can make the necessary arrangements. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Longest night without treatment
by Awat - Posted on 11 May 2023
I had very strong abdominal pain which is worsening now, I called 111 they sent ambulance out and after few checks they took me to heartland hospital emergency department, one more ECG check and blood test then waited until 8.30 in the morning, then without seen a doctor or any explanation I was sent to next door they called gp- hospital. Dr had no clue and they just give some painkillers and send home, before I come home I went back to emergency department told I’m confused and my stomach pain increased. I demanded to see a doctor or at least explain to me what happened and why I have waited for now 12 hours, sorry you Re-register yourself and wait we can see you but don’t know when I told. I left hospital and went home, my chest and stomach pains had increase, but don’t what to do and where to go Extremely disappointed
Visited May 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Awat Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered so many issues and long waits. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Great service
Rated 5 stars out of 5
by Evelyn Rickhuss - Posted on 11 May 2023
I attended clinic 8 in a wheelchair for laser treatment It was very difficult for me to get into the correct position for the laser but the doctor and nurse were so kind, professional and patient I can’t thank them enough. I was able to have the laser treatment completed. Fantastic teamwork.
Visited Ophthalmology on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Evelyn Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent outpatient appointment and that staff were so kind, professional and patient. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled The top of your profession
by briann - Posted on 24 May 2023
I recently was admitted to Heartlands Hospital suffering from a heart attack, I would like to take the opportunity thank everyone who made my stay very comfortable where I had two operations to treat my condition, absolutely first class. The surgeons, nurses and all ancillary staff you all work so hard in pressurised situations, you are all top of your profession really can’t praise you enough well done . Kind Regards
Visited May 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Briann Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent admission following a heart attack and that you encountered staff who made you so comfortable and who were so first class. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled A Professional Health facility with Great skills.
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
My first experience ever was on 24/5/23 as I was scheduled for an appointment and from the entrance I was well welcomed by various teams of staff. My stay was really an amazing experience as though my first visit was like a regular visitor experience. All I can ever observe from the minute I stepped into the hour I left was just teamwork ad effective health care service with very limited amount of noise as this was the hallmark of the well-being and safety of the patient. I will recommend this trust over and over to anyone as truly an emergency unit but everyone was just fitted into their field of care. Secondly, I could nearly perceive any offensive smell as the whole scenario was like a living apartment even though a medical facility all kiddos to the Management staff and her Great team, keep up the great work ahead your are simply the best I have seen.
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are pleased to hear that your experiences have been so positive - and that you encountered teamwork, a quiet environment and that one that patient wellbeing and safety at it's heart. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Sandra Farrington - Posted on 12 May 2023
My husband Michael Farrington has been on ward 29 since Monday. The nurses and all the staff were absolutely fantastic. The patients are a bit difficult but the nursing staff nothing was too much trouble. He was I unit J and unitC. Staff were just so kind should be so proud of all your nurses an support staff. Thank you
Visited Dementia Services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Sandra Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service your husband Michael received on Ward 29 and that the staff were so kind despite facing challenges on teh ward. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I came in A&E for a shoulder injury. I have been waiting for over 5 hours. Still waiting. There are people who arrived 2 hours after me and were seen before me. Their situation was not critical. It is now midnight. I came straight after work. I haven't eaten. Staff is rude and don't care at all (clinic 9)
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 01 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the long wait and the staff attitudes you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Great Hospital, But Limited Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
I was admitted in Heartlands hopital for 12 days due to work accident, I had an ankle surgery, I was taken good of, just the availability of doctors is my concern, Doctors only visit you 3 times a week, I would recommend QE hospital Instead. Nurses are good and helpful over here, Food is not good.
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that were taken good care of but obviously also sorry to hear that you felt the availability of doctors was a concern and that you weren't happy with the food provided. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust