Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heartlands Hospital.
Reviews
-
Review titled Caring practice
Rated 5 stars out of 5
by Megan - Posted on 22 October 2023
I attended heartlands after suffering a fall and banging my head which resulted in short term amnesia. During that time i was seen quickly by a nurse, who made sure to explain what was going to happen next. The nurse who was at the front desk was comforting and professional about any queries i had and anything i needed she did it efficiently. The security guard who was on shift that night made sure everyone felt safe, even when it came to dealing with aggressive patients. He made sure we was also all safe outside and was easy to have conversation with which calmed my nerves. My doctor treated me with understanding and asked enough questions to get a thorough idea of what was happening, he gave me a canuala for the first time but i felt calm because he explained every step. They check on you when your in the waiting room and you never feel forgotten. Well done to the heartlands emergency staff.
Visited Accident and emergency services on October 2023
Review titled Heartlands Hospital
Replied on 23 October 2023
Dear Megan Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent care you received in the Emergency Department and that staff (in particular the security guard) were so helpful, understanding and professional. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Outstandingly Care
Rated 4 stars out of 5
by Pat jennings - Posted on 01 November 2023
My husband was admitted to A&E with a suspected stroke on Sat 29 October the care and attention he received was exellent by all staff nurses doctors and other staff on duty and was much appreciated thank you to all in what is a very busy department off the hospital glad to say they found that he had not had a stroke but he had Bells Palsy which has the same symptoms with face and eye drop which he is being treated for again thanks to you all
Visited Accident and emergency services on October 2023
Review titled Heartlands Hospital
Replied on 14 November 2023
Dear Pat Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service your husband received during his recent visit to A+E and that the doctors, nurses and other staff. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Thank you security guard and nurse in children’s A and E
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2023
I would like to extend my thanks to the security guard in the door at Heartland’s Hospital A and E on Saturday 7th October. I had taken my grandson in, who had suffered an injury. He accompanied me to the right department and opened all the doors on the way. He saw how distressed I was and kept me reassured things were going to be ok.
Visited Children's & Adolescent Services on October 2023
Review titled Heartlands Hospital
Replied on 23 October 2023
Dear Relative Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service you received at our Emergency Department and that you and your son were so well looked after by the security guard who first met you. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Very impressed - much better
Rated 5 stars out of 5
by Emma - Posted on 22 October 2023
Today I had to visit due to chest pains. I first went to A&E and was seen straight away. 2 lovely nurses did my ecg and were so welcoming. Then got sent to urgent care where I was seen really fast by a very nice doctor who was thorough in her examination. All staff were so friendly. I then got refferred to ward 19 day care. Could not have got a better service. Patient care was priority. Felt listened to. There was a trolly with refreshments which when unwell and sitting waiting for results was very needed. Especially as I am type 1 diabetic! All staff were outstanding and couldn't do enough for me. I felt like I was checked over and looked after very well. Was very impressed throughout my whole process. I feel this system works so much better and you are not kept waiting around in busy dirty waiting areas. All staff were professional and felt like they actually cared. Faultless and want to say a big thank you.
Visited Accident and emergency services on October 2023
Review titled Heartlands Hospital
Replied on 23 October 2023
Dear Emma Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received in the Emergency Department and Ward 19, and that staff were so helpful and focused on patient care. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Endoscopy unit
Rated 5 stars out of 5
by Adrian flynn - Posted on 31 October 2023
I had to attend the endoscopy unit to have a stent fitted yesterday, from the moment I arrived I was treated with so much care from everyone I met on this unit and the empathy and professionalism that was shown by ever single person I met was a complete credit to the NHS
Visited Don't know on October 2023
Review titled Heartlands Hospital
Replied on 08 November 2023
Dear Adrian Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your recent endoscopy, that you were shown so much empathy and treated with such professionalism by the staff you encountered. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Furthermore we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled MRI scan
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
3 weeks ago I went to Heartlands for the first time for an MRI scan at the new treatment centre. I was very impressed, I went in on time, the staff were all lovely and explained everything to me clearly. The centre is very new and spotlessly clean. Having heard negative comments re Heartlands I wasn't sure what to expect but it was excellent. I'm still waiting for the results, which hopefully I will get soon and just wanted to say thank you to the kind and friendly staff.
Visited Don't know on October 2023
Review titled Heartlands Hospital
Replied on 08 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service you received at your recent scan at the Heartlands Treatment Centre and that the staff were all so lovely and explained everything so clearly. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Information request
Rated 2 stars out of 5
by Jill - Posted on 23 September 2023
I had attended the A&E on the evening of 19/09/2023. As soon as I’ve arrived at the department I was informed that a ECG was carried. I even had the ‘sticker’ all over my body. I was told I did not have any symptoms of a heart attack and they proceeded to move me to the waiting area. I was then proceeded to pre-assessment nurse who informed me (after looking at the computer systems) that an ECG was done and I need to wait for the Dr. Since my chest pain subside slightly and the pain moved down my body and the first nurse informed me that there were no sign of a heart attack I have discharged myself instead of waiting further long hours. Today (23/09/23) I have contacted the A&E for a record of the result of the ECG to be send to the GP as they have not received a copy, I was told as I did not see a DR, there were no records recorded. I was surprised and shocked to hear this therefore can a data controller at Heartland Hospital review officer please contact me what data information you have of me at Heartland Hospital following my contact with this hospital on the night of 19/09/2023 Thank you and look forward to your reply very soon.
Visited Accident and emergency services on September 2023
Review titled Heartlands Hospital
Replied on 25 September 2023
Dear Jill Thank you for providing feedback on your recent visit to Birmingham Heartlands Hospital. As your request is an urgent one can you email pals@uhb.nhs.uk with your details and they will try and assist ASAP. Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled The staff were very helpful and efficient.
by Hp23 - Posted on 19 September 2023
This was a great service on a Saturday afternoon. The appointment was on time. The staff were very helpful and efficient. The procedure was really quick and clearly explained with lots of reassurance. I would highly recommend this outpatients service.
Visited September 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 03 October 2023
Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service you received during your weekend procedure and hope you are recovering well. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
-
Review titled We are at our wits end
by Vmj - Posted on 09 October 2023
Phoned PALS University Hospitals Birmingham. Just rings out no answer phone. Left emails. Emailed patient relations who chased them up but still no response. Apparently PALS said they would ring yesterday but didn’t. We need to know who is responsible for husbands care. He was phoned and told to go for urgent CT scan - next day (this was after an X-ray chest 6 days earlier. We have no names, nothing. We are at our wits end. When they rang about an urgent CT scan the Doctor mentioned oncology/Multi Disciplinary Team meeting. Husband was admitted into Heartlands told chest infection and then CT in treatment centre heartlands . Rang hospital but no one can help apparently
Visited September 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 10 October 2023
Dear relative Thank you for taking the time to provide feedback about University Hospital Birmingham. We are really sorry to hear that you are experiencing ongoing issues contacting PALS and confirming who is responsible for your husband's care. Please drop us a line at patientexperience@uhb.nhs.uk and we will try and assist. Best wishes James Cunningham Patient Experience Facilitator at UHB
Provided by Care opinion
-
Review titled Frustrating booking system
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
I requested an appointment to be rescheduled and have them details of my availability but instead they cancelled it completely. I have now been trying for over a week to try and rebook but every time I call I am 35th, 40th and 37th etc in the queue. This is very frustrating and disappointing. After waiting for about 45 minutes and being close to talking to someone the call cuts off. This has happened many times. This hospital is one of the worst I have called. It seems that there is just 1 person working to book appointments. Sort yourselves out!
Visited Don't know on September 2023
Review titled Heartlands Hospital
Replied on 13 September 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have had so much difficulty getting an appointment. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust