Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Over crowded dirty A & E
Rated 1 star out of 5
by Andrew Hodkinson - Posted on 21 April 2024
After being referred by my GP for an urgent Xray regarding loss of feeling in my leg and foot I struggled up the stairs to the A &E with my letter from the GP. 6 hrs later I was in eventually had it done but was left in agony after all that time. I wasn’t examined but referred to fracture clinic? At my appointment over a week later they said why are you here?!You should be in Neurology. Still no diagnosis, still no appointment. This system is completely broken leaving patients suffering.
Visited Accident and emergency services on April 2024
Review titled Heartlands Hospital
Replied on 29 April 2024
Dear Andrew Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you have had a number of issues with your care - specifically a long wait in the Emergency Department, a long wait for your fracture clinic appointment and confusion over what specialty you should be under. If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Brilliant
Rated 5 stars out of 5
by Kate Tipton - Posted on 05 March 2024
I had a review of my recent hospital stay in Heartlands today at Solihull hospital. The car park was not adequate and l had a fair walk but benches to sit on helped. Meeters and Greeters were lovely and took me straight to the nurses. I was tested for a few things then l only had to wait 5-10 minutes to see the consultant who was lovely and remembered me from being in hospital a few weeks before! Very thorough and listened to me. Thank you all
Visited Diabetic Medicine on March 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Kate Thank you so much for taking the time to provide feedback about Heartlands/Solihull Hospitals - apologies again for the delayed response. Whilst we are sorry to hear that there were issues with the car parking and you had a long walk we are pleased to hear that you were well looked after by the greeters and was seen by the consultant quickly and they were very thorough. If you would like to provide any more information or further feedback (in particular more detail about the car parking issues) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Unacceptable behaviour
Rated 1 star out of 5
by Robert - Posted on 27 March 2024
Went to Hartlands hospital on Monday with my son as he has fluid in his lungs, He also has a severe blood infection and struggling to breathe, 111 said go straight to hospital and advised Hartlands hospital so we went straight there worried sick, We were left waiting for hours worried sick and found out my son was extremely unwell and would need a bed and antibiotics by drip, We waited and waited and after some hours the drip was put in and we had to sit on a chair while waiting for a bed, It's now Wednesday and still no bed and now there's talk of discharge?? So we have had the entire 4 stage drip course of antibiotics sitting around delirious due to lack of sleep, My son has epilepsy and seizures are triggered when he's tired but every time I mentioned anything I was spoken to like rubbish by multiple different members of staff and even the tea lady jumped in for a go at one point and got told to leave the area, All because as a mom I tried to safeguard my child I was made to feel like a trouble maker and that's disgusting, These members of staff choose to work at a hospital knowing they course unnecessary distress to people going through new scary and sad situations which lead me ro this review, Change needs to happen fast at Hartlands you cannot expect paying citizens to stay in A&E for over 28 hours being spoken to like criminals, I've used the work criminals for a very good reason as in prison they get 3 meals a day but at Hartlands you get 0 meals just tea and 1 sandwich? Treated worse than criminals in prison at a time of hardship spoken to like rubbish, neglected with information leading to severe anxiety and left in hallways to receive treatment while feeling more tired than ever experienced in my life putting my son at extremely high risk of a seizure surrounded by hard plastic seating he could hit his head on if he did fall and seizure and a solid cold floor while suffering from severe illness, Honestly if I worked there I'd be ashamed of the disgusting service and total disregard to public safety.
Visited Accident and emergency services on March 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Relative Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you encountered so many serious issues in the treatment of your son in the Emergency Department and that you were there for so long with him. Following your feedback there will be discussions between senior nurses and the vulnerabilities team to take steps to ensure that this won't be repeated. We fully appreciate that this won't help you directly and are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or other things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Still waiting for bed
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
My brother was taken in on Thursday 14th at 14.30pm he was told at 8pm he would need to be admitted just waiting on bed. I sat with him until 07.30am on Friday 15th March, he was still waiting for a bed. I kept trying all Saturday morning to find out what was happening, only to be told at 11 am Saturday morning he was still waiting for bed. No one is now answering the phone I understand A&E are busy but surely someone on reception can answer the phone, my brother has now been sitting in A&E for nearly two days in pain waiting for a bed
Visited Accident and emergency services on March 2024
Review titled Heartlands Hospital
Replied on 27 March 2024
Dear Relative Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response but we've had some difficulties accessing the feedback to post responses to it. We are really sorry to hear that your brother had such a difficult experience in the Emergency Department, he had to wait so long before getting an inpatient bed and there were issues with getting hold of the department when you needed an update. If you haven't already we would suggest you or your brother contact our Patient Advice and Liaison Service (PALS) to provide further details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern. PALS can advise on next steps and gather more information to help avoid a repeat of what happened. Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Surprised
Rated 3 stars out of 5
by Chris - Posted on 29 March 2024
Happy with A&E, clinic 9 and X-ray. My dealings with Heartlands is usually mediocre but today was very good staff in all 3 departments and was in and out in two and half hours.
Visited Accident and emergency services on March 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Chris Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you're happy with care and treatment provided by the Emergency Department, Clinic 9 and X-ray and that were seen and treated within 2 hours. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent, caring support
Rated 4 stars out of 5
by Andrew Wainwright - Posted on 01 April 2024
I would like to thank all of the staff on Ward 21, who were led by a superb senior nurse. As well as supporting my wife who wasn’t the easiest patient at times she gave me a lot of hope and encouragement as I was very down at times. All of the staff did their very best for my wife and I will always be grateful for their efforts. I would also like to thank the mental health nurses for their dedication and also their support for me and my family. Heartfelt thanks. Also the Pastors were wonderful and it gave us comfort when we were very low. Thank you so much Ward 21.
Visited Geriatric Medicine on March 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Andrew Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent care your wife received on Ward 21 and that staff (in particular the mental health nurses and chaplaincy staff) did their best for your wife in challenging circumstances. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled MAU and ward 8 staff were excellent
Rated 5 stars out of 5
by Kate Tipton - Posted on 05 March 2024
I was rushed to A&E and got a bed on MAU within approximately an hour where l stayed overnight, was put on a drip, monitored hourly and taken to ward 8 the next morning for 3 days. The staff were amazingly professional, kind and compassionate, unlike some of the other patients! They do a fantastic job under very difficult circumstances!Thank you.
Visited Diabetic Medicine on February 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Kate Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear about the excellent care you received in the Emergency Department, MAU and Ward 8 and that staff were so professional, kind and compassionate. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you
Rated 5 stars out of 5
by Rahul Bagchi - Posted on 20 February 2024
I has a major burn in my hand. I visited the A&E twice for initial treatment and dressing 2 days after. I cannot thank enough the nurses who treated me. I think it will heal soon and the treatment removed my mental stresses as I know it would be better as I have received the right treatment on time. A big thanks again to all minor injury department nurses.
Visited Accident and emergency services on February 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department from the minor injury department nurses. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful experience
Rated 5 stars out of 5
by Nazifa miah - Posted on 04 February 2024
I cannot even begin to explain how wonderful every single member of staff have been during my stay. They have been attentive, empathetic and made me feel so at ease at such a difficult time. It’s heart warming to see that they put their all into this, and the atmosphere is fantastic. Once again thank you so much for everything
Visited Gynaecology on February 2024
Review titled Heartlands Hospital
Replied on 12 February 2024
Dear Nazifa Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you care you received during your stay and staff were attentive, empathetic and made you feel at ease. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing staff on clinic 9
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
After cutting my hand, I attended A&E and was sent over to clinic 9…. I was seen so quickly and the staff were not only highly professional but so patient focused .. I would like to take this opportunity to thank you all for looking after me with the care you did …
Visited Accident and emergency services on February 2024
Review titled Heartlands Hospital
Replied on 12 February 2024
Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department and Clinic 9 after cutting your hand and that staff were so professional and patient focused. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust