Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Having cause to use the Minor Injuries Dept. I have nothing but praise for the treatment I received. I was treated with the utmost care and attention by each member of staff involved. They operate under very trying conditions remaining both cheerful and professional. Many thanks to all concerned.
Visited Accident and emergency services on September 2022
Review titled Heartlands Hospital
Replied on 20 December 2022
Dear Patient Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received during your visit to the Minor Injuries Department in September and that you were treated with so much care and attention. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Parking
Rated 4 stars out of 5
by Phil - Posted on 27 September 2022
I was nearly late for my appointment as the car park was full. I spent half an hour, along with others, touring the car park looking for a space. Are any plans to expand the car park as late arrivals for appointments will affect the efficiency of the hospital.
Visited Don't know on September 2022
Review titled Heartlands Hospital
Replied on 27 October 2022
Thank you for taking the time to post your comments regarding the experience you have been having with trying to park at Heartlands Hospital. Unfortunately parking can be very limited at certain times of the week and all our sites have a similar issue. Your concern was sent to the Estates Manager for Car Parking & Accommodation who has stated that there will be an extra 50 spaces available on the completion of the new Treatment Centre building. We are sorry we are unable to resolve this problem currently and can only advise patients who are travelling by car to factor in the extra time needed to find parking when planning to attend for their appointments. Kindest regards Patient Experience Team
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Review titled The Eden Bereavement Suite
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
During a difficult time in our lives, the team on Eden suite helped us to such an extent where a simple thankyou will never feel enough. Whilst in hospital we felt that they were nice and helpful, but we were unable to appreciate all the little things they did for us due to us becoming emotional wrecks. It was only after, that we were able to look back and really appreciate all the help we had received. They helped us through our stay at hospital, cared for our baby with the compassion had she been living and when we were unhappy with our privately hired funeral service, Eden understood and allowed us to bring our baby back to the ward two days after the initial discharge. It has been a few months since we lost our baby and every time we think about what we have lost, we thank god for the team on Eden Ward at Heartlands Hospital.
Visited Neonatal Care on September 2022
Review titled Heartlands Hospital
Replied on 20 March 2023
Please accept our sincere condolences on the sad loss of your baby. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the pleasant and caring treatment you received; particularly the support showed and the way you felt reassured by staff which has helped to make things a little bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued by the staff. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Horrible experience at SAU
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Went to A&E with suspected Gallstones. I was then asked to go to SAU. SAU department is a shamble. Not just me but other patients were waiting far too long to be seen by a doctor. I was sat in the waiting room crying in pain and not a single staff came upto me to ask if im ok. When asked for painkillers they nearly took a whole day just to give painkillers. They seemed to not know anything when asked questions. The doctor was asking me what painkillers I would like which makes you think if his qualified or not. If I am in pain how the hell will I know which painkillers I need. The nurses seem to be too busy chatting about their daily life than assisting you. You can literally hear them from the waiting room. And also SAU needs to allow one family member in with a patient for support. If staff are not bothered looking after patients then I suggest you let at least one family member in with them. Covid is over we all need to live with it. Stop using covid as an excuse. We are patients not animals. Patients need love and care. And fix the toilet door lock. Doesn't require nurses and builders faffing around a lock. Just change it.
Visited Accident and emergency services on September 2022
Review titled Heartlands Hospital
Replied on 27 October 2022
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience in the SAU was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk your feedback has been sent to the managers for the areas you have mentioned so that they are aware of your experience. The Estates Department have sent a member of the team to the SAU to identify and resolve the issue with the lock. We will be able to address the other concerns you have raised only if you contact the PALS teams as detailed above. Best wishes, Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust