Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Information from Consultants about A&E visit
Rated 1 star out of 5
by Sue - Posted on 28 March 2023
I have sadly had two experiences at A&E over the past year. Both times I was told my “unwellness” was in fact “likely side effects from medications”. I take two high risk medications and two essential (for diabetes). Each time the Consultant in question told me to stop all my medications. However when I attend gp Surgery some weeks later to plan for this surprise surprise the Consultants have somehow missed off the verbal instructions to me to quit my medications and my gp doesn’t help because either he doesn’t agree, doesn’t believe me and because the Consultants have not told him to carry this out! Please would consultants handing out dubious advice have the courage of their convictions and write it up on medical records and on letters to gp to action!
Visited Accident and emergency services on February 2023
Review titled Heartlands Hospital
Replied on 12 April 2023
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital A&E department. We are sorry to hear about the poor communication between the hospital and your GP surgery regarding your treatment and diagnosis. If you are happy to get in contact with the PALS team on 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern the team will be able to advise you about how to handle the concern you have raised. Kindest regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazing service... Classical NHS care
Rated 5 stars out of 5
by Tee Emm - Posted on 17 February 2023
My wife has problem with her knees. We came in to see a consultant in the new Treatment Centre. Put simply, He was amazing. Reminded me of the NHS of my childhood. Very caring, helpful, good personalised service. Felt like we were treated like human beings as opposed to what normally happens these days. The consultant is an amazing chap, who loves the work he does. Let's hope that we have others who follow his lead. After the appt, I actually felt obliged to thank him for the way that he treated my wife and explained things to us. Thanks to the consultant and Heartlands Treatment Centre. Please keep the high standards and never allow them to slip.
Visited Orthopaedics on February 2023
Review titled Heartlands Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital, Orthopaedics Outpatients Department. We are delighted to hear about the excellent service you received from our dedicated staff. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews Best wishes, Patient Experience Team
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Review titled First class care
Rated 5 stars out of 5
by Louise Wightman - Posted on 21 January 2023
I attended A and E by ambulance with my elderly mother who had had a fall. We only had to wait 25 minutes for the ambulance to arrive and once in Heartlands Hospital received first class care . All the staff had an excellent bedside manner and were very caring and compassionate. Thorough tests were carried out and we were updated as to any results very quickly. We had to stay overnight due to the time of her arrival as was then waiting for an MRI , we asked in the morning if I could take mum home as she hadn’t managed to sleep and sort out an outpatient appointment for her MRI as no injuries had been found after the full body CT scan. This was sorted out immediately and very efficiently including another visit from a doctor before we left . I was also offered tea and coffee and biscuits which was much appreciated.
Visited Accident and emergency services on January 2023
Review titled Heartlands Hospital
Replied on 07 February 2023
Dear Louise Thank you so much for taking the time to provide feedback about Heartland Hospital. We are delighted to hear about the excellent service your mother received from our A+E department; that your mother was well looked after and that you were not kept waiting too long at each stage of your mothers assessment. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Kindest regards, Patient Experience Team
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Review titled Signage
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
This hospital is utter chaos when it comes to finding locations. There is various signage but large proportions thereof are out of date and therefore positively misleading, sending people to completely incorrect areas of the site. In other areas there is no, or inadequate, signage. Our visit was extremely stressful. We arrived 40 minutes before the appointment but had only 4 minutes to spare by the time we found the correct location. The Trust needs to think about patient ease of use.
Visited Don't know on January 2023
Review titled Heartlands Hospital
Replied on 07 February 2023
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get to your appointment stress free because of the signage and parking. Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern the will be able to inform the departments of the issues you have raised, so that they can look into the issues you have raised. Best wishes, Patient Experience Team
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Review titled I damaged my knee
by Smck24 - Posted on 17 January 2023
I had an accident and damaged badly my knee and was admitted to heartlands hospital ward 11 for the operation . Can I just point out that starting from the team in the operation room to the staff of ward 11 and finishing with the physo therapy team , they were all amazing from the very beginning to the end . They are professional , friendly and very well skilled in their job . But most of all they are a big asset to NHS. I cannot thank them enough for the love and professionalism they showed me through such a difficult time I was going through . Thank you all from my heart and keep up this amazing work you give to those that they come to your ward. You really make patients feel better and you really treat everyone as special. Thank you
Visited January 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 07 February 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues on the A&E, Physiotherapy and ward 11 team ‘s and that you were treated with so much warmth, friendliness and care during your time here - and that you have felt special. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and we would also really appreciate the chance to talk further with you about your experience(s) - if this is something you're interested in please contact Patient.Experience@uhb.nhs.uk Best Wishes, Patient Experience Team
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Review titled Super care and professionalism
Rated 4 stars out of 5
by Alan Wilkins - Posted on 05 February 2023
I attended the new Endoscopy department for a 9.30am procedure under sedation on Friday 27 January and in the recovery area I suffered what I believe is called a "waking seizure".Apparently I was "out of it" for about 20 seconds and woke to be surrounded by doctors and nurses.Fortunately,I recovered fully and was eventually discharged after blood tests at around 6.40 pm. All the time there I received first class care and attention from everyone but I have to particularly praise the Recovery Unit Auxiliary Nurse (who only works two days per week) for her excellent customer care and professionalism.Apart from regularly checking all patients,I was kept fully informed at all times and the tea and biscuits were very much appreciated! This nurse also stayed beyond her leaving time to make sure the results of my blood tests were received to allow my discharge in the evening. I was only in the unit for one day but I was extremely impressed and very grateful for my treatment.Many thanks. My wife ,who waited all day for me, also said how kind all reception staff were to her keeping her informed and being helpful.
Visited Diagnostic Endoscopy on January 2023
Review titled Heartlands Hospital
Replied on 07 February 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from our colleagues in the Endoscopy Department and that they were so reassuring, professional and put you at your ease. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes, Patient Experience Team
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Review titled Overwhelmed With Care On Ward 19
Rated 5 stars out of 5
by Patrick Flanagan - Posted on 17 January 2023
I have just experienced five nights of unbelievable care and attention from all the team on Ward 19. The medical staff were so caring and efficient and the supporting staff were amazing. It really was a total complete unit and I knew I was in a very safe environment. Also a mention to the staff in the kitchens who produced such appetising meals I am absolutely in awe of the work you all do and thank you so much care and attention you lavished on myself. I have come out so much better than I went in. Thank you. Patrick
Visited General Medicine on January 2023
Review titled Heartlands Hospital
Replied on 07 February 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received on ward 19. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes, Patient Experience Team
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I went to the A&E as advised by 111 GP. I had the following symptoms, fever, sore throat, cough, diarrhea, vomiting for 4 days, then 3rd day my left cheek got swollen, 4th day my left cheeck and jawline and underneath ear got swollen and bit hard underneath ear, and had a blackedout episode which I didn't recall as my 5 year old found me lying on the floor and called his dad. So following all these I called 111 and was advised to go to A&E, checked in, was really busy which I understand, waited for 3 hours before an assessment. After 3 hours when I went for the assessment I was shaky, dizzy and barely able to stand up. The "nurse" who did the assessment didn't write anything except, came with a fever. She asked me to go and sit in the waiting area and while struggling to stand I remember her saying, just go and stop wasting time, and before I knew, I fell and blackedout, don't remember a single incident. Ended up in Escalation zone. Not once did the "nurse" tried to help or even write the true description of everything I said to her.
Visited Accident and emergency services on December 2022
Review titled Heartlands Hospital
Replied on 23 December 2022
Dear patient Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response as we were seeking some guidance from the department in question. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that there were delays and issues with staff. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB
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Review titled Wonderfully caring
Rated 5 stars out of 5
by Ian D Crockford - Posted on 14 December 2022
My 87 year old father was admitted to Heartlands Hospital via accident and emergency. I cannot praise the wonderful caring and knowledgeable staff too highly. Dad was looked after so well. Simply thank you.
Visited Accident and emergency services on December 2022
Review titled Heartlands Hospital
Replied on 20 December 2022
Dear Ian Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service your father received from our colleagues in the Accident and Emergency Department and that he was looked after so well. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Impressed
Rated 5 stars out of 5
by Ian H - Posted on 19 November 2022
Just visited A&E with a broken finger. Really impressed with how quickly I was dealt with with - less than an hour from start to finish. Even better, though, are the staff who are very efficient and friendly and courteous at the same time.
Visited Accident and emergency services on November 2022
Review titled Heartlands Hospital
Replied on 29 November 2022
Thank you for our five star rating and for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients. Kindest regards, Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust