Haywood Hospital
High Lane, Stoke-On-Trent, ST6 7AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 4 hour wait!
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
Luckily I have not needed to use the NHS but I arrived today and the staff were not helpful regards advice. I was told I just have to wait and they are busy… 4 hour waiting times are shocking when you come to a walk in centre because you need a doctor.. Questions must be asked as why they feel this is appropriate service. It’s a shame we cannot opt out of paying tax that goes to the NHS and use that money for private care.
Visited Don't know on November 2022
Review titled Haywood Hospital
Replied on 02 December 2022
Thank you to for taking time to inform us of your experience. We apologise that you endured a 4hr wait. Unfortunately due to the high demand for urgent care services locally and nationally we are experiencing higher than normal patient waits. Whilst we appreciate this may be upsetting, we ensure that patients are triaged within 15mins of arrival to ensure their safety and prioritize those patients that are unwell. Other services are available such as the community pharmacy and 111 online and via the telephone who may be able to help you. If however you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk Thank you Wendy
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Review titled Brill service
Rated 5 stars out of 5
by Display - Posted on 25 October 2022
Arrived at Haywood at 10.45 was on my way home after 35 mins cut my finger in a bike wheel service was excellent couldn’t fault it ..the staff very nice..
Visited Don't know on October 2022
Review titled Haywood Hospital
Replied on 26 October 2022
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you had a positive experience from the Haywood Hospital.
Information supplied by Midlands Partnership NHS Foundation Trust