Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Dereliction of duty of care.
Rated 1 star out of 5
by William Tomlinson - Posted on 06 March 2024
In brief. Referred to dermatology regarding large facial cyst by GP. Received an appointment fo 7 months later. Attended the appointment at the Aspen Centre. I was expecting to have cyst removed, but after a cursory examination i was told no I'd have to go on the waiting list. After asking waiting times, was told months to a year but it was down to the booking office. Told dermatologist that the cyst would have grown expediently by that time. They agreed but said after triarge they deemed it non essential. I told them I was going to be forced to remove it myself. I outlined my plan. They slightly correct my procedure for self operation and added I didn't have any anaesthetic which would be a problem. I was then advised to wait for them to operate and not self operate. Told them I had no option. I was then told I could go private ! ! I then asked why eight years ago with exactly the same cyst, I was operated on by my GP 2 months after the original GP diagnosis. Couldn't tell me why. In essence the waiting times now to have a large facial cyst removed is totally unacceptable. This situation is evidently a dereliction of duty of care by an organisation I've paid into all my working life. The evidence is in the timescale I've been given.
Visited Dermatology on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled They get the job done -somehow
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
Attended for emergency surgery and all went well until someone decide to involve themselves in the process. As they hadn't checked on things properly i had to undergo another horribly painful groin exam (having had 2 already) carried out very clumsily, only to find that things were already in process for my operation. Not even an apology. Later when i said my post operative pain levels were causing problems where i might not be able to function alone at home i was fobbed and told thats the way it is. i was told i would receive proper pain management, which amounted to a load of various painkillers but no advice on how go about things (such managing the scar area etc) The whole experience left me wandering if the left hand knows where the right hand is, or indeed if patient care is the highest priority
Visited Gastrointestinal and Liver services on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Janet - Posted on 23 February 2024
Found every member of staff Very professional and very friendly even allowing me to have a family member with me
Visited Ear, Nose & Throat on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Amazing
Rated 4 stars out of 5
by Eva - Posted on 01 April 2024
I was seen by a Dr in Neurology this year after a long and complicated wait. I would like to express my gratitude to the care he provided for me as well as his patience during my appointment. He was very thorough and observant and has kept me in the loop with all that is going on regarding my health, keeping me reassured and at ease. Myself and my mum are extremely grateful and glad that I am able to feel comfortable in the care of Gloucester Neurology team.
Visited Neurology on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled A & E shocking system
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
I recently consulted an out-of-hours gp due to excruciating pain extending from my lower back to my legs, indicative of possible sciatica. The doctor, recognizing the severity, referred me for a scan to explore potential spinal issues. Unfortunately, the only option available for obtaining the scan was through a&e. After a 10-hour wait, I was seen again by a doctor who essentially repeated the examination conducted by the gp. Surprisingly, the decision was made to forget the recommended scan, and I was prescribed painkillers instead. My experience at Gloucester Hospital was disheartening, as my initial visit was solely intended for a scan, which ultimately did not occur. In that case, I should have given painkillers in the first place and not stayed in a&e. System is shocking!
Visited Accident and emergency services on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Childrens A&E
Rated 5 stars out of 5
by Stephanie Haines - Posted on 21 January 2024
We had to visit on a very busy Friday evening at 5pm with our 3 year old who had an extremely high temp of 40.1. We were triaged in 15 mins max, and saw a duty doctor within the hour. Medication for a bacterial infection was dispensed and we left in just over an hour. All staff were lovely. There was squash and biscuits for the children and toys/books which we saw being regularly disinfected. I wasn’t aware this hospital had a dedicated kids A&E, and despite 2 packed waiting rooms I was very impressed. Thank you! Worth the extra 10mins drive over warwick A&E if your on the border like us!
Visited Accident and emergency services on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Faster response
Rated 4 stars out of 5
by Karen Martin - Posted on 04 February 2024
Saw a doctor at Gloucester Royal early January for a biopsy. Three weeks later still haven't received results. Out of my mind with worry, told I would be contacted within two weeks. Faster results please!
Visited Gynaecology on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Excellent care and kindness
Rated 5 stars out of 5
by Claire - Posted on 06 February 2024
After several hospitalisations with acute pancreatitis, I had an emergency cholecystectomy ( gallbladder removal) a week ago. I cannot thank the consultants and the staff enough for their kindness and consideration, making a huge effort to protect me due to my ongoing cancer treatment and very low neutrophil count. Making sure I had a single side room , both when I was admitted to Emergency Surgical Unit ward 5a on emergency with another episode of acute pancreatitis , and also Ward 4a , down to the actual surgery in the wonderful Mayhill Day surgery unit where once again, I was admitted into a side room to await my surgery. Everyone From the surgeon, anaesthesists and recovery staff to the nurses on the Mayhill unit and in the Emergency Surgical Unit ward 5b , I was treated with the utmost care and kindness. And the wonderful staff nurse and healthcare assistant in the discharge lounge who also went that extra mile to unsure my safety. Thank you all, from the bottom of my heart.
Visited Emergency Abdominal Surgery on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Shocking experience at A&E
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
I brought my husband into A&E on Friday night after he fell down the stairs and knocked himself unconscious. Once he came round he had total amnesia and no short term memory with potential serious harm to his head and a completely disfigured shoulder. The treatment in A&E was appalling. The receptionist was incredibly rude and dismissive. We waited almost 2 hours only to be told it would be another 3 hours just to see triage and then another 12 to see a doctor?! How is this possible?? It is barbaric to make people wait that long in agony and at serious risk of brain bleeds. In the end we left and drove back to London and he was seen within 20 minutes of arriving at Kingston Hospital where is case was escalated immediately and he was given moprhine and rushed to XRay and CT scans, where they found he did have a broken collar bone and concussion. I genuinely worry for the people of Gloucester because it was incredibly disturbing. Where on earth is the tax payer money going if you can't see a doctor for over 16 hours??? A serious review needed into the A&E here....
Visited Accident and emergency services on December 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Wonderful Care and Treatment
Rated 5 stars out of 5
by Tanisha Ebanks - Posted on 02 December 2023
I’d just like to say I had a wonderful and truly caring experience at the Mayhill Unit yesterday. From my arrival to going home was made truly lovely by every member of the team at the unit yesterday due to their lovely care and treatment. I was nervous about the day but the manner and devotion of every member of staff made the day a fantastically pleasant experience and I instantly felt at ease. I would like to pass on my thanks and appreciation to everyone who supported me yesterday. Thank you very much :)
Visited Oral and Maxillofacial Surgery on December 2023
Gloucestershire Royal Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust