Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Michael John Saunders - Posted on 01 November 2024
I would like to thank the staffs of wards I was in, together with the surgical staff for the excellent care I received during the fortnight I spent in The Glenfield. Everyone was so kind, pleasant and cheerfull. Thank you so very much.
Visited Cardiology on October 2024
Glenfield Hospital has not yet replied.
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Review titled Rubbish service
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
Been waiting since 1st March 2024 yo see cardiology. Rang a couple of weeks ago to find out not even been stage which should of happened 3 weeks after referral and I have surpassed the 21wk waiting list don't think I see a cardiology before the end of year .where is duty of care !!!!
Visited Cardiology on September 2024
Review titled Glenfield Hospital
Replied on 18 September 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Outstanding care and treatment
Rated 5 stars out of 5
by Keith Barnes - Posted on 09 October 2024
I was admitted to Glenfield Hospital following a heart attack. From the moment I arrived there until the moment I left some 5 days later I received the most wonderful level of care and treatment from every member of staff I met. The kindness, support, understanding and professionalism shown to me was simply outstanding. Every doctor, nurse, and member of supporting staff were a credit to the hospital, the CDU and the cardiology ward. Thank you all very much.
Visited Cardiology on September 2024
Glenfield Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Martin wigmore - Posted on 31 July 2024
The respiratory department on ward 20 went above and beyond what was expected My Wife Dolly has been in hospital well over three weeks and knowing how it was getting her down arranged for her bed to be moved out into the court yard only for 20 minutes but it made a massive impact on my wife’s mental health the next day they repeated this but this time in her wheelchair, I think this extreme act of kindness deserves the highest acknowledgment and truly meant thanks Is it possible to add a photo ? Best wishes Martin and Dolly
Visited Physiotherapy on July 2024
Review titled Glenfield Hospital
Replied on 19 August 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Fantastic Care
Rated 5 stars out of 5
by Daksha Chauhan - Posted on 23 July 2024
I was booked in for a colonoscopy on the 17th of July in the morning. The care and attention that I received from the nurses and doctors was outstanding. I was worried about the procedure and everything was explained to me in detail. The care I received from the doctors performing the procedure made me feel comfortable and at ease with their kind and caring words. I couldn’t have asked for more than this. These are exceptional nurses and doctors.
Visited Gastrointestinal and Liver services on July 2024
Review titled Glenfield Hospital
Replied on 19 August 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Fantastic first Colonoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2024
If you're dreading your first Colonoscopy, please don't. I was in and out within two hours, all staff were incredible and no painkillers or sedation needed
Visited Gastrointestinal and Liver services on July 2024
Review titled Glenfield Hospital
Replied on 19 August 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Radiology useless service
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
Came for a mri scan here useless service nothing explained to me I was very anxious scan was cancelled I will be reporting my concerns to the care quality commission the radiologists were also rude and unhelpful avoid having a scan here at all costs
Visited Don't know on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Outstanding Care Received
Rated 5 stars out of 5
by Alex Soim - Posted on 26 June 2024
I heard good words before about glenfield before,I tought they were just overreacting.But I was admited here in i.c and I can say if I would pay a 6star hotel,they wouldn.t give same care as nurses from here done for me.Attention to details,polite,kind,100% for patients. Hard to say that I would like to be back in hospital again :) If all hospitals would have this type of system and employers,this country would be a wonderful thing! I wanna thank you to all staffs from here for everything :)
Visited Intensive Care on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great care
Rated 5 stars out of 5
by Claire - Posted on 19 June 2024
My mum was treated in Glenfield CDU and transferred to ward 16. Every member of staff we have encountered has been kind, caring, friendly and welcoming. It has been outstanding care that we have received. Thank you
Visited Don't know on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I wanted to leave a review to say how fantastic our experience was At Glenfield today. All the staff who i saw (and observed with other patients) were so friendly and kind. Keep up the good work!
Visited Dentistry and Orthodontics on May 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust