George Eliot Hospital
College Street, Nuneaton, Warwickshire, CV10 7DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rudeness and abuse
Rated 1 star out of 5
by Disappointed - Posted on 09 August 2024
The previous 2 aapontments with urology have been very positive experiences. I was hoping that George Eliot Hospital had finally left its poor reputation in the past. Disappointingly my bad experience today has proved the opposite. We arrived at 11am for the appointment. A vlounteer at the hospital entrance helpfully pointed us in the correct direction for the Community Diagnostic Centre. Upon enering the main reception the 2 receptionists completely ignored me. When the receptionist finally acknowledged me it was by addressing me as "lovee". I did ask her not to address me as such. I advised the name and time of the appointment and was asked for the letter. I advised that the appointment was advised by phone. I further advised that the lady on the phone didnt send a letter as the printers were not set up. The receptionist then told me I needed to go to the department in the main hospital I politely advised her that the lady on the phone had been most comprehensive in her instructions and the community diagnostic centre was where we needed to be. Finally she curtly directed us to the first floor waiting area, where I was relieved to encounter a professional and helpful member of staff. If this tyrant of a receptionist had succeeded in sending me to the main hospital I would have missed the appointment and wasted nhs funds. I would like these 2 receptionists to understand that "a chain is only as strong as its weakest link" Their unprofessional attitude and insults of members of the public can have serious repercusions. I will not visit this department again so she will not have the option to abuse me again.
Visited Don't know on August 2024
George Eliot Hospital has not yet replied.
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Review titled Fabulous care
Rated 5 stars out of 5
by Flange - Posted on 27 July 2024
Id like to praise all the staff on Mary seacole ward, they were all great, they made me comfortable was there when I needed them but also went the extra mile to reassure and support me though my ordeal. I can't praise or thank them enough. Also my surgeon was fantastic and so sorry he had to do what he did but he saved my life and for that I hope he's proud. Keep up the good work everyone you really don't get the recognition you all deserve.
Visited Colorectal cancer services on July 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Flange Thank you for your kind comments. I will make sure that the nursing team on Mary Seacole ward and the surgical team are given your feedback. Thank you for taking the time to feedback and I hope you are feeling much better. Best wishes Becky Head of Patient Experience
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Review titled Non efficient
Rated 1 star out of 5
by Diana - Posted on 10 May 2024
Went to Emergency department with excruciating abdominal pain and vomiting, made wait long hours before someone saw me and then gave me painkillers. I waited 5 days for Mmri scan, i have to have gallbladder removed but i was discharged because it might take 3 to 6 month! Is ridiculous and outrageous im still in pain, so avoid this hospital at any costs, just the nurses were amazing.
Visited Gastrointestinal and Liver services on May 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Diana I'm so sorry to read that you had such a long wait while you were in pain. Please do contact our Patient Advice and Liaison Service (PALS) who will do everything they can to help you. You can email PALS at pals@geh.nhs.uk. Best wishes Becky Head of Patient Experience
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Review titled Amazing Efficiency
Rated 5 stars out of 5
by Claire Blakeley - Posted on 17 May 2024
Attended for X Rays on shoulder and back. Very efficient, quick and professional service with friendly staff who listened and answered questions. Very impressed.
Visited Don't know on May 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Claire, Thank you for taking the time to feedback about your experience and for your kind comments. I will make sure your feedback is shared with the X-Ray team. With best wishes, Becky Head of Patient Experience
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Review titled Over the moon with my treatment.
Rated 5 stars out of 5
by Sophie Kelly - Posted on 08 December 2023
Although I was waiting a while for my treatment due to a referral from my own dentist (to have a broken and abscessed tooth taken out) it was absolutely worth the wait. The dentist and his team immediately put me at ease and had me laughing! He explained everything fully to me and really made me relax even though I was so nervous. Explained proper aftercare to me and overall I had a great experience. Thank you George Eliot!
Visited Oral and Maxillofacial Surgery on December 2023
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Sophie, thank you for taking the time to tell us about your experience. I hope you are feeling better. I will forward your kind comments on to the team. Thank you, Becky Head of Patient Experience and Volunteering
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Review titled X-ray for Hip and Leg pain
by Pollydoddle - Posted on 29 November 2023
I went for X-ray recently at George Eliot Hospital. Treatment was excellent Staff polite and friendly. No complaints at all.
Visited November 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Pollydoddle, thank you for taking the time to tell us about your experience, I'm glad you found our staff to be polite and friendly. I will forward your comments to the staff in X-Ray. Thank you, Becky Head of Patient Experience and Volunteering
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Review titled Excellent maternity service
Rated 5 stars out of 5
by Omiko - Posted on 23 September 2023
I had my baby on the 18th September 2023, let’s say choosing George Eliot hospital is the easiest decision ever! A little background… I went into Coventry hospital for induction on Tuesday morning. As at Sunday morning I was still waiting for my water to be artificially ruptured after the two induction methods didn’t have me progress past 3cm. By Saturday morning my contractions were getting stronger and unbearable. But there was nothing they can do (as I have been told every time I asked for help) as there was still no space in labour ward to break my waters. It had gotten so bad I was struggling to walk properly by Sunday. I still wasn’t receiving any support or update without asking. Sunday afternoon, we were asked if we want to be transferred to George Eliot if they have space, we gladly accepted it! Best decision ever!! Right from arriving at the hospital through to delivering my beautiful daughter, the George Eliot staff were all I imagined I wanted at such a vulnerable point in my life. So supportive, walked me through every process and ensured both my husband and I were relaxed, informed and carried along all the way! The atmosphere was just perfect for our little princess’s arrival! She was born less than 12hrs after we got there! I can’t thank the midwives enough! My family and I are forever grateful and can’t stop singing the praises of George Eliot hospital maternity staff!
Visited Maternity services on September 2023
Review titled George Eliot Hospital
Replied on 02 October 2023
Dear Omiko, many congratulations on the birth of your daughter from everyone here at George Eliot. We are so happy for you! I will make sure your kind comments are shared with the Maternity staff team and celebrated. Thank you for taking the time to share your feedback with us at such a busy time! Best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled A hospital to be avoided
Rated 1 star out of 5
by Ivor - Posted on 15 October 2023
Despite the brilliant staff, I was wrongly diagnosed and treated according. I was unable to understand the main consultant and I was left in a isolation room for weeks despite my reasonable requests and responses. Please try to avoid this hospital unless you have no alternative. Take care. Ivor Timson
Visited Infectious Diseases on July 2023
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Ivor, I believe we have spoken about your concerns but please do get in touch again if we can help further. Please contact pals@geh.nhs.uk Thank you and best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Poor directions to emergency dept
Rated 3 stars out of 5
by Marcus morton - Posted on 16 June 2023
Not being from the area we had cause to visit the emergency dept few weeks ago came on from m6 on to a444 poor visabity in the middle of the night went into entrance then noticed a plastic banner on fence which had half blown down in the wind telling to use the other entrance after a little while found it by maternity unit no light signs for emergency some saying urgent care unit which from my experience of the NHS is not an emergency dept an ambulance leaving the hospital assisted us to the right place sugest you may find time to put clear signs for emergency for us that dont know the hospital it may safe a life
Visited Accident and emergency services on May 2023
Review titled George Eliot Hospital
Replied on 19 June 2023
We are sorry that you experienced difficulty in locating the correct entrance for our Emergency Department, especially at what must have been an anxious time. We have passed your comments to our Estates department so they can review and improve the signage. Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Waiting for scan results
by ghostbuster - Posted on 24 August 2023
I have been passing blood in my urine for a couple of months now. There was an infection but that cleared up. The GP referred me for a scan to look at my kidneys, which I had two weeks ago. On checking for the results I was told by the receptionist that the results could take up to twelve weeks to be received. Surely this can't be the norm!? The GP can't do anything until the results come through.
Visited May 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Ghostbuster, I'm so sorry for the late reply to your comment. I'm hoping that this is resolved now but if not please do contact pals@geh.nhs.uk and we will do our best to help you. Thank you and best wishes, Becky, Head of Patient Experience and Volunteering
Information supplied by George Eliot Hospital NHS Trust