Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you, Labour ward team!
Rated 5 stars out of 5
by Marcin - Posted on 14 September 2024
The Labour ward have been absolute legends navigating us through the labour journey. Informative, positive, encouraging, caring. I can't say thank you enough for the experience you've made for me and my wife during the delivery of our first baby.
Visited Maternity services on September 2024
Frimley Park Hospital has not yet replied.
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Review titled Long wait, good staff
Rated 5 stars out of 5
by Susan - Posted on 25 September 2024
Very long wait after triage before being seen by doctor. Staff very attentive and polite and caring.
Visited Accident and emergency services on September 2024
Frimley Park Hospital has not yet replied.
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Review titled Professional, caring and extremely efficient
Rated 5 stars out of 5
by Sue Williams - Posted on 26 September 2024
I attended A & E along with my adult son as he was suffering with what I deemed to be an infected wound site in need of medical attention. My son had attended our GP the day before to be told this problem was not urgent and that it was a chronic condition he had (agreed the problem is chronic and it will nearly be 1 year by the time he has his appointment with the consultant). Within minutes of walking into your extremely busy A & E dept my son had been triaged and later that evening was seen by a doctor who deemed it necessary that emergency surgery would take place the next morning - which it did. Following the successful surgery the next day our son was then given an appointment with the consultant for October. We are extremely grateful for the care and compassion shown throughout. I’m still mystified as to why our GP didn’t consider urgent treatment to be necessary but as mentioned we were relieved that the necessary treatment was given at Frimley with no delay. Many thanks to all of the HCPs involved in our sons care.
Visited Accident and emergency services on August 2024
Frimley Park Hospital has not yet replied.
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Review titled Poor poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2024
relative of mine had to go to A&E due to the fact that his catheter was blocked. Arrived round about 9pm ish and wasnt seen till 5am ish the following morning. My Relative was in so much pain and left him to suffer. My Relative also had to be hoisted as they were wheelchair bound and they did not have a hoist as they couldn't find one.
Visited Accident and emergency services on August 2024
Frimley Park Hospital has not yet replied.
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Review titled Wonderful Doctor
Rated 4 stars out of 5
by Joseph Lancaster - Posted on 21 August 2024
We went into a&e last night with our 6 week old boy, we were concerned with his behaviour in the past few days and a rash. We first of all were taken very quickly to the childrens department the nurses were very thorough and reassured us he is fine. We then went to meet the paediatrician, she was Brilliant , you could tell she had a lot of experience and knowledge with newborns. She looked him over for 5 minutes and then told us he has a small allergy and helped us with feeding and essential points about him at this weight and answered a few important queries that I had accumulated in my head over the last 3/4 weeks. We feel so lucky that we saw her and so grateful for how great she was so I wanted to say thank you.
Visited Children's & Adolescent Services on August 2024
Frimley Park Hospital has not yet replied.
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Review titled They actually care
Rated 5 stars out of 5
by Maggie - Posted on 27 August 2024
I have been a regular patient at the hospital for the last 2 weeks and my hope is that after today, I won’t have to go in again. During my many visits to the ugcc and today the Theatre, all I can say is a big thank you to all the nurses, sisters and doctors I had the pleasure of meeting. They were all professional, friendly, courteous and genuinely seemed to care about me and my well being. I can fault the service received. Thank you again for looking after me!
Visited Gynaecology on August 2024
Frimley Park Hospital has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
My wife had been seen at our local doctors practice for severe shoulder pain and referred for an emergency x-ray at Frimley Park Hospital. On arrival at the department the staff showed little or no empathy,understanding or compassion with regard to my wife’s condition . I dropped her off at 20.00hrs and picked her up the top next morning at 04.30 hrs - 8hrs for an emergency x-ray ,disgraceful. She was upset ,tearful and in more pain than when she arrived at the hospital . They should be ashamed of how they behave .
Visited Accident and emergency services on July 2024
Frimley Park Hospital has not yet replied.
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Review titled Wonderful surgeon showing the best of the NHS
Rated 4 stars out of 5
by Dianne Strang - Posted on 01 September 2024
My partner was admitted on 29/7 after a cycling accident. A full hip replacement was required and a surgeon capable of this was not available until 31/7. Although in a lot of pain during this time, my partner and I both feel that he was very lucky indeed with the surgeon who performed the operation. We are not allowed to name him but hk is an absolute credit to the National Health Service. Thoroughly professional, with great communication skills and an engaging, highly empathic man, we feel reassured that the best possible care and skill has been brought to the overall experience. Although there are knee issues to be resolved in the future, the recovery from the new hip replacement is quite remarkable and we can only say a heartfelt thank you.
Visited Orthopaedics on July 2024
Frimley Park Hospital has not yet replied.
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Review titled diabetic department unprofessional
Rated 1 star out of 5
by sean - Posted on 12 July 2024
my experience with this hospital diabetic team on the 11th of July would unprofessional, I contacted them as I was unable to get my medication as it was out of stock and contacted them and the lady that called me was talking about making a new prescription for a refillable insulin pen, said she would send a new prescription to my GP as I was on my last pen and was telling me to up dose, then she changed her tone when she was reading my ia2 and gad and then refused to continue, the test are not 100% tell is a person is type 1 or 2, this test are ment to be done while you are first diagnosed not on insulin therapy and basically refused insulin, I was doing well on insulin and glucose level mostly around 15-18mmol/l, was given a booklet with email and phone number and was told if you need any help to ever call or email.. I send email and none had a responce not even a call back, I am back where I started, my glucose is up to 28mmol/l I have heard and see the side affect of metformin and would never take them
Visited Dietetics on July 2024
Review titled Frimley Park Hospital
Replied on 12 July 2024
Dear Sean, Thank you very much for taking the time to share this feedback. Please accept my apologies on behalf of Frimley Health for the issues you have encountered. Clearly I am unable to discuss your situation on a public forum such as this however I would urge you to contact my colleagues in the Patient Advice and Liaison Service (PALS) team who will be able to help and support you. The PALS team email is: fhft.palsfrimleypark@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Nursing team
Rated 5 stars out of 5
by Samantha Cox - Posted on 10 June 2024
Nurse E at A and E tonight 9/06/24 What a wonderful human being , looked after me so well and is a absolute credit to the NHS
Visited Accident and emergency services on June 2024
Review titled Frimley Park Hospital
Replied on 21 June 2024
Dear Samantha, Thank you very much for taking the time to leave this feedback. It is lovely to know that you were so well looked after – I will share your feedback with the team! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust