Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2024
relative of mine had to go to A&E due to the fact that his catheter was blocked. Arrived round about 9pm ish and wasnt seen till 5am ish the following morning. My Relative was in so much pain and left him to suffer. My Relative also had to be hoisted as they were wheelchair bound and they did not have a hoist as they couldn't find one.
Visited Accident and emergency services on August 2024
Frimley Park Hospital has not yet replied.
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Review titled Wonderful Doctor
Rated 4 stars out of 5
by Joseph Lancaster - Posted on 21 August 2024
We went into a&e last night with our 6 week old boy, we were concerned with his behaviour in the past few days and a rash. We first of all were taken very quickly to the childrens department the nurses were very thorough and reassured us he is fine. We then went to meet the paediatrician, she was Brilliant , you could tell she had a lot of experience and knowledge with newborns. She looked him over for 5 minutes and then told us he has a small allergy and helped us with feeding and essential points about him at this weight and answered a few important queries that I had accumulated in my head over the last 3/4 weeks. We feel so lucky that we saw her and so grateful for how great she was so I wanted to say thank you.
Visited Children's & Adolescent Services on August 2024
Frimley Park Hospital has not yet replied.
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Review titled They actually care
Rated 5 stars out of 5
by Maggie - Posted on 27 August 2024
I have been a regular patient at the hospital for the last 2 weeks and my hope is that after today, I won’t have to go in again. During my many visits to the ugcc and today the Theatre, all I can say is a big thank you to all the nurses, sisters and doctors I had the pleasure of meeting. They were all professional, friendly, courteous and genuinely seemed to care about me and my well being. I can fault the service received. Thank you again for looking after me!
Visited Gynaecology on August 2024
Frimley Park Hospital has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
My wife had been seen at our local doctors practice for severe shoulder pain and referred for an emergency x-ray at Frimley Park Hospital. On arrival at the department the staff showed little or no empathy,understanding or compassion with regard to my wife’s condition . I dropped her off at 20.00hrs and picked her up the top next morning at 04.30 hrs - 8hrs for an emergency x-ray ,disgraceful. She was upset ,tearful and in more pain than when she arrived at the hospital . They should be ashamed of how they behave .
Visited Accident and emergency services on July 2024
Frimley Park Hospital has not yet replied.
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Review titled Wonderful surgeon showing the best of the NHS
Rated 4 stars out of 5
by Dianne Strang - Posted on 01 September 2024
My partner was admitted on 29/7 after a cycling accident. A full hip replacement was required and a surgeon capable of this was not available until 31/7. Although in a lot of pain during this time, my partner and I both feel that he was very lucky indeed with the surgeon who performed the operation. We are not allowed to name him but hk is an absolute credit to the National Health Service. Thoroughly professional, with great communication skills and an engaging, highly empathic man, we feel reassured that the best possible care and skill has been brought to the overall experience. Although there are knee issues to be resolved in the future, the recovery from the new hip replacement is quite remarkable and we can only say a heartfelt thank you.
Visited Orthopaedics on July 2024
Frimley Park Hospital has not yet replied.
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Review titled diabetic department unprofessional
Rated 1 star out of 5
by sean - Posted on 12 July 2024
my experience with this hospital diabetic team on the 11th of July would unprofessional, I contacted them as I was unable to get my medication as it was out of stock and contacted them and the lady that called me was talking about making a new prescription for a refillable insulin pen, said she would send a new prescription to my GP as I was on my last pen and was telling me to up dose, then she changed her tone when she was reading my ia2 and gad and then refused to continue, the test are not 100% tell is a person is type 1 or 2, this test are ment to be done while you are first diagnosed not on insulin therapy and basically refused insulin, I was doing well on insulin and glucose level mostly around 15-18mmol/l, was given a booklet with email and phone number and was told if you need any help to ever call or email.. I send email and none had a responce not even a call back, I am back where I started, my glucose is up to 28mmol/l I have heard and see the side affect of metformin and would never take them
Visited Dietetics on July 2024
Review titled Frimley Park Hospital
Replied on 12 July 2024
Dear Sean, Thank you very much for taking the time to share this feedback. Please accept my apologies on behalf of Frimley Health for the issues you have encountered. Clearly I am unable to discuss your situation on a public forum such as this however I would urge you to contact my colleagues in the Patient Advice and Liaison Service (PALS) team who will be able to help and support you. The PALS team email is: fhft.palsfrimleypark@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Nursing team
Rated 5 stars out of 5
by Samantha Cox - Posted on 10 June 2024
Nurse E at A and E tonight 9/06/24 What a wonderful human being , looked after me so well and is a absolute credit to the NHS
Visited Accident and emergency services on June 2024
Review titled Frimley Park Hospital
Replied on 21 June 2024
Dear Samantha, Thank you very much for taking the time to leave this feedback. It is lovely to know that you were so well looked after – I will share your feedback with the team! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Superb Staff
Rated 5 stars out of 5
by Clive Husselbury - Posted on 18 June 2024
I attended for a colonoscopy performed by a Consultant. I interfaced with no less than 10 of the staff. All of the team were excellent, helpful, friendly and professional plus went out of their way to make me comfortable. The whole process was very smooth and painless. The only downside, which is not the fault of the clinical staff, is access to the hospital and the parking situation which is simply awful so do arrive early.
Visited Colorectal cancer services on June 2024
Review titled Frimley Park Hospital
Replied on 21 June 2024
Dear Clive, Thank you very much for taking the time to let us know about your recent experience at Frimley Health. I will share your feedback with the teams involved who will be pleased that their hard work and dedication are appreciated. With Many thanks and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Referral
Rated 4 stars out of 5
by Francesca - Posted on 03 May 2024
I have been attending this ENT clinic for many years. I have a chronic ear condition. I had been waiting since the end of 2022 for my usual follow up appointment. I finally manged to get through to clinic today May 2024. I was struck by how stressed and exasperated the receptionist was. Not in anyway rude to me just exhausted I guess by numerous people chasing appointments . They mentioned that my 18 month wait was quite the norm ...despite their own recommendation that I should see this consultant every 6 months. Its such a shame we are where we are .....
Visited Ear, Nose & Throat on May 2024
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Francesca, Thank you for taking the time to share your recent experience with Frimley Park - please accept my apologies for having taken so long to acknowledge your feedback. I am sorry that you have had to wait so long for your appointment and that we are challenged in delivering the levels of care we would like our patients to receive. As a Trust, we are trying our best with the resources at our disposal, but as you are clearly aware – and understand – things are incredibly stretched. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Housekeeping/ cleaning
Rated 5 stars out of 5
by Kevin Jones - Posted on 10 May 2024
During my stay on G5 ward jules did a great job in keeping everything clean, even dusting from top to bottom and very good attention to detail also very pleasant to talk to also
Visited Cardiology on May 2024
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Kevin, Thank you very much for taking the time to leave this feedback – it is great to get feedback such as this so we are reassured that the Trust is being kept as clean as it should be! I will share your feedback with the teams. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust