Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Outpatient - Posted on 06 September 2024
My Mum attended the Urology day unit to have a small procedure and more recently, to have a follow up test in Nuclear Science. May I congratulate all departments we have attended but in particular the day unit for their efficiency, politeness and excellent care. Both the main entrance and outpatients are immaculately clean, well organised and with plenty of wheelchairs. On one occasion, we were taken to our destination by a lovely volunteer, who wheeled Mum from the front door to the department we needed. The appointment letters received are clear and concise with straightforward instructions of how to reach departments. The internet is also very informative with regard to access of car parks and departments. We have visited most of the hospitals in the North East area over the last 2 years and I can say without hesitation, Freeman hospital is by far the best in the region. Well done and thank you to all medical staff, receptionists and volunteers.
Visited Urology on September 2024
Freeman Hospital has not yet replied.
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Review titled Ten Out of Ten.ward 27.
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I went to ward 27 for a procedure on 02/08/2024, i cant thank the team enough for first class treatment from arriving at 07.00 till going home, This made me feel relaxed, I would like to let any one going in for treatment not to worry as your in great hands from tea ladies,nurses ,doctors and surgeons and theatre staff, every thing explained very clearly ,A big thank you to all concerned on ward 27.
Visited Cardiology on August 2024
Review titled Freeman Hospital
Replied on 08 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Cardiology department at the Freeman hospital. We are pleased that you received first class treatment from start to finish, which helped you feel more relaxed. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Outpatients
Rated 5 stars out of 5
by Colin Henderson - Posted on 03 September 2024
Great service very friendly staff and caring polite and diligent plenty of time with my surgeon to discuss my options ten out of ten.👍
Visited Colorectal cancer services on August 2024
Freeman Hospital has not yet replied.
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Review titled Superb Care
Rated 5 stars out of 5
by David Harrison - Posted on 30 August 2024
I was admitted to Ward 5 as an emergency. I could not have been better looked after. Friendly and understanding staff. Everyone I came into contact with looked after me so well 24/7. Thank you all. David Harrison
Visited Urology on August 2024
Review titled Freeman Hospital
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 5 at the Freeman Hospital. We are pleased that you felt well looked after and the friendly and understanding. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great experience
Rated 5 stars out of 5
by Judith Morton - Posted on 29 August 2024
I was on Ward 19 and the staff - doctors, nurses, physios, and cleaner - were absolutely brilliant. Nothing was too much trouble to them even though they appeared to be short staffed. They made a very nervous lady feel great. Thank you
Visited Orthopaedics on August 2024
Review titled Freeman Hospital
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 19 at the Freeman Hospital. We are pleased that you found the team to be brilliant and they were able to help with your nerves. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent Service
Rated 5 stars out of 5
by John Caddies - Posted on 21 August 2024
I was recently in the Freeman for a groin problem resulting in me going there twice Ide like to thank all the anaesthetists surgeons doctors and nurses in ward 1 and 2 who took care of me I'm home now 21 August feeling a lot better and pain free just to give it time for a full recovery
Visited Urology on August 2024
Review titled Freeman Hospital
Replied on 23 August 2024
Thank you for taking the time to leave your feedback regarding your recent visits to the Freeman Urology department. We are pleased that you felt well looked after and that your recovery is going well. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Ward One is number one for care
Rated 5 stars out of 5
by Alan - Posted on 09 July 2024
Had a day appointment at ward one and I have some experience being in hospitals. I can only thank the whole team for being caring for not just myself but all the patients. I work in customer services and will say the levrl of understanding and care is number one from ward one.
Visited Urology on July 2024
Review titled Freeman Hospital
Replied on 15 July 2024
Thank you for taking the time to leave your feedback regarding your care at the Urology department at the Freeman Hospital. We are pleased that the you found the team to be caring and understanding and we have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Lloyds pharmacy
Rated 3 stars out of 5
by Patricia Turner - Posted on 14 June 2024
The comments posted by a customer on the 10th May 2024 are entirely appropriate. The service from this pharmacy today remains hopelessly inefficient and badly in need of effective management. In particular a regular wait of well over an hour - today my wait was nearly two hours - is unreasonable. I visit every four months and it is the one part of my hospital visit I hate, particularly when contrasted with the other excellent care and attention I receive at the Freeman.
Visited Don't know on June 2024
Review titled Freeman Hospital
Replied on 17 June 2024
We are sorry for your recent experience with the Pharmacy at the Freeman Hospital and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Pleasant staff Ward 1
Rated 4 stars out of 5
by L Weldon. - Posted on 03 September 2024
Spent a little time at the Freemans hospital (Ward 1) all staff was lovely. Ward 1 (TWOC) Nurse and the short lady HCA lady (I can’t remember her name) a great credits to department they had patients. Especially when I used wonder and be impatient. Made the visit a little more bearable.
Visited Urology on June 2024
Review titled Freeman Hospital
Replied on 03 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience at the Urology department, Newcastle Hospitals. We are pleased that you found the staff to be lovely and they were able to make your visit more bearable. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Day Treatment Centre
Rated 5 stars out of 5
by Paul Watson-Long - Posted on 05 June 2024
I recently had surgery at the Day Treatment Centre, I can highly recommend this place if you are offered surgery here. I was treated professionally at all times and the staff were very friendly and helpful. Thank you for making my day easier.
Visited Urology on June 2024
Review titled Freeman Hospital
Replied on 06 June 2024
Thank you for taking the time to leave your feedback regarding your experience at the day treatment centre, Freeman Hospital. We are pleased that you found the staff to be friendly, professional and helpful. We will pass on your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust