Epsom Hospital
Dorking Road, Epsom, Surrey, KT18 7EGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No point in using the ipad at reception
Rated 3 stars out of 5
by Sue - Posted on 18 April 2024
Don't bother using the ipad at reception at a&e! Tells you to use it if you ate an adult, my son completed questionnaire then we were told to go to utc straight away. He had a leg injury and was on crutches. Signage appalling for this dept. Finally found a closes door with the sign utc over the top of it. Entered and signs said sit down. We waited and waited with staff just looking at us, no one approached us. Finally a nurse was passing and I asked her if we were in the right place for utc. She replied no and took us to the reception round the corner where we were informed that we had to go all the way back to a&e reception to book in then all the way back to utc!!!! Total carnage and unorganised. Prefer Kingston!
Visited Accident and emergency services on April 2024
Epsom Hospital has not yet replied.
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Review titled Magnificent team work
Rated 5 stars out of 5
by Andy McCarthy - Posted on 23 April 2024
This morning I was taking my daughter to a clinic but I stumbled and fell very heavily in Epsom Hospital car park. The pain in my chest was intense and I had a few scrapes on my head, chest and knee so a passing ambulance soon had me into A&E - all of 150m away. The ambulance technicians were brilliant as were the team in A&E and I soon had an ECG, and some X-rays, which were all giving good results. I was released home about 3 hours after my fall and the pain is still severe despite strong medication, but the prognosis could have been so much worse. My thanks to everyone involved. The rules for leaving a review mean I cannot mention individual names, but I really hope those staff members get to see this comment because if it was one of my family members that sustained this injury I would be wanting this level of care for those I love most. Many thanks
Visited Accident and emergency services on April 2024
Epsom Hospital has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Ann Piddington - Posted on 13 April 2024
I went into Epsom Hospital yesterday for Day Care surgery. Then transferred to Swift Ward. The care and professionalism was amazing in both departments. Such caring friendly staff, nothing was too much trouble in making my stay comfortable. It took away my nervousness straight away. I just had to give Epsom Hospital my thanks and give a review.
Visited Urology on April 2024
Epsom Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Vijaya Mahesan - Posted on 26 March 2024
Was very impressed with the urgent A@E dept I attended today for a scaphoid fracture. Wait time short 2 hours ( 5.40 pm till 7.40 pm )start to finish Had a lovely nurse practitioner who looked after me from start to finish She took utmost care of me and discussed and explained everything in detail The Radiographer too was really polite ( she xrayed me initially in the morning and was doing a late shift when I went again)True the bed bay was inundated with trolleys with patients I noted while waiting for X-ray But the nurses were all running around them so were the Drs. I am thankful for the service I received today and am proud of the NHS
Visited Accident and emergency services on March 2024
Epsom Hospital has not yet replied.
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Review titled Night staff brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
We waited for 11 hours to get my husband's issue resolved, finally leaving at 3:30am. The night staff were wonderful. They work in an incredibly hard environment with no thanks & inadequate pay. Can't praise the team enough for the care they gave both my husband & myself.
Visited Urgent Treatment Centre on March 2024
Epsom Hospital has not yet replied.
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Review titled The staff just don’t care
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2024
The staff were rude , unkind, obstructive with bad attitude lacking kindness and compassion to my father and his relatives both urgent care response team were absolutely shocking , a and e staff but the worst were MAU staff HCA, sister and ward manager. It’s no surprise if this is how those at the top behave that the care is poor. The nicest kindest person was the Porter
Visited Geriatric Medicine on February 2024
Epsom Hospital has not yet replied.
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Review titled scan department
Rated 5 stars out of 5
by Mary Bushnell - Posted on 24 January 2024
Very swift and kind examination . I was examined on time and he took great care with the pain I was in scanning my shoulder.
Visited Don't know on January 2024
Epsom Hospital has not yet replied.
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Review titled Wards and Agency Staff
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2024
I was admitted to Epsom Hospital. A&e were helpful but the pain I had was getting worse. I had a couple of scans. It turned out I had Ulcerative Colitis. I was put on morphine long lasting and oramorph three times a day. I was taken up to a ward a day or 2 later. Virtually all the staff were agency. Sign off on the morphine could take 30 minutes to 3 hours. 2 nights I had some very unprofessional nurses that only cared about their phones and yanked my arm for a blood pressure test. I told them I had ripped my shoulder but it made difference. I couldn’t take much more. One nurse said not to press the button because they were getting the morphine and I should sit back and relax! One Sister had the right hump about being called for sign off as he had 3 wards to cover. Handovers showed that nurses did not know my case well from what was said. I was to ill to correct them. I was scared and didn’t want my partner to go home as I didn’t feel safe at all. Staff need to acknowledge that if someone is on high pain killers, they are in pain and can’t wait long for the next dose. During handover, at least say hello to the patient, while talking about them. I’m a person with feelings. Take time with patient, listen and ask which arm to use instead of just yanking me about. It would be good if Drs can explain why they are giving certain medicines or stopping some, so I knew what was going on. I wasn’t offered a wash.
Visited Gastrointestinal and Liver services on January 2024
Epsom Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Georgia Keen - Posted on 02 December 2023
I want to say a massive thank you! All the nurses and the doctor that helped me yesterday before and after my surgery were amazing. Everyone was so kind and lovely. Thank you so much! Hope you all have a lovely Christmas x
Visited Ear, Nose & Throat on December 2023
Epsom Hospital has not yet replied.
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Review titled Speedy, efficient, kind service
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I had to visit A & E on the afternoon of the 28th December. The waiting time was posted as 5 - 6 hours, but actually I was seen much quicker than that - less than 30 minutes. Although A & E was clearly very busy, all the Staff were patient and kind, clearly explaining everything at each step of my journey through A & E. This included the correct dosage and way to take the medication that I was issued. Having been working Overseas for over 30 years, in my opinion the National Health Service - although under great pressure - is still right up there as one of the best Healthcare systems in the World. I suspect that most of those who complain that it's "3rd World service" or "it's a shambles" etc have never had to experience other Countries Healthcare systems, or they have unreasonable expectations. I am very glad that I live in a Country that has such a great free-at-point-of-use healthcare system.
Visited Accident and emergency services on December 2023
Epsom Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust