Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Unhelpful
Rated 1 star out of 5
by Emma Vale - Posted on 03 December 2022
I went to he hospital today for my one year old having a allergic reaction. I have had to come once before and found the staff friendly and helpful. On this occasion there were two people at reception who were more interested in talking to each other than helping anyone. When she did speak to the people waiting she asked everyone to use the tablets to book in. As a mum with her child swelling up I was panicking about the time it was taking to answer all the questions and was worried as I couldn't find the right description of what was happening to him , so didn't want to not been seen when we should have. The women behind the desk was not only rude, but completely lacked any understanding, also making sarcastic comments
Visited Accident and emergency services on December 2022
Review titled Eastbourne District General Hospital
Replied on 25 April 2023
Dear Emma, Thank you for taking the time to provide details of your experience when you attended the Emergency Department (ED) at Eastbourne District General Hospital with your one year old son. We are sorry you found the reception staff unhelpful and lacking in compassion and will ensure your comments are feedback to the ED Reception Manager. We fully appreciate that at the time your priority will have been your son and ensuring his presenting symptoms were assessed in a timely manner. The electronic registration and triage system was introduced during May 2022 for two key reasons; the first was to provide those who access the ED with a greater level of privacy and dignity than our previous systems. The second key reason was to reduce the chance of patients who are significantly unwell having to wait long periods of time for a face to face assessment, as the electronic system alerts staff of potentially how unwell a patient is much earlier than before which allows our clinical teams to focus on those who need urgent face to face assessments and those whose needs may be better met through another service. We hope your son is much better now and has recovered from the symptoms he presented with.
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Review titled Bad Service
Rated 1 star out of 5
by Disappointed - Posted on 20 December 2022
6 hour wait in A&e Matron & Doctor made an announcement about 4 hrs in stating 7 hr wait starting from now! I asked them to clarify whether that time included time already spent waiting……they replied no! 7 hrs from now! Finally got to see the doctor….who hadn’t even read the test results. So back to the waiting room for another hour! Doctor finally came back and told us that there was an infection and to go back to Gp and a referral to be made. Rang Gp next morning….no appointments. Surgery told me to ring A&e A&e say no notes made by doctor re referring back to Gp for antibiotics but we are welcome to come back and sit in A&e. No compassion, no accountability just a come back and start again attitude. 111……held for an hour with no answer because the service is so busy. Will now become a 999 call
Visited Accident and emergency services on December 2022
Review titled Eastbourne District General Hospital
Replied on 25 April 2023
Thank you for taking the time to tell us your thoughts about your experience of the Emergency Department (ED) at Eastbourne District General Hospital. We are sorry that you had such a poor experience. The Trust works hard to provide a high standard of care to all patients however, you will appreciate that our ED's are seeing increasing numbers of patient attendances for a wider range of illnesses and injuries and coupled with the unpredictability of emergency and life-threatening cases arriving, it does mean the ability of staff to see patients as quickly as they would wish to is affected by these factors. Nevertheless, we do appreciate how frustrating it was for you to wait. Unfortunately, we are not able to comment on your General Practitioners (GP's) appointment service or the 111 service. We apologise that you were given conflicting advice in terms of obtaining antibiotics for your infection resulting in you having to return to the ED. We do hope that you were able to obtain the appropriate medication and that you have now recovered well from this.
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Review titled Extremely bad practice.
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
Eastbournes Hospital during night hours is pretty useless for children in need of help. They have to wait many hours with their unknown problem or pain until someone will take a look. Not to mention that in the waiting time the situation can get worse. There is no specific children doctors. Small child has to wait on adults in line, where children should have priority. In my opinion the NHS do not have top class practice compared to other countries.
Visited Children's & Adolescent Services on November 2022
Review titled Eastbourne District General Hospital
Replied on 07 December 2022
Thank you for taking the time to tell us your thoughts about the provision of services for children who attend hospital at night; we do appreciate your comments, and are sorry for any disappointing experience you may have had that appears to relate to our Emergency Department (ED) at Eastbourne District General Hospital. The Trust works hard to provide a high standard of care to all patients however, you will appreciate that our ED's are seeing increasing numbers of patient attendances for a wider range of illnesses and injuries and coupled with the unpredictability of emergency and life-threatening cases arriving, it does mean the ability of staff to see patient's as quickly as they would wish to is affected by these factors. All patient's arriving at our ED's complete the eTriage on an iPad at the entrance (or by speaking to a member of staff at the Reception Desk), and this determines patient flow based on severity of symptoms which is appropriate and reasonable for all patients waiting to be seen. Additionally, if staff in the ED require specialist interventions for children they can refer them to the Paediatric Teams or page the On Call Paediatric Doctors. We are sorry that you have had a disappointing experience of our ED, but hope that if you attended with a child as your feedback suggests that they are recovering from the symptoms they presented with. Take care and keep well and safe.
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Review titled Fantastic Team
Rated 5 stars out of 5
by John Rogers - Posted on 29 October 2022
Following the onset of new Atrial Fibrillation, my wife needed to attend A&E on two occasions recently. On both visits, All of the Team were amazing, not only performing clinical duties but demonstrating genuine care and kindness despite working under immense pressure. Couldn't have asked for more, Wonderful people!
Visited Accident and emergency services on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear John, Thank you for taking the time to leave us such lovely feedback following your wife's recent attendances to the Emergency Department (ED) at Eastbourne District General Hospital; we really appreciate it, and very much hope your wife has returned to good health. The Trust strives to provide a high and timely standard of care for all patients, and so we are delighted to read that on both visits to the ED you were well-looked after by staff who excelled in their duty of care as this underpins the values of respect and compassion that you saw first hand. We will ensure your generous words are shared with the staff of the ED, and send you and your wife our very best wishes. Take care, keep well and stay safe.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Mark Bennett - Posted on 29 October 2022
Thank you to all the staff that helped me this morning in a&e. I came in with breathing difficulties and I could not of been looked after any better. You are all a credit to your professions . Thank you Thank you
Visited Accident and emergency services on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Mark, Thank you for taking the time to leave us such great feedback about your recent attendance to the Emergency Department at Eastbourne District General Hospital; we really appreciate it. First and foremost, we very much hope you are now better as presenting with breathing difficulties must have been an enormously worrying time for you. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read you were well-looked after by staff who excelled in their duty of care as this underpins our values of respect and compassion. Take care Mark and keep well and safe.
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Review titled A great team.
Rated 5 stars out of 5
by Brian Hodson - Posted on 14 October 2022
Having spent a total of 14 weeks on Michelham ward this year, I have nothing but praise and a huge thank you for the wonderful care, kindness and professionalism shown to me during the periods I have spent on the ward. A great team who made my stays almost a pleasure.
Visited Urology on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Brian, Thank you for taking the time to leave us such thoughtful feedback reflecting on the care you have received on Michelham Ward at Eastbourne District General Hospital this year; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and through what has been some very busy and challenging times, and so we are delighted to read that you always found the care provided to you on Michelham Ward to be exemplary. It also assures us that staff looked after you with our values of respect and compassion in mind and made your stays in hospital as comfortable as possible. We will ensure your generous words are shared with the staff on Michelham Ward, and send you our very best wishes. We hope you are keeping well Brian; take care and stay safe.
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Review titled Wonderful Care
Rated 5 stars out of 5
by John Rogers - Posted on 29 October 2022
This year my wife had the onset of new Atrial Fibrillation. The care and kindness received from her Cardiologist has been and continues to be amazing. He is a brilliant listener and worked hard to find a solution to returning her to good health. Two words 'fantastic and thanks'.
Visited Cardiology on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear John, Thank you for taking the time to leave us such lovely feedback about the care your wife has received from her Cardiologist at Eastbourne District General Hospital; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read that not only have you found your wife's Cardiologist to be professional, but that he listens to you both in order to get a real grip of your wife's symptoms and find a way forward. We will ensure your generous words are shared with the Cardiology Department and send you and your wife our very best wishes. Take care, keep well and stay safe.
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Andrew - Posted on 04 October 2022
I have literally just returned from my appointment and cannot praise the unit high enough.. From reception to being discharged was actually a real pleasure and was made to feel right at home, with everyone having smiles + the ladies in the unit were very caring and patient with me... So thank you So thank you all
Visited Don't know on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Andrew, Thank you for taking the time to leave us such kind feedback regarding your recent appointment at Eastbourne District General Hospital; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read this was your experience with every member of staff you came into contact with as it demonstrates to us that they worked in keeping with our values of respect and compassion. We hope you have now returned to good health Andrew, and are keeping well. Take care and stay safe.
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Review titled Excellent service & treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2022
Treated really quickly and staff very professional. They were really busy at the time but recognised my wife's medical condition was very serious and responded immediately.
Visited Accident and emergency services on September 2022
Review titled Eastbourne District General Hospital
Replied on 04 October 2022
Thank you for taking the time to leave us such kind feedback about your recent attendance to the Eastbourne District General Hospital (DGH) with your wife; we do appreciate it. We also hope that since posting your feedback, your wife is making a good and comfortable recovery from the symptoms she presented with. The Trust works hard to provide a high and timely standard of care and treatment for all patients, and so we are delighted to read you found staff to be professional at what must have been a very worrying and upsetting time for you and your wife. It is also reassuring for us to read that staff quickly determined and responded to the urgency of your wife's medical condition as this would have been a source of comfort for you both. We send our best wishes to you and your wife; take care, keep well and stay safe.
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Review titled No problem to small
Rated 5 stars out of 5
by Diana Harding - Posted on 27 October 2022
Felt looked after the whole time and wasn’t worried about asking for help at all. I had an open elbow fracture and also a wound on my hand and the emergency nurse practitioners were amazing
Visited Accident and emergency services on September 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Diana, Thank you for taking the time to leave us such kind feedback about your recent attendance to Eastbourne District General Hospital with an elbow fracture and hand wound; we do appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read that this was your experience. It is also assuring for us to read that you found the Emergency Nurse Practitioners to excel in their work as this underpins our values of respect and compassion. We very much hope your injuries are starting to heal, and that any follow up care you require has been booked to aid your recovery. Please take care Diana; keep well and stay safe.
Information supplied by East Sussex Healthcare NHS Trust