East Surrey Hospital
Canada Avenue, Redhill, RH1 5RHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Alison Davis - Posted on 19 December 2023
I had an operation on my neck yesterday. I just wanted to say how kind and reassuring everyone was from Admissions all the way through to Copthorne Ward. It really was as good an experience as it could possibly be. Thanks to the team.
Visited Ear, Nose & Throat on December 2023
East Surrey Hospital has not yet replied.
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Review titled Long, exhausting few days
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2023
I’ve had long term sickness for a few years now. I’d been rushed to hospital via ambulance and must admit the turnaround to admission was quick and easy. From there I’ve been sent from pillar to post, from minor injuries, having urine and blood samples, finding out I’m not pregnant and being sent over to early pregnancy unit. From gynaecology I went to SAU, from there to Ambulatory units. Been misdiagnosed with a manner of different things from different doctors, from throat/respitory infections to gallstones. Repeating blood tests over and over again provides the exact same results as before. I spent a collective of 12 hours in the hospital to find I need to return on another date. Then onto an 8 hour day (today) where my bloods were taken (once again) and I’m waiting for answers. This place has really changed since covid 19 there are patients lining the corridors in beds waiting for treatment and not enough staff on site to deal with the influx. I find it absolutely disgusting that the NHS board and directors have allowed this hospital (or any) to get in such a state. Where patients that are in excruciating pain are having to wait hours if not days for treatment. Absolutely bewildered by the speed of service. Staff have been lovely and welcoming at time of arrival. But the waiting up to days just to get seen by a GP is not on. All out of our expenses from tax/parking charges.
Visited Accident and emergency services on November 2023
East Surrey Hospital has not yet replied.
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Review titled Awesome treatment
Rated 5 stars out of 5
by Peter Joyce - Posted on 27 November 2023
I was quickly diagnosed with metastatic prostate cancer, but at all times I was treated with great care and compassion. All of the multidisciplinary team looking after me have been brilliant. I couldn't have been treated better. I feel very confident that everything possible is.being done to ensure the best possible outcome for me. Nothing has.been too much trouble.
Visited Urology on November 2023
East Surrey Hospital has not yet replied.
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Review titled Car Park
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2023
Attended yesterday with my mum. Very Stressful trying to find a disabled bay. Others in similar situation but made worse by people driving in through the exits and in the opposite direction of the arrow! I dropped my mum at the entrance and parked in the main car park. After her appt I went back to my car & witnessed disabled and parents of babies & young children struggling to get in & out of their cars. Please can more disabled & mother & baby spaces be made available? Thank you. Ps very helpful & understanding car park attendant when buzzed at exit.
Visited Urology on November 2023
East Surrey Hospital has not yet replied.
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Review titled friendly under pressure
Rated 5 stars out of 5
by James Barnes - Posted on 28 October 2023
The NHS may be in trouble but not your Accident and Emergency. Last Sunday a fall took me to there. Everyone was busy and under pressure but so friendly and efficient.
Visited Accident and emergency services on October 2023
East Surrey Hospital has not yet replied.
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Review titled Amazing Treatment & Staff
Rated 5 stars out of 5
by Beverley Chantler - Posted on 22 October 2023
I don’t usually do reviews but thought the recent treatment I have received from the staff at the Breast Care Centre at East Surrey Hospital deserved a huge mention. From the moment I was diagnosed with Breast Cancer in August, up to my surgery a couple of days ago, I have been looked after by an amazing team of people. From the receiving of all my appointment letters on time, through to all the various pre-surgery procedures I have endured, all the staff have been friendly, caring and professional and I feel totally humbled that I have been treated so well. I am now at home recovering after having my surgery on Friday, and have been completely pain and discomfort free (not needing any painkillers) and have put that down to the skill of my surgeon and her team. Everybody knocks the NHS, and yes there are problems, but I can honestly say, for me, they were absolutely brilliant. Thank you so much xxx
Visited Breast Surgery on October 2023
East Surrey Hospital has not yet replied.
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Review titled Total lack of empathy
by Lydia752 - Posted on 12 October 2023
I recently had major abdominal surgery, and after being discharged I needed to attend A&E to have the surgical drain inspected due to a leak/seepage. In the early hours of the morning, having waited several hours in A&E, I was seen by the attending registrar, who I found to be the most unfriendly, unempathetic individual, instructing me to lie on my stomach, which I refused due to this being physically impossible and dangerous due to my surgical procedure.I asked if they could examine the drain whilst I stood up and they told me again that I need to lie down, and to try on my side. This was also impossible for me.I then asked if the bed could be adjusted to allow me to sit up at a 45 degree angle, to prevent placing any pressure or to reduce tension on my stitches (running from hip to hip) and the registrar was not aware of how to operate or adjust the bed. My husband then pointed to a remote control he saw hanging on a radiator at the foot of the bed and the nurse then proceeded to assist in adjusting the bed.I feel the registrar showed no concern for the obvious pain and difficulty I was experiencing. I was obviously struggling to move and yet they were demanding the most inappropriate physical action from me. I feel they had no bedside manner at all and were completely unfriendly and dismissive of my concerns. In total contrast, all other staff nurses were extremely helpful and compassionate.
Visited October 2023
Provided by Care opinion
East Surrey Hospital has not yet replied.
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Review titled My Cardiac Arrest
by Lucky Traveller - Posted on 10 November 2023
I suffered cardiac arrest and was rushed to East Surrey Hospital having been given CPR at Gatwick Airport. The treatment I received during the 14 days from the day of admission to the day of discharge was exceptional. I have been in private hospital over the years and I can say that my NHS treatment was superior.
Visited October 2023
Provided by Care opinion
Review titled East Surrey Hospital
Replied on 20 November 2023
Thank you for posting your feedback on your recent hospital experience. We are pleased to hear you received such good care throughout your hospital stay. We will ensure the departments who would have been caring for you are aware of your positive feedback. Many thanks Patient Experience Team
Provided by Care opinion
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Review titled Excellent care throughout
Rated 5 stars out of 5
by Ian Graham Catchpole - Posted on 06 October 2023
The paramedics were outstanding and I can't fault anybody at the hospital either. Waiting times were not bad considering there was a strike on at the time. Unfortunately they were not able to identify the problem but were able to give me a lot of good advice and eliminate a lot of possibilities. This is most reassuring. The NHS is precious and needs our continued support.
Visited Accident and emergency services on October 2023
East Surrey Hospital has not yet replied.
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Review titled My worst ever A and E experience
Rated 1 star out of 5
by Ms Nicole Johnston - Posted on 03 September 2023
I rang 111 and was told to go to A and E immediately because of a serious and tracking infection and a very high temperature. We had never been East Surrey and we are unlikely to ever trust them again. We arrived just after 11pm and the waiting time was 3hours and 20mins. We waited more than 8 hours, despite the longest wait time being 7 and a half hours. We tried to get updates and were told they had no idea. I had a serious infection, with a rising temperature. When we finally saw the doctor, who had just started he was rude, dismissive and patronising. We sat with two men who had fallen, one was peeing blood and one was in extraordinary pain - the one in huge pain had been there since 8.30pm and was seen just before us - so must have waited at least 10 hours, his wife finally convinced them to give him paracetamol at about 5am. The other man who had been peeing blood was still there when we left. I am a huge fan of the Nhs but I left sicker than I arrived. I have only ever had one negative Nhs experience prior to this and never when I was in A and E. I will never trust this hospital with my health ever again.
Visited Accident and emergency services on September 2023
Review titled East Surrey Hospital
Replied on 05 September 2023
Hello I can see by your post above that the care that you documented is definitely not the care and experience we want for any of our patients. I would like to sincerely apologise for the experience that you had on this day. The department is extremely busy currently which can cause delays to be seen, and admission. However any patient responses good or bad we always would like to understand in more detail and see if there is any learning that we can take and therefore ensure that we attempt to mitigate or eradicate negative experiences. Therefore I am more than happy to discuss your concerns over the phone I am contactable on 01737 768511 ext. 1956 or 6831, this is our PALS service please pass on your details and I will personally call you back Thank you Carl Sedge Head of Nursing Emergency Care
Provided by Care opinion
Information supplied by Surrey and Sussex Healthcare NHS Trust