Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled dorchester hospitals sdec
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
many thanks to all the staff at dorchester hospitals sdec who looked after me and operated on me on the 1st of August.
Visited Urgent care centre on July 2023
Review titled Dorset County Hospital
Replied on 14 August 2023
Hello, It is fantastic to hear about the care you received from the staff in the SDEC – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion
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Review titled Excellent experience
Rated 5 stars out of 5
by Olwyn - Posted on 12 June 2023
Had a colonoscopy everyone was very caring and I felt at ease . Information given before procedure was excellent and I could understand what I was going to expect
Visited Diagnostic Endoscopy on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Olwyn, Thank you for taking the time to leave your feedback about the care you received from the Colonoscopy team at Dorset County Hospital. This is the high standard of care that we hope to achieve for all our patients, and I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Great service
Rated 5 stars out of 5
by Martin Stanford - Posted on 02 June 2023
I would like to record my sincere thanks to the A&E staff at Dorchester Hospital. The service I received couldn’t be faulted.
Visited Accident and emergency services on June 2023
Review titled Dorset County Hospital
Replied on 19 June 2023
Hello Martin, It is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Hospital Parking
by Pi**ed Off Patient - Posted on 08 June 2023
For the second time an appointment missed at Dorchester Hospital due to no available parking spaces, this after a 45 minute drive, arriving at 09:30, 50 minutes before the time of the appointment. How do I feel? ...Do you REALLY want to know?
Visited June 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 08 June 2023
Hello Pi**ed off patient Thank you for leaving your feedback and I am sorry to read about your experience of hospital parking at Dorset County Hospital, I completely understand your frustration. I believe that you are in contact with our Patient Experience team but if that's not the case please contact us via email pals@dchft.nhs.uk or call 0800 7838058. Best Wishes Alison Male Head of Patient Experience
Provided by Care opinion
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Review titled Such amazing staff
Rated 5 stars out of 5
by Emma Okane - Posted on 26 June 2023
My partner and I would like to express how grateful we are to have had such lovely staff attending to our 1 year old boy who'd had an incident of choking today. The three members of staff who dealt with us where beyond brilliant, kind, understanding, caring and funny. It made such a difference after what was the most horrific day. So a huge thankyou to the great chap with the bubbles and the two lovely ladies. So grateful !!
Visited Accident and emergency services on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Emma, It is fantastic to hear about the care your son received from the staff at Dorset County Hospital - this is the high standard of care that we hope to achieve for all our patients, and it is great to see we made a difference to a difficult day. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments and send good wishes to your son. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Thanks to all the smiling, helpful, approachable staff
by Little Hobbly - Posted on 19 June 2023
I was brought into hospital in the very early hours (4am) after the ambulance crew suggested I should, following heart symptoms and temperature at the end of a week long treatment for a urine infection. The crew were amazing and their manner really put me at ease. I was prepared for a long wait at the hospital, but was seen fairly promptly once in the fast assessment ward. This was all done with care and kindness. I was then moved to a sit and wait area to see a doctor, but I hadn’t realised the junior doctors were on strike. Anyway, I had no choice but to wait for blood tests etc. The care and attention I received from every member of staff during my wait was amazing. It was very early (I think by then it was only about 6.30am) but one of the staff offered me tea, which was very welcome. They came over to check on me constantly and were always very kind. The doctor (Steve, I think) was lovely, too. I needed an x-ray, which, again, was a good experience. All the staff were very patient with me and offered to help carry my belongings because I currently use sticks to get around. I was taken to another waiting area to allow room for more patients, which initially seemed strange, but actually the change of environment really helps, I think. Bananas were brought around - very welcome after hours of waiting. And, once again, the staff were all wonderful. Although each member of staff took care to introduce themselves and ask how I would like to be known I’m afraid most names are forgotten. It feels good to report in such a glowing and positive way: I have a great deal of experience with Dorchester Hospital in several different departments and not all of it has been good. I saw a marked change. Thanks to all the smiling, helpful, approachable staff for making my stay pleasant and useful. Thankfully I feel so much better this morning and so much of that is down to my experience yesterday.
Visited June 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Little Hobby, It is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Waiting ages
Rated 3 stars out of 5
by Ian - Posted on 23 June 2023
Arived by ambo with chest pain as i have angina arived at hospital bunged in room it is now 7 hrs still no DR i am going to give 30 mins more then i walk, hear attack or not. Nurses are kind polite
Visited Accident and emergency services on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Ian, I am sorry to hear your feedback regarding your care at Dorset County Hospital. I’m concerned to read your comments and would welcome the opportunity to look into this further. Should you wish me to do this, please do contact the Patient Experience Team on 0800 7838058 or email pals@dchft.nhs.uk to let us know some further detail and we would be very glad to help you further. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Excellent service, many thanks.
Rated 5 stars out of 5
by Pat - Posted on 09 June 2023
The person I saw in the mammography department went out of her way to get me the results very quickly and put my mind at rest. Very professional, helpful and kind. Many many thanks.
Visited Breast cancer services on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Pat, It is fantastic to hear about the care you received from the staff in the Mammography department at Dorset County Hospital. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Thankyou A&E, ICU and Moreton Ward
by runningsr66 - Posted on 22 May 2023
I really want to say a huge thankyou to all the Staff in A&E, ICU and Moreton Ward for the Care and attention that my Husband received during his stay. My husband has never been in hospital before and was very frightened, all the Staff were very sensitive to his needs, and this helped him to stay calm. He was very poorly and I'm happy to say that he is now recovering well at home thanks to the amazing care he received. They also made me feel welcome allowing me to visit when I wanted really and offering me tea and coffee. All the staff work extremely hard and really deserve more credit than I can give them. Thankyou, Thankyou, Thankyou
Visited May 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello runningsr66, Thank you for taking the time to leave your feedback about your husband's stay at Dorset County Hospital. It is fantastic to hear about the care he received from the staff in the Emergency Department, ICU and Moreton Ward – this is the high standard of care that we hope to achieve for all our patients I will ensure the staff involved in your care are made aware of your lovely comments and send him our best wishes. Kind regards Alison Male Head of Patient Experience & Public Engagement
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
My father in law was admitted to the stroke unit in May 2023. The care he received was beyond outstanding. Every single member of the team were brilliant. The HCAs in particular were so professional, kind, empathetic and warm in their attitudes. As a family we were quite frankly blown away by the shere dedication, kindness and empathy shown to us by the team. Nothing was too much trouble and they even let us have the use of their staff room so we had a place to regroup. The palliative care given to my father in law was second to none and this wonderful team made a heart breaking situation more bearable.
Visited Stroke on May 2023
Review titled Dorset County Hospital
Replied on 18 April 2024
Dear anonymous. Thank you so much for taking the time to contact us at such a difficult time for you all. Please accept my deepest condolences and apologies that we are only now able to respond to you. This empathy, dedication and kindness is an example of the high standards of care we hope to achieve for all our patients and especially those in your situation. I am pleased to hear we were able to support you and your family at this time. I will make sure the staff from the team are aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
Information supplied by Dorset County Hospital NHS Foundation Trust