Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Absolutely Disgusting a&e
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
Never in my life have I experienced anything like this a&e. Filthy, Stunk & hours waiting. Sent by 111 to DRI, we are from the Selby area but was advised York was at capacity. On arrival lovely receptionist, poorly family member with extremely high blood pressure who hasn’t visited an a&e in 22 years, left in a waiting area for 6 hours plus, it was boiling and was filthy, took over 3 hours of waiting before any water or juice was put out for people waiting & why just why do they take your observations at the front main reception desk for all to hear in the waiting area. Get the place cleaned up and sort the seating arrangements out in the waiting area. Plastic, uncomfortable chairs to sit on.
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled A huge thank you.
Rated 5 stars out of 5
by Storm Allen - Posted on 30 August 2024
A huge thank you to all the Doncaster Royal Infirmary staff who cared for me, my partner and my baby. I just wanted to say a huge thank you to all the staff who cared for me, my partner and my baby during my recent labour journey of my precious son. From start to finish I was cared for by such amazing teams. I honestly feel so lucky to have been cared for by such amazing teams. Unfortunately I did not manage to catch many of their names, and a few I did I didn’t get chance to write down and have sadly forgotten but I am hoping my details bring up their information so my gratitude can be passed on if possible. My son’s date of birth is 16-07-24 and my name is Storm Allen. From the midwives to the surgeons to the theatre staff to the people who took my food order choices , every single staff member I came across went above and beyond to make me feel safe, informed, and as comfortable as possible regarding the circumstances. They offered me constant reassurance during a quite worrying time. They offered me really useful and helpful tips such as breastfeeding methods and pain relief ideas. They offered me extensive knowledge and explanations in a clear way and I understood so I was able to make the best decisions for my current circumstances. They offered me and also my partner such care and compassion. They went above and beyond to ensure we was all as comfortable as possible. As both of us are first time parents they really did make our experience such as positive one, even in times of intense pain and worry which really did mean so much to us and go along way. We feel so lucky and so blessed to have come across such amazing people during such an important and special time in our lives and we will be forever grateful for you all. Thank you for everything, Kindest Regards Storm Allen, partner & baby Sonny.
Visited Maternity services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled exemplar service
Rated 5 stars out of 5
by Alison Ward - Posted on 03 July 2024
Thank you to all the doctors, nurses and auxiliary staff. Everyone was absolutely amazing, considerate, compassionate and caring. They managed our expectations and kept us informed at all times. I had expected long waits and people in corridors.. we didn't see any of that. they kept us fed and watered. honestly what a fabulous team of people ... well done everyone
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Unacceptable performance
Rated 1 star out of 5
by Paul Winpenny - Posted on 24 July 2024
We attended the A&E on a Tuesday evening at ten o’clock, we finally got to see a doctor at five in the morning. The place is also filthy. With a pile of soggy rubbish left in the middle of the waiting room the entire eight hours we were there. This while staff sat behind desks at many points doing nothing. This is not a lack of funding problem, it is quite simply down to poor management at department and overall management levels.
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by jim Sweetnam - Posted on 06 June 2024
I was in DRI with bladder cancer. The treatment and care was superb. It could not have been better. I came back to out patients where I found the surgeon and nurses extremely caring. It is a wonderful hospital. Thank you.
Visited Urology on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled thank you
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
I nervously attended the women's hospital outpatients department today for a colposcopy. I had no need to worry as the staff were amazing from the moment I arrived at reception through to leaving the hospital. Thank you all so much.
Visited Gynaecology on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Dave Horton - Posted on 04 June 2024
Had an appointment yesterday for an ebus All the staff in the department were excellent. The procedure was explained clearly. I was unable to have the examination because of an unexpected complication.Many thanks for the outstanding care.
Visited Endocrinology and Metabolic Medicine on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Exceptional caring midwife
Rated 5 stars out of 5
by Amber - Posted on 27 July 2024
A truly amazing midwife understood my struggles and really listened and understood me like I've never experienced from anyone else during my pregnancy. She was so funny and despite how I was feeling she made my night always bringing joy to the situation. She really listened and made me feel heard and made sure to advocate my feelings and wishes forward. Such a kind genuine wholesome midwife and she deserves all the recognition in the world. So greatful to meet her and support me through the night.
Visited Maternity services on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled insoluble
by Anonymous - Posted on 03 June 2024
We had to use the emergency clinic for my daughter and myself a few times. I have never experienced such a situation in my life. Terrible service, never a solution. They make you wait for hours and send you without doing any tests or directing you to the clinic. My daughter had a Lego piece stuck in her nose. They asked me to watch a video on YouTube and try it. I was shocked. Frankly, I sense a harassment policy. I have been trying to benefit from the health conditions in this country for a year. Moreover, they charged me a very high amount of health fee for a visa before I even entered the country. The health system scares people and does not inspire confidence.
Visited Accident and emergency services on May 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Totally disjointed care from nursing staff
Rated 1 star out of 5
by John - Posted on 20 May 2024
Credit where it is due. Firstly the surgeon and anaesthetist were superb and most of the nursing staff friendly. The food served was also very acceptable. From there it goes downhill fast The overall feeling by myself and he 3 other patients in my ward was that the 4 day stay was marred totally by disjointed communication. Asking staff questions about time scales ,medication, discharge information made it very clear to all of us that staff did not have a clue about answers to questions so they avoided them or made something up and made a hasty retreat. When you are a patient you feel that all control of your life is taken away from you. The big problem is supervision. We never saw a sister in 4 days .Everyone , all ranks of staff seemed scared to make any decision. Fobbing of patients and disappearing as soon as possible seemed to be the culture in this hospital. Prescribed medicines. ,brought in by patients in my ward were listed , and then locked away, ignored and not dispensed. The answer given in ever case was " they are not listed" It was only on my discharge day that a new staff nurse appeared, checked on my drugs list and said " I don't understand, they are listed" I then told her I had been told they were waiting for the doctor to come and discharge me and have the discharge drugs issued. I was speechless when she came back with the discharge letter and drugs in her hand and and told me all this had been completed yesterday ! ! So much for shortage of beds. Competent staff who are properly supervised would go some way towards bringing this hospital into the 21st century. If these were isolated incidents I would not be too concerned. This could be just one badly supervised ward. But my son and grandson had been in patients at DRI this year and their experiences were disturbingly similar Did they do review ? No I think they were just glad to get away from Doncaster Royal Infirmary Having run my own business with 55 employees, until retirement, I would have been bankrupt if I had run it like Doncaster Royal Infirmary.
Visited Urology on May 2024
Doncaster Royal Infirmary has not yet replied.
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust