Didcot Community Hospital
Wantage Road, Didcot, Oxfordshire, OX11 0AGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Podiatry 'can't help' message
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Ringing podiatry, no one to answer. Message prior to answer machine, says 'please be aware our staff might not be able to help you'. Unconceivable for a public service organisation to say this to patients. Very disempowering to staff as well. Even if just to inform, signpost, or even just reassure, staff are able to help.
Visited Podiatry on May 2023
Review titled Didcot Community Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback relating to your experience of trying to call the Podiatry Department, I am very sorry to read of your experience and trouble. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Lisa Brandon PALS Officer
Information supplied by Oxford Health NHS Foundation Trust