Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Like the Curates Egg, good in parts.
Rated 4 stars out of 5
by David - Posted on 25 December 2022
I am 81yrs of age, & recently celebrated my last birthday in Derriford Hospital. I was there briefly for a partial hip replacement due to a fall onto icy concrete. As there were no ambulances available to take me in that day & there was too much ice to get out from our house, a neighbour with a 4 wheel drive took me in. I was placed on a gurney and taken into A&E 1 hour post trauma. I remained on the gurney in the A&E for what seemed seemed like an an eternity. Eventually after a failed theatre slot, I was on the table on my 81st birthday 2 days post trauma. I remained nil by mouth for 2 and a half days. The food once one could get slotted into the system was delicious,& I am a very discerning eater, the staff were on the whole charming with one or two notably unpleasant exceptions. I was in and out in record time, 5 nights only. I’m by nature politely assertive, and have the advantage of being particularly medically savvy. I have also been a lifelong devotee of regular & strenuous exercise. I observed that many of my fellow inmates were not, & almost regardless of chronology did well or poorly depending upon their motivation & insight. During my stay there were strikes which did not help, the staff are there, as is the expertise, it just has to be adhered into a more efficient system. All in all I’m happy with my outcome, but I had to contribute far too much to make it so. There scheduled visits are a different story and are of the highest quality and standard, the elements are there, overall efficiency still needs work.
Visited Accident and emergency services on December 2022
Review titled Derriford Hospital
Replied on 17 January 2023
Thank you for your feedback. The Orthopaedic Service Line has responded to your feedback, but we are unable to fully share that on this forum, as it contains your confidential information. However, the Service Line apologised for any miscommunication and for the lack of information to explain why your surgery was postponed. Should you like to receive this response in full, please contact our Patient Advice and Liaison Service, PALS on 01752 439884 or email them at plh-tr.PALS@nhs.net quoting reference 70609. Many thanks Alison Stanton Patient Services
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Review titled Wonderful staff
by Lodwick - Posted on 20 December 2022
Just a few words to share my immense appreciation of the staff in the Lyd unit of Derriford hospital. My sister has been transferred there following a nasty fall at home which has resulted in health issues that will require surgical intervention. The staff in the Lyd unit are doing a wonderful job caring for her, not only in giving the prescribed treatment but also in making her feel cared for - so important for her at this time. Thank you so much for her and from all our family. Btw, my sister also mentioned that the meals she is served are just great. Thank you again.
Visited December 2022
Provided by Care opinion
Review titled Derriford Hospital
Replied on 20 December 2022
It’s lovely to read such positive comments about the excellent care given on Lyd and I will ensure that the staff are recognised for this. Good to hear that the food passes muster too! Hope your sister is recovering well and thank you again. Stephen Shearman Matron for Acute Medicine
Provided by Care opinion
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Review titled A&E Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
The doctor who I saw in A&E was so thorough and explained everything and made me feel at ease, they were quite busy but nothing was too much trouble
Visited Accident and emergency services on November 2022
Review titled Derriford Hospital
Replied on 07 November 2022
Thank you for your positive feedback regarding the ED and the doctor you saw during your visit. I will pass your kind words on and I hope you are recovering well. Thanks Sophie O’keefe Cluster Group Co-Ordinator
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Review titled Bad treatment
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
I was at the Surgical Assessment Unit this week and another patient was in pain and being sick in another cubicle, she was on all fours on the bed, no one had bothered to give her any privacy, I appreciate they're busy but a few nurses came in and out and a nurse was sat at the station, it was only when a doctor came in and he pulled the curtain across, I felt for the lady
Visited General Surgery on November 2022
Review titled Derriford Hospital
Replied on 07 November 2022
I am so sorry to read of the concerns you had relating to another patient on the ward. As these comments are anonymous, it is difficult for us to investigate the concerns you have shared and provide an appropriate response. If you would like to get in touch with our Patient Advice & Liaison Service (PALS) on 01752 439884 or email them at plh-tr.PALS@nhs.net the ward manager can look into this for you. Please quote reference PALS 69915 so we can align any contact from you with this posted comment. Many thanks Alison Stanton Patient Services
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Review titled sympathetic nursing
Rated 5 stars out of 5
by Henry Hayward - Posted on 19 December 2022
My stay in Derriford exemplified everything that is good about care in this country. The only point that I would take issue with is the constant rotation of nurses. It would be reassuring if familiar faces returned on each shift rather than new ones. That having been said there was a constant high standard and I do not feel that qualty was compromised. Thank you for the care and thoroughness with which I was treated.
Visited Stroke on November 2022
Review titled Derriford Hospital
Replied on 20 December 2022
Thank you so much for taking the time to post such a lovely review for the nurses. As this site is anonymous, please could you contact our PALS team to let them know from which area you received your care? That way, we can direct your compliment to the right team and ask them to respond to you about the turnover of nurses. PALS can be contacted on 01752 439884 or by email at plh-tr.PALS@nhs.net Many thanks Alison Stanton Patient Services
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Review titled Poor message
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2022
I have received a text message asking if I want to remain on the waiting list for a knee operation (waiting 2 years). The message was cut in half and doesn't contain the important information - who to contact - tel number - email address? I have searched the web site but no contact details for the department on there. I called the main hospital number at 16.45 and no one answered. How are you supposed to deal with this? And I do need the operation rather more urgently than I did when I first went to my GP 3 years ago!!
Visited Orthopaedics on November 2022
Review titled Derriford Hospital
Replied on 16 November 2022
Thank you for your comments and I am sorry to hear of the difficulties you have had. I have shared your comment with the Orthopaedic service line and they have asked for your personal details so they can look into this specifically for you, as all comments on this site are anonymous. Please could you get in touch with our Patient Advice and Liaison Service on 01752 439884? Or you can email them at plh-tr.PALS@nhs.net Please quote reference 70062 as then we can marry up your comment on this site when you contact us. Many thanks Alison Stanton Patient Services
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Review titled The communication was awful
by encryptionts96 - Posted on 01 December 2022
My husband had a planned operation for a brain tumour on a Friday morning. All went to plan, the doctor phoned to tell me, which was good. That's when it started to go downhill. No one ever phoned to keep me informed, so unless I rang I was not told anything on his progress, and you don't like to keep ringing staff as they are really busy, but you do need to be informed about a loved one. My husband phoned on a Tuesday morning to say he had a scan, all was good, and he was being discharged. No one phoned all day to actually tell me this, and as my husband was a bit confused, I didn't know what to believe - we live 150 miles from the hospital, so you cannot just up and go. I had to ring the hospital to find out he was being discharged that evening at 5 p.m. on a dark, cold night. They sent him home via hospital transport. The communication was awful. We are under an immense amount of stress as it is without this. Very annoyed
Visited November 2022
Provided by Care opinion
Review titled Derriford Hospital
Replied on 12 December 2022
We are sorry that you found our standards of communication and discharge fell below what we aspire to. We will not go into detail here on this forum due to patient confidentiality issues but we would really like to hear from you directly so that we can investigate and respond accordingly. You can do this by liaising with the PALs Team on 01752 439884, by email at plh-tr.PALS@nhs.net or alternatively call the Unit where you should ask to speak with the Ward Manager. When making contact with PALS, please quote references 70269 and 70285. Thank you With best wishes Rachael Buller Service Line Cluster Manager ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery
Provided by Care opinion
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Review titled No communication between nurses and relatives
by Fussell - Posted on 09 November 2022
I am experiencing no communication between nurses and relatives, even had the phone put down on me. I feel this has been an abysmal service and not through lack of staff. Many running around but ask them any questions about my husband they dont appear to me to have a clue what is going on. I even had one nurse who was looking after my husband ask what was wrong with him. I feel the staff should know who and what they are dealing with without having to ask.
Visited November 2022
Provided by Care opinion
Review titled Derriford Hospital
Replied on 09 November 2022
I am so sorry to hear of the difficulties you are experiencing. As these comments are anonymous, please could you get in touch with our Patient Advice and Liaison Service (PALS)? They can be contacted on 01752 439884, or via email at plh-tr.PALS@nhs.net That way, we can look into your concerns and respond in full. Many thanks Alison Stanton Patient Services
Provided by Care opinion
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Review titled Superb experience
Rated 5 stars out of 5
by Steve Burge - Posted on 09 November 2022
I can’t thank the rei team enough. Calm, totally professional and simply superb. I owe you my eyesight. From first experiencing issues on Friday evening, to calling rei on Saturday morning, to being seen Sunday morning and treated immediately for a retinal tear, through to follow up on Wednesday afternoon, everything was brilliant. The rei was reassuringly calm, putting me at ease at a worrying time. Everything was done quietly and efficiently. I never had to wait anywhere for more than 5 minutes. I’ve never experienced care or service anything like it. Huge respect to you all and my heartfelt thanks.
Visited Ophthalmology on November 2022
Review titled Derriford Hospital
Replied on 13 November 2022
I am extremely grateful to receive the below feedback. We are sincerely grateful for your feedback and I will ensure this is circulated to all staff working in the REI so they are aware. Thank you Sophie Worth Support Manager
Information supplied by University Hospitals Plymouth NHS Trust