Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled They truly care
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
They treated my husband’s head injury with care and understanding. Working swiftly and efficiently and when he started getting anxiety they were very professional and helpful, calming him down and giving him the support he needed. Family is also treated with respect and kindness. Thank you so much.
Visited Accident and emergency services on August 2024
Review titled Darent Valley Hospital
Replied on 13 August 2024
Dear Valued Family Member, Thank you for your heartfelt feedback. We’re so glad to hear that your husband received the care and understanding he needed during such a challenging time. Our team is committed to providing swift, professional, and compassionate care, not just for our patients but for their families as well. It’s wonderful to know that we were able to support both your husband and your family, helping to ease his anxiety and ensuring you all felt respected and cared for. Your kind words will be shared with the team, and I know they will appreciate knowing how much their efforts meant to you. Thank you once again for sharing your experience with us. We wish your husband a smooth recovery and send our best wishes to you and your family. With gratitude, Darent Valley Hospital
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Review titled Amazing Service and Care
Rated 5 stars out of 5
by CHRISTINE AMELIA CLEMENTS - Posted on 18 August 2024
Having been sent by my GP to A & E I was expected by the department and welcomed in. The care and thoroughness of all the staff, despite being incredibly busy, was amazing. After several tests and consultations I was eventually admitted to a ward at 11.30pm - yet the staff were really attentive and kind as they settled me in. Then followed an 8 day stay while the team of doctors caringly followed my progress, diagnosed my problem and helped me to recover and be fit to send home. I have nothing but praise and thanks to All the staff on the ward, from medical through to catering and cleaning - all were kind, helpful, caring and efficient, even though their workloads were high. Thank you to Everyone who cared for me at DVH.
Visited General Medicine on August 2024
Review titled Darent Valley Hospital
Replied on 22 August 2024
Dear Christine Your heartfelt appreciation for the care you received at DVH is truly touching. It's wonderful to hear that, from the moment you arrived at A&E to your 8-day stay in the ward, the staff provided you with such exceptional attention and care. Your kind words reflect the dedication and compassion of the entire team - doctors, nurses, catering, and cleaning staff alike. They made a significant impact on your recovery, and your gratitude speaks volumes about the quality of service they provide, even under high workloads. Thank you for sharing your experience and for acknowledging the hard work of our amazing professionals. With our best wishes Darent Valley Hospital
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Review titled Brilliant service
Rated 5 stars out of 5
by Eleanor Fusher - Posted on 10 August 2024
My daughter had a baby by caesarean at Darent this week. Everyone in the department was great. The service she received from the doctors, midwives and nurses at the baby care unit was exceptional. Can’t thank them enough.
Visited Maternity services on August 2024
Review titled Darent Valley Hospital
Replied on 13 August 2024
Dear Eleanor, Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that your daughter received exceptional care during her caesarean and that the doctors, midwives, and nurses in our baby care unit were able to support your family during this special time. It is truly heartwarming to know that our team's efforts made a positive impact on your daughter’s experience. I will be sure to pass on your gratitude to everyone involved, as they will be thrilled to know that their dedication is appreciated. Congratulations on the new addition to your family! We wish you, your daughter, and your new grandchild all the best. With warm regards, Darent Valley Hospital
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Review titled Fantastic care
Rated 5 stars out of 5
by Jill Slater Wilkins - Posted on 30 August 2024
Following an episode in the Haematology department, I must say that the treatment I received from all involved was excellent. The care shown was sympathetic and professional. I can't praise or thank them enough. Thank you.
Visited Haematology on August 2024
Darent Valley Hospital has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Pauline Regan - Posted on 12 August 2024
I very recently was sent to A and E by my GP who suspected I had broken or fractured my hip. The treatment I received was really wonderful. I had to stay in overnight and despite being relentlessly busy they made me as comfortable as possible. I would like to say thank you for the care and patience I was treated with. I appreciate everything they did for me.
Visited Accident and emergency services on August 2024
Review titled Darent Valley Hospital
Replied on 13 August 2024
Dear Pauline, Thank you so much for taking the time to share your experience with us. We are truly pleased to hear that you felt well cared for during your visit to A&E. Our team works hard to ensure that every patient receives the best possible care, especially during challenging and busy times. It means a great deal to us that you felt comfortable and supported throughout your stay. Your kind words will certainly be shared with the entire team, and I know they will appreciate hearing how much their efforts made a difference for you. We wish you a smooth and speedy recovery, and please do not hesitate to reach out if you need anything further. With warm regards, Darent Valley Hospital
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Visited an and e on a Sunday and after 5 hours discharged with codeine. I was in such a bad way I went back on Monday for another 5 hour wait and was discharged with antibiotics for a “suspected uti” which has spread to my kidneys. Firstly the uti should have been checked on my first visit - they totally failed me Secondly I still have my reservations about giving someone antibiotics if the UTI isn’t confirmed.
Visited Accident and emergency services on July 2024
Review titled Darent Valley Hospital
Replied on 11 July 2024
Dear Anonymous We are sorry to hear about your experience and understand your concerns. The Emergency Department is designed to handle life-threatening emergencies and serious accidents - patients are triaged and seen in order of their priority. For urgent but non-life-threatening issues, we recommend contacting NHS 111 for advice and direction on the best course of action. This can help ensure you receive timely and appropriate care. Thank you for your feedback. If you have further concerns, please contact our PALS team directly. They can be contacted via telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Staff and 111 service - amazing!
Rated 5 stars out of 5
by Karen Akehurst - Posted on 20 July 2024
Yesterday I had to call 111 for my 10 year old daughter. From the call to us leaving Darenth, I could not fault the service provided. Especially when you have a sick child and your in panic mode. Upon speaking to a health adviser at 111, we were referraled within the hour to Urgent care. On arrival at a&e, we flew through the reception check points, both ladies were accommodating and friendly. Within minutes we were at the paediatric emergency ward where we immediately went for observation and checks. My daughter was high fever at this point. Their vibe of all the staff around us was upbeat, friendly and very very comfortable. The Doctor came in during observation and within less that 15mins we had a diagnosis and plan of action. Thank you to all the staff at Darenth. The NHS are very lucky to have you!
Visited Paediatrics services on July 2024
Review titled Darent Valley Hospital
Replied on 22 July 2024
Dear Karen We understand how stressful it can be when a child is unwell, and it’s heartening to know that our staff at Darent Valley Hospital were able to provide you with prompt and compassionate care during such a worrying time. Your kind words about the health adviser at NHS111, the reception staff, and the team at the paediatric emergency ward truly mean a lot to us. We strive to create a welcoming and efficient environment, and it’s wonderful to hear that you felt supported and comforted throughout your visit. Your feedback is a testament to the dedication and professionalism of our team, and we will make sure to pass on your appreciation to everyone involved. Thank you again for taking the time to acknowledge the hard work and dedication of our staff. We are proud to serve our community and are here for you whenever you need us. Wishing your daughter a speedy recovery. Warm regards, Darent Valley Hospital
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Review titled Amazing Experience
Rated 5 stars out of 5
by Aidan - Posted on 09 July 2024
I presented myself at the A&E Department here on the advice of a doctor at an Urgent Care Center in the area. Upon arrival I spoke with the nurse and was told to check in. Shortly after (5 minutes) I was called into a room with a nurse for assessment. During the assessment an A&E Consultant come into the room to get a computer, he asked the nurse what my presenting symptoms were, and asked if he could have a look, and told me if it required the surgical team he would make the referral for the morning. Fortunately, in this instance it didn't, the consultant prescribed anti-biotics, and gave me some wound care advice and said if I have any worsening symptoms to return. This is by far the best nhs Experience I had, my case was sufficiently dealt with in under 15-20 minutes. The consultant also answered any questions I had regarding the matter it was great!
Visited Accident and emergency services on July 2024
Review titled Darent Valley Hospital
Replied on 11 July 2024
Dear Aidan Thank you so much for sharing your positive experience with our A&E Department. We are delighted to hear that you received prompt and thorough care. Our team strives to provide the best possible service, and it’s wonderful to know that the nurse and consultant were able to address your needs efficiently and effectively. Your feedback is greatly appreciated and will be shared with the team to continue motivating them to deliver excellent patient care. If you have any further questions or concerns, please don't hesitate to reach out. Wishing you a swift recovery! Darent Valley Hospital
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Review titled Dangerous
Rated 1 star out of 5
by Joe - Posted on 19 July 2024
Had a blood draw today, the female nurse stuck the syringe straight into my tendon then drew 3 vials of blood from it, over 12 hours later I am unable to extend my arm and the area is very sore with swelling👍 really hope this isnt serious
Visited Don't know on July 2024
Review titled Darent Valley Hospital
Replied on 22 July 2024
Dear Joe, We are sorry to hear about your experience during your recent blood draw. Your health and well-being are of the utmost importance to us, and we understand how concerning and uncomfortable this situation must be for you. We would like to discuss this matter with you in more detail and ensure that you receive the appropriate care and follow-up. Please contact us at your earliest convenience so we can address your concerns promptly. You can reach us me directly via email at: dgn-tr.PALS@nhs.net. Thank you for bringing this to our attention. We are committed to resolving this issue and ensuring your health and safety. Sincerely, Darent Valley Hospital
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Review titled Lost MRI Results
Rated 1 star out of 5
by Ella McCarthy - Posted on 28 August 2024
I had to have an MRI under the 2 week wait brain cancer scan method and its been over a month since, I have chased numerous times both darenth Valley & my doctors direct and they have magically lost my MRI results!!!
Visited Neurology on July 2024
Review titled Darent Valley Hospital
Replied on 29 August 2024
Dear Ella, We are writing to express our apologies for the distressing situation you have encountered regarding your MRI scan. We understand that you underwent the MRI under the two-week wait brain cancer scan method, and it has now been over a month since the procedure without any results being provided. It is deeply concerning to learn that despite numerous follow-ups your MRI results appear to have been misplaced. This is completely unacceptable, and we can only imagine the frustration and anxiety this has caused you. Your health and peace of mind are of utmost importance, and we deeply regret the oversight that has led to this situation. Thank you for your understanding and patience as we work to resolve this issue. Once again, please accept our apology. Kind regards Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust