Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care shown
Rated 5 stars out of 5
by Daph Rudd - Posted on 20 August 2024
I brought my 41yr old son in after he suffered from chest pains at camp. (he also happens to have 'Downs'). From the moment we entered the A & E department, we were absolutely amazed at the professionalism & care, & the way my son was treated was second to none. We were actually asked to stay for a further six hours so that blood tests could be repeated. After two blood tests, offers of sandwiches & coffee, two ECG's, and a chest X-ray, we were given the all clear with a follow up appointment in Cardiology within three weeks. As a family, we have total admiration for every member of staff we encountered. Thank you from the bottom of our hearts
Visited Accident and emergency services on August 2024
Review titled Cumberland Infirmary
Replied on 21 August 2024
Dear Daph Rudd Thank you for taking the time to share your feedback relating to your son's A&E attendance - it must have been such a worry for you. Your feedback will be recorded and shared with the A&E team. It is nice read your son's experience and I am pleased that your experience was so positive. The staff will be so grateful for your feedback. I hope your son is keeping well. Take care Sylvia Patient Experience Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Chloe - Posted on 09 August 2024
I had to have a hysteroscopy today which wasn’t really planned. I would just like to thank the staff in gynaecology in the Cumberland Infirmary. They have been so helpful while I have been having trouble getting a contraceptive coil removed. They went above and beyond to help me and I couldn’t be more grateful. They are extremely lovely people. Thank you so much again.
Visited Gynaecology on August 2024
Review titled Cumberland Infirmary
Replied on 13 August 2024
Dear Chloe Thank you for sharing your feedback regarding your recent hysteroscopy. It is really nice to read how helpful the staff were and how lovely you found them. Your feedback will be recorded and shared with the staff in the gynaecology team at the Cumberland Infirmary - they will be really pleased to read your feedback. take care Sylvia Patient Experience Manager
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
I wish to thank all staff involved with my sons care. The care received was not only outstanding but above and beyond. The compassionate care delivered during the admission was delivered with the upmost respect and tailored to his needs. I have not enough words to express how grateful I am for the outstanding care given and the above and beyond commitment. Huge heartfelt thank you to all the staff involved.
Visited Accident and emergency services on July 2024
Review titled Cumberland Infirmary
Replied on 19 July 2024
Dear parent Thank you for taking the time to share your feedback relating to the care your son received whilst he was an inpatient. I hope your son is recovering well from his inpatient stay. I will record and share your feedback - the staff will be really pleased to read your lovely words. Take care Sylvia Patient Experience Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Dorothy Robinson - Posted on 15 July 2024
Just to let everyone know,my mum passed away last week,and the nurses and doctors were absolutely brilliant,she was on maple ward,they couldn't do enough for her,nothing too much trouble,when we asked they were there,even downloaded music for her,looked after us too,tea, toast I feel they would have done anything to help . myself sister and adopted daughter no words can cover what you did.
Visited Don't know on July 2024
Cumberland Infirmary has not yet replied.
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Review titled Discharge transport.
Rated 5 stars out of 5
by James Northwood - Posted on 10 July 2024
Following my recent stay in A and E , I was discharged on July 4th 2024. Because of my condition transport was "arranged" to take me home. Despite being given a time for collection, this was put back on three occasions. Subsequently I started to get irritated and had a robust exchange with the staff who were arranging such things. I was informed that the actual transport was arranged separately, however. The point I am making is that my "flack" was directed at the ladies in the office when it should not have been. The criticism is of the transport itself e.g. does it really take over 40 minutes to get from Bochergate to the infirmary? May I subtly suggest that the vehicles are fitted with tacographs ? Thankyou for your indulgence, Jim Northwood.
Visited Accident and emergency services on July 2024
Review titled Cumberland Infirmary
Replied on 15 July 2024
Dear Mr Northwood Thank you for taking the time to share your feedback relating to your A&E attendance, specifically your transport arrangements at point of discharge. Your feedback will be shared with the A&E Matron, however, if you would like to discuss your experience further and the issue with the transport please contact the Patient Advice & Liaison Service (PALS) on 01228 814008 or email PALS@ncic.nhs.uk and they can arrange for your concerns to be reviewed. Thank you once again for sharing your feedback, please accept my apologies for the delay you experienced. Take care Sylvia Patient Experience Manager
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Review titled Labour ward
Rated 5 stars out of 5
by Amy shovlin - Posted on 28 June 2024
On Monday the 24th of June 2024 I went into the labour ward to be induced to have my baby, from the moment we arrived till the minute we left the staff were lovely and friendly and bent over backwards for us, the main midwife that was looking after me was so lovely and so helpful, the ward was really clean and all the staff were always asking if we needed anything like drinks ect ... the day I had to leave the labour ward to go onto the maternity ward I was sad to leave as I felt so relaxed there and sad to leave the lovely staff. I just wanted to take my time to write this review and thank the labour ward for there amazing service that I received xx
Visited Don't know on June 2024
Review titled Cumberland Infirmary
Replied on 28 June 2024
Dear Amy Congratulations on the birth of your baby. Thank you for taking the time to share your feedback relating to your experience on our labour ward, especially when you have a new baby at home. I have shared your feedback with Associate Director of Midwifery and Gynaecology and the Maternity Matron, who will share this with the staffing team. It is nice to read how the staff had such a positive impact on your experience. I hope you and your baby are settling in well at home. Take care Sylvia Patient Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mick Swindells - Posted on 06 June 2024
Around 11am on Saturday 1st June I was admitted to the A&E with a large haematoma. By 3pm I had been in theatre, had the wound drained and was lying comfortable on a ward. I remained in hospital for 2 days. The treatment from all staff, doctors and nursing, was first class. Not only did they diagnose the problem in the first instance but took measures to remedy it with the greatest sympathy. I would like this review to be brought to the attention of the ENT Consultant (Dr A) who's professionalism was exploratory and all the staff on Ward Maple A
Visited Ear, Nose & Throat on June 2024
Review titled Cumberland Infirmary
Replied on 06 June 2024
Dear Mr Swindells Thank you for taking the time to share your feedback relating to your recent experience with A&E, ENT and Maple A. I am pleased to read that you received timely treatment for your large haematoma and you have rated your treatment as first class. The staff will be pleased to read you feedback when I share it with them. I hope you are making a full recovery. Take care Sylvia Patient Experience Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Received confirmation for urgent appointment to gastroenterology. Waited an hour to then be told there had been a “mix up” and no one was available. Also could not tell me when next urgent appointment would be available. Utterly useless.
Visited Gastrointestinal and Liver services on May 2024
Review titled Cumberland Infirmary
Replied on 20 May 2024
Dear patient I am sorry to read your feedback - thank you for taking the time to let us know. The Patient Advice & Liaison Service could assist you with another appointment and what went wrong with your appointment, please ring 01228 814 008 (press option 6) or email PALS@ncic.nhs.uk with your full name, date of birth and NHS number and they will look into this for you or you could ring the contact centre to enquire about another appointment 03447 760 003. Once again please accept my sincere apologies for your experience. Take care Sylvia Patient Experience Manager
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2024
My husband had an appointment with the ENT department yesterday, after an hours round trip, long wait to be seen, then less than 5 minutes in the room. Not happy. To be greeted with..don’t know why you’re here, was unexpected. Ok, the appointment showed ear infection was completely clear and no damage to the ear, but when he asked about the dizzy spells he had for the last two weeks, was told…see you own GP about that. GP was surprised as they would normally refer patients to ENT for dizzy spells after ear problems. All in all a waste of time and money. The GP could easily have checked the ear. Hope don’t need to be referred to this clinic anytime in the future.
Visited Ear, Nose & Throat on May 2024
Review titled Cumberland Infirmary
Replied on 09 May 2024
Dear anonymous I am sorry to read your husband's experience which has led you to leave this negative review and I am sorry this was a waste of time and money for you both - thank you for sharing your feedback. If your husband would like the Patient Advice & Liaison Service (PALS) to look into his experience for him, could you ask him to contact PALS - phone 01228 814 008 (option 6) or email PALS@ncic.nhs.uk with all his details and one of the PALS officers will look into this for him. I will share your feedback the Matron and Service Manager for ENT to make them aware of your husbands experience. Take care Sylvia Patient Experience Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Peter Cusack - Posted on 17 May 2024
I am writing to express my heart felt gratitude for the exceptional care I received during my recent stay at the Cumberland infirmary the dedication professionalism and kindness made a significant impact on my recovery andi would like to thank all the stuff on the wards elm and aspin they were exceptional and I would like to extend my gratitude to the entire team at Cumberland yours sincerely Peter Cusack.
Visited Stroke on April 2024
Review titled Cumberland Infirmary
Replied on 20 May 2024
Dear Mr Cusack Thank you for taking the time to share with us your feedback for the staff on Aspen and Elm wards. It is nice to read who the dedication, professionalism and kindness had such an impact on your recovery - the staff will be pleased to read this. Your feedback will be recorded shared with the staffing teams on both wards. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust