Croydon University Hospital
530 London Road, Thornton Heath, Surrey, CR7 7YEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Surgical Assesment Unit
Rated 4 stars out of 5
by Anonymous - Posted on 27 November 2023
Attended with my partner after receiving a phone call to attend an appointment asap. Service was good but I’m concerned that relatives are not allowed to attend the appointment, even when requested by the patient. I asked why and was given no explanation other than it is the rule and it’s a ward so that’s why. As someone who works in the NHS this is not correct and when an escort is requested by the patient, it should not be denied. Especially when there is no clear explanation, surgery was being discussed and my partner needed someone to support him. Very disappointing
Visited Orthopaedics on November 2023
Croydon University Hospital has not yet replied.
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Review titled Prescription nightmare
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
It makes no sense that prescriptions when treated at this hospital must be picked up at the terrible and under staffed Lloyds on site, rather than being given to patient to use at their local pharmacy. Today I saw a heavily pregnant woman collapse in the long standing queue just to get a ticket in order to then wait. Doctors care to care for her but there were very elderly people with heart conditions waiting two hours without seating being available. It’s ridiculous. It’s a dangerous, inefficient system and needs to be changed as soon as possible. I write this still waiting for my prescription, which I had to skip work to come and collect as it takes me an hour to get to the hospital. Soviet.
Visited Don't know on November 2023
Croydon University Hospital has not yet replied.
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Review titled No MRI results available at appointment
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2023
I waited with my daughter for over an hour to see the doctor to get the MRI results at fracture clinic and was finally told they were not available after approximately four weeks. So nil could be done to help me. Another long wait in prospect and such a waste of time for everyone. The department needs to check that results are there before sending out appointments. Excuse given was" too many patients and not enough doctors
Visited Orthopaedics on October 2023
Croydon University Hospital has not yet replied.
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Review titled Lack of compassion
by Izzy1990 - Posted on 26 October 2023
I waited for half a year for an appointment with gynecology at Mayday because I am suspected to have thoracic endometriosis. My life has a been a hell since all this started and when I got to my appointment I felt a complete lack of compassion or getting any reassurance from the doctor I was seeing. I could hardly get any words out because I felt like everything I said was dismissed because apparently I have regular periods. I have the hormonal injections which luckily help a lot, but I am not back to how I was before this nightmare started. I now have to wait for an MRI appointment (probably another 6 months) and god knows how long before someone looks at it and speaks to me about this. It's an awful feeling to go see a doctor to feel like they don't have time to listen and also that they don't show any sort of compassion as if I am not human. Whenever I go here the experience I have is absolutely horrific.
Visited October 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled I felt as if I was really being taken care of
by ophiuchushk33 - Posted on 03 November 2023
I had an abscess on my neck. I had an MRI scan and was given antibiotics. All the doctors were wonderful. I felt extremely safe in their arms from the surgical team to even in the ones who first took my blood tests and gave me antibiotics. They were such good vibes and positive, even after having so many patients to deal with during the day, I haven’t felt so grateful in my life. The doctors were extremely well-spoken and spoke me through the procedures and everything they were going to, which also made me feel more safe as I knew what was going to happen to me, what was going on and how it it was going to be sorted and fixed. I felt as if I was really being taken care of and honestly I wish the best for that entire surgical team and every Doctor that helped me at Croydon University Hospital I don’t even think this is enough to show my gratitude.
Visited October 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled Prompt and efficient Service
Rated 5 stars out of 5
by Dr Satish Desai, OBE - Posted on 16 September 2023
I was impressed by the courtesy and promptness shown to me, right from the reception to all the nursing staff and operatives. They were very patient and understanding with the situation of people aged 80 (+). In spite of the current pressures on the NHS, their diligence and forbearance were remarkable. My sicere gratitude!
Visited Diagnostic Endoscopy on September 2023
Croydon University Hospital has not yet replied.
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Review titled A&E surprise
Rated 4 stars out of 5
by Leeper - Posted on 25 September 2023
This is the first time I have visited the CUH A&E dept for some years. The last time my visit lasted 8 hours plus for a minor leg injury. This time, apart from having to wait in a long queue to be logged in, as only one person doing this, I found the process very good. The staff were friendly and the examinations were thorough, covering all bases linked to my condition, (chest and breathing problems). Having expected to be waiting in A&E for many hours as per last time, I was surprised to have been, seen, examined, various procedures carried out, final medical evaluation, medication and discharged all in just over 3 hours. As a follow up, I was booked into an out patience clinic the next day and received the same level of service from the friendly staff.
Visited Accident and emergency services on September 2023
Croydon University Hospital has not yet replied.
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Review titled A & E, xray dept, Majors,Edgecombe 1 were excellent
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
Our relative was seen in A and E, had blood tests, xrays and spent time in Majors, Mh unit and longer stay in Edgecombe ward 1 in week of 21th September. We feel all staff should all be commended on their excellent care , kindness and compassion. They all work very hard indeed. Everywhere was very clean. The restaurant too.
Visited Don't know on September 2023
Croydon University Hospital has not yet replied.
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Review titled Fish bone in throat ignored
Rated 2 stars out of 5
by Tracy - Posted on 10 September 2023
Sent to A &E by 111 after getting a fish bone stuck in throat. The Dr did not look into my throat but sent me to have an x-ray. He said they couldn’t see anything and decided I had scratched my throat. I insisted I could feel the bone sticking in at the very back. I was ignored and not once did he even ask to look at my throat. He just told me to go to St George’s if I started struggling to breathe and sent me home. My daughter met me at the hospital and once home she looked into my throat and could see where it was and after a few attempts she managed to remove it with tweezers. I am appalled I was not even examined. He would have seen the bone if he had looked. This is just poor care.
Visited Accident and emergency services on September 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sandra - Posted on 29 August 2023
I arrived at A&E after a consultation with an NHS 111 doctor. The care I received from Croydon A&E department was exemplary. After I booked myself in I was seen and treated within minutes. All of the healthcare staff were very thorough and I felt safe under their care. Once my symptoms were eased and the relevant tests were done, the doctor took his time to explain what was wrong and what medicines I needed and why. Luckily I was able to return home and was assured they were there should I need them further. Well done Croydon University Hospital A&E department, you are fantastic.
Visited Accident and emergency services on August 2023
Croydon University Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust