Crawley Hospital- Sussex Community NHS Trust
West Green Drive, Crawley, West Sussex, RH11 7DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Crawley Hospital- Sussex Community NHS Trust.
Reviews
-
Review titled Great Team
Rated 5 stars out of 5
by David Strange - Posted on 19 August 2024
I crushed my thumb, causing quite a bit of damage to the end of the thumb. The team were very supportive, and had me ex-rayed and treated the wound all within a short period of time. And I must say all of the team were very efficient and heloful in the process of their work. 10/10 from me 👍🏻
Visited Urgent Treatment Centre on August 2024
Crawley Hospital- Sussex Community NHS Trust has not yet replied.
-
Review titled Thorough and quick turn around
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
Really pleased with my experience at Crawley urgent treatment centre. I was seen very quickly and had an x-ray and consultation in the space of an hour and a half. This so much better than years previously. Staff were also very friendly and nice.
Visited Urgent Treatment Centre on August 2024
Crawley Hospital- Sussex Community NHS Trust has not yet replied.
-
Review titled Excellent Women's Centre
Rated 5 stars out of 5
by Lois - Posted on 07 July 2024
I was very happy with everything I experienced at the Women's Centre. All of the staff were very kind, helpful and professional and the information and service I was given could not have been better. This is my second visit in 3 years, and both visits were excellent. I can't fault this department.
Visited Obstetrics And Gynaecology on July 2024
Crawley Hospital- Sussex Community NHS Trust has not yet replied.
-
Review titled Excellent care from great staff.
Rated 5 stars out of 5
by Christina G. - Posted on 06 November 2023
I visited Crawley Urgent Treatment Centre on Sunday morning with a knee injury and received excellent care from all.There was a friendly efficient atmosphere in the department, and I would like to thank the Security staff, Receptionist, Radiographer and of course the Senior Sister for their care and professionalism.
Visited Urgent Treatment Centre on November 2023
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 05 December 2023
Thank you so much for taking the time to tell us about your recent positive experience at the Crawley Urgent Treatment Centre We have shared your kind feedback with the team involved. Best wishes Patient Experience Team
Provided by Care opinion
-
Review titled Trauma & Orthopaedics Outpatient
Rated 3 stars out of 5
by Peter Aldersley - Posted on 26 January 2024
This Dept is not listed in this website's introduction. Foot surgery on 10th November, very pleased with the result, however: the first followup consultation was 24 Nov 2023, also very good, and conclusion was for another X ray at second consultation to be arranged in 4 to 6 weeks time. This was subsequently scheduled for 8th Jan 2024 (at East Surrey as requested by me) This was cancelled by the hospital and rescheduled for 16th Feb at Crawley This was cancelled by the hospital and rescheduled for 23rd Feb at Crawley This has now been cancelled by the hospital and rescheduled for 5th April 2024 at Crawley So it seems to me that this 2nd consultation is not considered to be that important. I cannot attend on 5th April so maybe it will need to be rescheduled. Or maybe I will just give up on the NHS and carry on without their assistance?
Visited Don't know on November 2023
Crawley Hospital- Sussex Community NHS Trust has not yet replied.
-
Review titled Wait Times
by omegaeh58 - Posted on 11 May 2023
Over the years I have had many a trip to the walk in centre in Crawley with the wait times averaging between 2-4 hours to be seen. I appreciate that the walk in centre is just that and cannot be managed and staffed to historical footfall, but I feel that something needs to be done. I think it is ridiculous that the walk in centre caters for such a vast area. I believe the system is stretched to capacity and there is no give. Most cases are where the patients are unable to get doctors appointments so therefore end up in the walk in centre when really a simple trip to the GP would suffice. As I am sat here now writing this, I have yet to be seen by a nurse for triage and I am 2.5 hours in. I am one such patient who I believe if there were more doctor’s appointments were available I wouldn’t be clogging up an already bursting system.
Visited May 2023
Provided by Care opinion
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 17 May 2023
Thank you for taking the time to give feedback regarding our Crawley UTC service. I am sorry you experienced a long waiting time when you visited. If you would like to discuss the matter in more detail please contact our PALS team at sc-tr.PALS@nhs.net Best wishes Patient Experience Team
Provided by Care opinion
-
Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
I had a bone densitometry appointment on 10th May and was very impressed with how efficient everything was. I was seen on time and welcomed by a friendly Physiotherapist. She was professional, informative and caring and answered all my questions thoroughly. With all NHS workers under such pressure, I was grateful to be treated with such care. Thank you.
Visited Don't know on May 2023
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 06 June 2023
Thank you so much for taking the time to tell us about your recent positive experience at Crawley Hospital. We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
-
Review titled Caring, kind and helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 28 May 2023
Visit with my mother with heartbeat issues on Saturday evening. It was busy and it took a lot of waiting , but both the nurse and doctor were superb, caring and helpful. and the doctor was so helpful in explaining everything, linking back to previous notes and setting out what to do next and if it should happen again. Went away very reassured and grateful. Thank you to our wonderful NHS. It’s just a shame that there couldn’t have been more staff on duty to save everyone having to wait so long.
Visited Urgent Treatment Centre on May 2023
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 06 June 2023
Thank you so much for taking the time to tell us about your recent positive experience with Crawley Hospital. We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Annette Wright - Posted on 08 April 2023
My daughter had day surgery to remove her metal work from her humerus. The anaesthetists were exceptional and the care given all round.the environment was very positive and everyone we spoke to was extremely professional. Thank you all so much.
Visited General Surgery on April 2023
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 06 June 2023
Thank you so much for taking the time to tell us about your recent positive experience at Crawley Hospital. We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
-
Review titled Staff at the core of the NHS
by microscopiumjx65 - Posted on 27 April 2023
Although the hospital looks very dated and seems like it has seen better times once you are in the patient area all looks fine and clean. The staff are very polite and helpful, they make you feel very comfortable. The process was smooth. Nothing bad to say. Thanks nhs and specially to the staff, they are the core of all the NHS.
Visited April 2023
Provided by Care opinion
Review titled Crawley Hospital- Sussex Community NHS Trust
Replied on 06 June 2023
Thank you so much for taking the time to tell us about your recent positive experience at Crawley Hospital. We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
Information supplied by Sussex Community NHS Foundation Trust