Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Overwhelmingly kind
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
I went for my appointment, I had two nurses and a doctor for a small procedure. I received the most kind, helpful support with compassion and nurture. I could not have asked for any better, those people supporting me are absolutely wonderful, I became upset during the procedure with discomfort and they were just completely there for me. Offering distraction and they gave me such lovely compliments that I honestly came out feeling great, dispite being in discomfort due to the nature of the procedure. Cannot thank them enough!
Visited Gynaecology on September 2024
Review titled Conquest Hospital
Replied on 12 September 2024
Dear Patient, Thank you so much for taking the time to tell us about your recent experience of care under our Gynaecology Team; it is very much appreciated. We recognise that many procedures untaken by the Gynaecology Team can be sensitive and intimate, and sometimes a source of discomfort, so it is very reassuring to read that the staff around you were kind, compassionate and supportive, and helped you to get through to the end of the procedure. Treating patients with dignity and respect forms part of our care values, and your feedback reminds us how important this is. We hope the procedure has, or will lead to, a positive outcome, and we send you our best wishes for good health in the future. We will share your comments and thanks with staff as we are confident they will be delighted to know what a difference their care made to you.
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Review titled A five-star experience
Rated 5 stars out of 5
by Alison Weir - Posted on 19 August 2024
I was enormously impressed by the treatment I received in A&E on 17th August. The ladies on reception were so kind and welcoming, and the waiting room was only half full - no comparison to my local hospital near London. I was seen in less than 10 minutes by the nurse and immediately afterwards by the doctor, who was very kind and thorough, and took a lot of care in treating me, bringing in a senior doctor when she needed to have her opinion reinforced. Altogether, a very positive experience - I wish all hospitals were like the wonderful Conquest.
Visited Accident and emergency services on August 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Alison, We are grateful to you for taking the time to leave us such kind feedback about your positive experience of care throughout your attendance to the Emergency Department. We hope you have made a good recovery, and wish you all the very best. Please be reassured that your lovely words have been shared with the team.
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Review titled Heartfelt thanks
Rated 5 stars out of 5
by Elisabeth Broome - Posted on 06 August 2024
After my accident when I fell over in Bexhill and broke my arm, the ambulance staff were so kind and caring and when we reached the Conquest Hospital in Hastings every member of staff, the doctors, nurses, people in x-ray and other staff helped in every way. I thank them all from the bottom of my heart
Visited Accident and emergency services on August 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Elisabeth, Thank you so much for sharing with us your experience of care after attending the Emergency Department at Conquest Hospital. We are delighted to read that the staff involved in your care were kind, caring and helpful, and very much hope your broken arm will heal in time. We hope you make a good and comfortable recovery, and will share your positive feedback with the relevant departments at Conquest Hospital.
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Review titled Flawless
Rated 5 stars out of 5
by Janine - Posted on 20 August 2024
I was admitted to SDEC after a scan revealed I had a DVT. I am extremely hard to withdraw blood from which often leads to a stressful, painful time for me but they really knew what they were doing and even got a specialist to get a cannula in, (1st attempt) which I thought would never happen. They were all friendly and I found it all quite relaxing under the circumstances. They have restored my faith and were all efficient, friendly and professional. Fantastic service.
Visited Urgent Treatment Centre on August 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Janine, Thank you for taking the time to share with us your positive experience of care in our Same Day Emergency Care (SDEC) department. A DVT can be very worrying, so we are thrilled to read that staff made sure to take good care of you and provided with a standard of care you found reassuring and professional. We hope that you are now feeling much better, and will share your kind comments with the SDEC team.
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Review titled Early pregnancy
Rated 2 stars out of 5
by Anonymous - Posted on 13 August 2024
I went in over the period of 3 weeks complaint if bleeding and clotting. They had no plans to check or make sure my baby was ok. I kept getting turn away saying it’s all ok. It’s turned out I went to a different hospital to find out I’ve miscarried. I feel I have been neglected here and it’s made me feel like rubbish not having my child when they could have done somthing or checked me ealrier on.
Visited Maternity services on August 2024
Review titled Conquest Hospital
Replied on 20 August 2024
We were very sorry to learn of your subsequent miscarriage and recognise this must be a very difficult and upsetting time for you, for which we apologise. We were concerned to read that despite attending the hospital with bleeding no checks were made, and should you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 5309 or via email on esh-tr.PatientExperience@nhs.net and they can make enquiries on your behalf.
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Review titled Fantastic service
Rated 5 stars out of 5
by Angela Davies - Posted on 14 August 2024
After a fall that left me unable to walk (I’m disabled) I was taken to the Conquest a&e. The experience was excellent from the ambulance people who reassured me kindly while taking me down my stairs to the lady nurse who accessed me who was very sweet and kept me informed with that was going on (she even went to check where I was on my doctors list) My doctor was lovely and even though she did say she would like to keep me in so I could be seen by a physiotherapist she respected my anxiety and checked to make sure I have help if I went home. In total from requesting an ambulance to pick me up to coming home was 7 hours, a&e was really busy (summer holidays) and the staff coped marvellously. I can’t praise the staff enough.
Visited Accident and emergency services on August 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Angela, Thank you for taking the time to contact us about your recent positive experience of care following a fall. It must have been a worrying and upsetting time for you, so we are very pleased to read that you had such a positive experience from all staff involved in your care during your attendance to the Emergency Department. We very much hope you have, or will in time make a good and comfortable recovery, and wish you all the very best. Take care Angela, and we will also share your lovely comments with the staff concerned.
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Review titled Great department
Rated 5 stars out of 5
by Elaine Thorley - Posted on 03 August 2024
I had my second appointment at this department and was once again very impressed by the service that i received. The HCA that greeted me was very polite and efficient and kept me updated about the very slight time delay of my appointment. The consultant was very efficient and made out a care plan for me to follow with detailed instructions about medication that i needed to take. He also answered my many questions that i had with great patience and i did not feel at all rushed during the consultation. I do not require a follow-up appointment but he told me that if i had any further problems then i could get in touch with his secretary which was very reassuring.
Visited Neurology on July 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Elaine, Thank you for taking the time to leave a further positive comment about the Neurology Team following your second appointment with them. It is reassuring that the HCA was polite and kept you updated when there was a delay and that the Consultant was efficient, providing you with a detailed care plan, taking the time to explain this to you, and gave instructions on who to contact if you had any further problems. We will ensure your further kind words are shared with the Neurology Team.
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Review titled Excellent care
Rated 5 stars out of 5
by Emily - Posted on 01 August 2024
I had a procedure at interventional radiology that I was extremely nervous about. The consultant and the nurses were incredible and so caring and put me at ease and I was well looked after. Massive credits to the team.
Visited Interventional Radiology on July 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Emily, Thank you for taking the time to share your positive experience of care with us. We are delighted to read that you found staff to be very helpful and kind and able to provide reassurances regarding your procedure that could put you at ease. We will ensure your lovely words are shared with the team.
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Review titled Great department
Rated 5 stars out of 5
by Elaine Thorley - Posted on 01 August 2024
I visited the neurology department for the second time this year and had another fantastic visit. I saw the same consultant and yet again he was absolutely amazing. I have had quite worrying neurological problems for nearly a year and a half now and after extensive tests the consultant has worked out a care plan for my health problems. This has given me some hope at last and he told me that if nothing works for me or if i have any more problems or questions in the future then i can speak to his medical secretary and they will arrange a further appointment for me. All of this is very reassuring and gives me some hope that i can get some relief from my symptoms and gives me hope for the future.
Visited Neurology on July 2024
Review titled Conquest Hospital
Replied on 11 September 2024
Dear Elaine, Thank you for sharing your positive experience of care with us. It is always encouraging to read that patients have felt well cared for, and that their health concerns have been thoroughly investigated. We recognise this would have been a worrying time for you and are pleased to learn that there is a care plan in place to address your symptoms. We will ensure that your comments are shared with the Neurology Team.
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Review titled Excellent care from all involved
Rated 5 stars out of 5
by Pam Lyons - Posted on 06 June 2024
I went to fracture clinic at Conquest hospital for review and new plaster for double wrist fractures. From the receptionist, to the consultant, to the X-ray staff and the lady who did the plastering, everyone was super efficient and friendly, made the experience as positive as it could have been. The clinic was very busy, and running a bit late, but I was seen quite quickly, and the staff continuously kept everyone in the waiting room informed. There was a friendly atmosphere with a lot of good humour to distract from the more painful aspects of the procedure. Thanks to all in the department.
Visited Orthopaedics on June 2024
Review titled Conquest Hospital
Replied on 11 July 2024
Dear Pam, Thank you for your kind comments regarding the care you received from our Fracture Clinic at Conquest Hospital. It was lovely to read how you were treated with kindness, good humour, and efficiency from all the staff who you interacted with. We do hope you are making progress following your double wrist fractures and will ensure your kind comments are relayed to the teams involved.
Information supplied by East Sussex Healthcare NHS Trust