City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled 10 hour + waiting times!!
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Do not attend this hosptial under any circumstance! Wouldn’t put my dog in here! I was sent by 111 due to concerns of a blood clot being on my lung, being unable to breathe properly and suffering with chest pain and tightness. I was seen almost immediately by the nurses of whom was rude and acted as though they did not want to be there. The reception staff were unapproachable huffing and puffing when asking simple, polite questions. Patients were being dragged across the floors and it was announced to the rest of the patients ‘do not worry about him there is nothing wrong with him he is doing it to get a bed’ this was from a care assistant. This patient was also throwing up on the floor and was left and ignored until a member of the public gave him a sick bowl. The whole t was full of dirt. Not sanitary in the slightest with peoples cotton wool from their blood being taken- left on the floors, a pile of sweeped rubbish left in the middle of the waiting area. Orange peel ect left on the floor, people with stab wounds left to ‘wait’. Absolutely disgusting, please do not attend!
Visited Accident and emergency services on December 2022
Review titled City Hospital
Replied on 16 December 2022
Dear patient, I am sorry to read about your negative experience when visiting our A&E department at City Hospital. I am concerned about your description of a patient being mistreated and the attitude of the staff who you encountered. This is not the kind of behaviour we would expect from our staff. I will ensure that this is investigated further by passing on your comments to the service manager. I will also raise the issue around cleanliness with our domestic services. Please accept my apologies for your negative experience. Kind regards, Richard Beeken, Chief Executive.
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Review titled Poor practice
Rated 1 star out of 5
by Kerry - Posted on 08 December 2022
So my son and his girlfriend are expecting a baby and today was there first scan, both myself and my son are planned birthing partners and was looking forward to sharing the whole pregnancy experience with my sons girlfriend. I have attended midwife appointments with them both, then we come to hospital and book in for her scan, all three of us went to the booking in desk, not once was we told that only 1 adult could go in with my sons girlfriend so we all sit and wait for 45 mins past the appointment time. Finally we get called through only for myself to be told I had to leave as it is only 1 other adult in the scan room (always used to be 2). So after a long wait I have to leave which was upsetting to all of us, just as we are leaving another couple went in with 2 adults with them and when I asked why I got told well she needs an interpreter. Can’t help but feel double standards are being carried out, the one person wants 2 adults for support but isn’t allowed the other needs 2 people for support and is allowed. This is not the first time this hospital has messed up in maternity and I’m sure it won’t be the last. I used to hold this hospital in high esteem but not anymore.
Visited Maternity services on December 2022
Review titled City Hospital
Replied on 30 December 2022
Dear Kerry, thank you for sharing your feedback, I am sorry that you are unhappy with your recent experience when attending a scan with your son and his girlfriend. Our current policy is that only one person can accompany a woman having her scan due to infection control measures, unless they have additional needs, for example an interpreter to help translate. However based on your feedback, I will ask the team to review the current position to see if it can be changed without impacting infection control measures. I must apologise that you weren’t informed about the one-person policy at any point and have spoken with the service to ensure that appointment letters will now clearly state this, and signs are immediately erected in the area so that it is clear to patients using the service. Kind regards, Mel Roberts, Chief Nursing Officer
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Review titled Thank you
by plusmp76 - Posted on 27 February 2023
We came in with our 12-month-old son, who had a rare skin condition which makes children really poorly. He was canulated, had bloods and swabs and had to stay in for a few weeks. My child is very social, so being isolated was very upsetting to watch, but every single person working at the hospital who came to see him were honestly amazing, they all interacted with him, making him laugh, even gave him hugs that he requested all the time. The staff always made sure me and my partner as parents were cared for too, we had many laughs through the tough time, some hugs and lots of words of encouragement. They got us through the worst time of our lives. We will never forget the care and love they showed to all 3 of us 24/7. I'm so grateful for everything they have done on the road to my son's recovery. I will never forget what they have done for us. They were the light at our darkest time and we could have never got through it without their support and kindness, as well as the health care we received.
Visited November 2022
Provided by Care opinion
Review titled City Hospital
Replied on 09 March 2023
Thank you for your kind words about the care that your child received when he came to our hospital. We are glad to read about the good care and support they showed your son and you all as a family. We will ensure this feedback is passed onto the teams involved. Kind regards, The Communications Team.
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Review titled City Hospital Experience
by stonekx55 - Posted on 14 October 2022
The day and night staff in ward D11 were caring and responsive. The doctors and consultants explained everything clearly to me and I felt safe and listened to.
Visited October 2022
Provided by Care opinion
Review titled City Hospital
Replied on 31 October 2022
Dear patient, thank you for your comments about your experience on D11. It is great to read that the staff were caring and responsive and that they were able to explain everything to you with clarity. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I attended the gynaecology department at the treatment centre this morning for a colposcopy. I was really nervous about the procedure and the staff were so kind. I can't remember their names, but every single staff member I interacted with were lovely. They really put me at ease with an uncomfortable procedure, listened to my requests and provided welcome distractions by chatting.
Visited General Medicine on October 2022
Review titled City Hospital
Replied on 31 October 2022
Dear patient, thank you for your positive feedback about the gynaecology department. I will ensure that your comments are passed onto the team so that they are aware of your experience. I wish you all the best with your recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled MRI Imaging booking receptionist so rude!
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2022
Phoned to try and book an MRI scan, receptionist was so rude cut me off before I could explain what I was calling for and then was transferred to the wrong department, x-ray receptionist was pleasant and transferred me back again to this person. People are human beings with concerns, a little bit of humanity, respect and understanding goes along way especially in worrying times!! Perhaps effective communication training would help, but then again perhaps she is just a nasty person!
Visited Don't know on September 2022
Review titled City Hospital
Replied on 26 September 2022
I am sorry about your experience when contacting the MRI department. I will ensure your feedback is passed onto the service manager so they can address this issue you encountered when contacting the service via telephone. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust