Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Unbelievable First Class Attention
Rated 5 stars out of 5
by R H Scott - Posted on 07 March 2024
I was taken to Chesterfield Royal at 6.30on 6thMarch 2024 and discharged at about midnight and must say that the service and facilities given from the Doctors down to the orderlies was nothing but first class. Watching how hard everyone works where the focus of all was the concern for patients comfort and support. If all prospective patients were to realise it is not the fault of the staff for delays but that of impatient and unreasonable patients who believe that there issue is the most urgent and should keep emmotion in check. The staff work hard every minute they are on duty deserving every pound the NHS pats them(which is totally inadequate) for the hours concerned. I would have no hesitation in recomending Chesterfield Royal A&E to anyone requiring first class treatment and attention with superb facilities. Thank You to all staff
Visited Accident and emergency services on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Katrin Thomson - Posted on 21 March 2024
Very friendly, thorough and efficient staff. I arrived early but didn't have to wait for my appointment time, and individual tests were carried out without delays. The staff just get on with it and slot everybody in wherever possible. Excellent service.
Visited Ophthalmology on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled The rubbish map of the hospital and guid info
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Review of car park map . well i never seen such rubbish . ok if you work there and know you route around the hospital but who in there right mind draw up the map .The info is so vague as i though i would look up the ward i will be visiting for medical reasons .You need a real topographical map with not just a few colored boxes and no route info . .A map with lines showing the corridors and amenities front doors , caff , seating while waiting , distances , walk ways and sweat units. . The roads a jumble with no proper representation and access to all the buildings . who ever drew up this must be less than 5 in years as Ive seen kids draw better maps . .I my self have traveled all over this planet and used many a map but this beats the ticket for being so bad . I my self repair electronics at pcb level . i look at maps every day and have to decode them with some being so complected circuits required many years of training .But looking at this as all i wanted to do was look for a ward just to make it easier for walking in . As i'm not to well and bad on my legs at the moment with hope to gleam some info on the inside of the hospital . ...............Just think you spend millions on the place as well as pay your IT people to look after the net info for public . But my self would sack any company who provided you with this map rubbish .My mum 96 years spent alot of time working at the hospital . Hell mum she on the internet and looked at it , she could hardly make heads or tails .My self also qualified in IT and electronics coms engineer think you got this all wrong and it wants sorting .you charge like hell for the car park ...Then we have this map rubbish . well do i give it to my 11 year old grand son to draw a new one or do you sort it .and by the way if no decent response then this communication will be entered into the local papers...egg derby shire times for one as it's ridiculous ......
Visited Don't know on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Portland ward outstanding for care
Rated 5 stars out of 5
by Bingham/whitworth - Posted on 20 March 2024
The nurses, sisters certainly, cleaners, food people, all absolutely fantastic. My mother had been in Portland after a fall going against the sisters advice we took her home and can honestly say was the worse weekend of our lives…. She was thankfully re admitted back into Portland after we realised we was not able to cope with her full needs. How you do that job every day with a smile and so dignified is amazing. Thank you Portland Ward you are all hero’s and this time we will listen to your advice and follow accordingly.
Visited Don't know on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled A Disgrace !
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2024
I am a Autistic Adult that previously have had to attend a&e My passport never gets read , they do not make reasonable adjustments and because of this it leaves me so traumatised it puts me in danger I will ever attend again However I did have to attend on the 1st March 2024 to find not only have things not improved but get worse Waiting an hour even though everything was so daunting and overpowering for me and explaining all this to staff no reasonable adjustments were made Finally after been taking into a room and been open and honest as none of the staff had been bothered to read my Autism passport and explaining why I was there the Nurse said sorry I have to go to another department now but I will send another Nurse in to finish of Not only did this make you feel dismissed but I had already told her how I struggled with strangers and been around people but obviously this had not been taken on board as after putting me so much was told she now had to move on Why start an assessment on someone if you do not have the time to see it through ? My Husband and I were left in a sweltering room which causes me panic attacks and had explained 15 mins no one came My husband was looking around the room and the computer had been left on and as he was glancing at it out of boredom a male Nurse comes in and tells him of for looking at it ? I replied if what is on the computer is so private why did the Nurse previous not log it of before she left I do feel this is a massive error on their part and irresponsible and it should be them you give a telling of to which they then had to agree but a disgrace they had not logged it of if my Husband should have looked at it or not they left it on for anyone to see Mt anxiety could not cope any longer and I felt I would go into a Autistic meltdown which I was desperately trying to avoid so I had to go and find a Nurse to ask what was happening as no one had come back They said it would then be a 4 hour wait to see a Doctor which I explained as they were not making any reasonable adjustments was out of my capability They then booked me in to see a Doctor at out of hours care and we were sent there I have never known such un caring , ignorance towards people with Mental Health issues as Chesterfield Hospital The damage they have caused towards me again is a disgrace they should be ashamed and need training on Autism so we can access the same treatment as everyone else feeling as much as possible are needs are been met to help us to do this I know been Autistic how we struggle but the way we are treated can make a big difference in helping us with our struggles but we are not cared about and possibly as the way we are treated leaving us in danger of ignoring our health through fear of how we are treated I am left yet again traumatised and my fear of accessing treatment in danger Thank you Chesterfield Royal Hospital for been so uncaring and ignorant to people that do not fit neatly into your system !
Visited Accident and emergency services on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Not listened to at all
Rated 2 stars out of 5
by Adam Sutcliffe - Posted on 19 March 2024
I went to my gp 3 weeks ago with severe testicular pain I was given a letter an told to go straight into the hospital An signed in to Same day surgical s Dec they was really good and really caring took me for a ultrasound scan that it was understood I had a varicose vein issue I was then given pain relief when I returned to my ward I then seen by a doctor who told me about the actions that they can take against it for me and told I was to get a letter for an appointment to see how to go about and discus how it could affect fertility and get a few samples from me … witch I attended today 19/03/2024 1.30 With a doctor I told him my concerns on the pain that has got worse an worse over the last few weeks told him I wanted action taken against it has I’m a sole provider in my home I have 2 children an a partner who I provide for (self employed) 1 . I was never spoken to about fertility at all 2. He didn’t seem interested at all about how much discomfort I was in or how bad a place my life had become because of this issue I had 3. Told me that he doesn’t see any kind of issue with my testicle with doing any scans of any kind (didn’t take any blood either) I understand that the NHS have people in worse situations than me but I wouldn’t be off work not being able to walk far not being able to drive through (meds) I hope that I get some kind of reassurance that I can have action taken on my situation. Really didn’t feel like he cared or listened to my stressful position I apologise if I’m coming across rude But I know somethings wrong with my own body and it’s not being dealt with properly has before when the first time I pay my national insurance an taxes same has everyone else I’m very upset how this is progressing Please help me
Visited Urology on March 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled A & E Admission
Rated 5 stars out of 5
by David Scrivener - Posted on 22 March 2024
I was taken by ambulance to Chesterfield Royal Hospital following an accident involving major trauma to my lower leg. Despite its being a Saturday night, I was taken into A & E promptly without waiting in the ambulance. I had to wait a short while before being taken into a bay and being assessed. Having had an x-ray and a temporary cast I was taken onto the ward without having to wait in a corridor. Contrary to the horror stories one sees in the news, I thought the organisation of my admission was handled very efficiently.
Visited Accident and emergency services on February 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Endocrinology ignorant of autistic patient needs
Rated 1 star out of 5
by Andy - Posted on 06 March 2024
I have been attempting to get some important information from the Endocrinology department all week and they are not responding. I have contacted the Patient Experience Team who have contacted the department on my behalf to be fair to them; however, the Endocrinology department still refuse to meet my needs as an autistic patient and provide the information I require, to establish clarity and certainty due to me having a compulsion for completion and to ultimately alleviate psychological distress and avoidable harm. My needs are inordinately simple to meet and yet the Endocrinology department, along with the hospital trust in general are alarmingly ignorant to the needs of autistic patients and significant training and improvements in this area is needed before somebody pursues a class action against them. I am not looking forward to my Endocrinology appointment, when I finally find out when it is! If my experience in this review is the norm for demonstrable standards of professionalism, support and communication from Endocrinology towards a patient with specific needs due to autism, then I have reservations regarding their clinical acumen and competence and how this will impact my healthcare. Please sort it out Chesterfield Hospital. Autistic patients have specific needs that must be met by law so start meeting them and start raising your game because autistic patients aren't going to put up with this any longer.
Visited Endocrinology and Metabolic Medicine on February 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Brilliant Physiotherapy
Rated 5 stars out of 5
by Barry - Posted on 27 February 2024
After being lucky enough to have been paralysed for the second time in January 2023 upon being discharged from Derby Rehabilitation I was referred to the Neurological Physiotherapy department at Chesterfield Royal Hospital. The Neurological physiotherapist was put in charge of my recovery, and the help, knowledge, and confidence that was instilled in me was incredible. To recover from a second paralysis I thought would be beyond possible as I am not a spring chicken but my physiotherapist was confident that I would walk again. The physiotherapist was correct, I'm stunned at the progress I've made but it's down to the skill and persistence of the brilliant physiotherapist. My treatment by the Hospital and all the staff I've met has been exemplary, I cannot praise everyone enough.
Visited Physiotherapy on February 2024
Chesterfield Royal Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Roy - Posted on 11 March 2024
We would like share our grateful appreciation for the wonderful care Roy received when he was admitted following heart failure. All the staff, in every Department, were so professional, caring and considerate and it is only because of this Roy is now at home on the way to what we hope will be a full recovery.
Visited Intensive Care on January 2024
Chesterfield Royal Hospital has not yet replied.
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust