Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chesterfield Royal Hospital.
Reviews
-
Review titled Neurology - Textbook consultation. Superb.
Rated 5 stars out of 5
by Andy - Posted on 15 August 2024
I had an appointment in neurology this morning. I received all the reasonable adjustments requested prior to my appointment (for a change) and the neurologist was friendly, engaging and I felt he didn't have the God complex that many consultants seem to have these days so I felt comfortable and not agitated in any way. I am autistic and this happens when I feel the consultant is not listening / being dismissive / demeaning my intelligence / acting arrogantly / imparting inaccurate clinical information etc. He was very thorough and attempted to reach some sort of resolution to my neurological symptoms despite tests and clinical data available not really showing up anything obvious. I appreciate it is often difficult for clinicians when faced with a patient with medically unexplained symptoms to find a diagnosis. I will push for more investigations but overall I am happy with the standard of care at Chesterfield for neurology.
Visited Neurology on August 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Sadly quite shocked and disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 13 August 2024
I hate writing this because I genuinely love our NHS, but the treatment was minimal. My partner fell down a full flight of stairs, suffering a broken arm and cut to the head. Discharged after 10pm on a Sunday without any pain relief when all the pharmacies were shut, and we were told that the hospital's pharmacy was also shut. The cut was looked at but no one cleaned the wound and it was still bleeding when we got home. The bays were all full, and other patients were waiting outside of bays and looking in because the staff didn't even close the curtains. On the plus side people were friendly and offered refreshments, but that is all. No advice given on how to adjust a sling or care for yourself and a 5-7 day wait for anyone at the fracture clinic to even call, so we still wait. I'm sorry to write this, I expected better treatment for something like a broken limb. Lower your expectations massively or maybe try some where else if you can drive further away.
Visited Accident and emergency services on August 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Superb service
Rated 5 stars out of 5
by Lorraine - Posted on 23 August 2024
I had an appointment at the breast screening one stop shop service yesterday and I have to say the service is second to none. I was seen within two weeks of being referred from my GP, and was seen on time for my appointment. I saw a consultant immediately, was examined and then sent for a mammogram and ultrasound scan. I received the results immediately which thankfully were clear which was very reassuring. The Staff, from the receptionists to the consultant, nurses and radiographers were all incredibly friendly. Well done to the team in this department and the NHS!
Visited Breast cancer services on August 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Failure to provide reasonable adjustments. Suite 3 - Endocrinology
Rated 1 star out of 5
by Andy - Posted on 15 August 2024
Had agreed a reasonable adjustment with the hospital and department (Suite 3) for a private room to wait in when I arrived for my appointment as I am autistic and cannot wait in busy main waiting room environments. When I arrived, there was no room and I was told to wait in the main waiting area, which I managed for about 10 minutes before being overwhelmed and leaving the hospital without being seen. Utterly appalling discriminatory failings and a breach of existing equality legislation. A pre action protocol letter has been issued and will be issued every single time a prior agreed reasonable adjustment is not provided as agreed. Autistic patients have needs and legal rights when accessing healthcare. Deal with it Chesterfield Royal, provide it or face litigation each and every time!
Visited Endocrinology and Metabolic Medicine on August 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Marjorie Bosworth - Posted on 27 July 2024
I spent yesterday at the chesterfield royal hospital in the emergency dept. I was seen very quickly because of my breathing difficulty. I had amazing treatment and spent 9 hours at the hospital to get my heartbeat and breathing under control.I Found out I have a heart murmur and fluid in my lungs. I was put on heart medication and was told more appointments would come in the post.. I was even fed sandwiches and drinks. You have amazing doctors and nurses and all the rest of your staff who help to keep the hospital to such a high standard. Thank you to the nhs
Visited Accident and emergency services on July 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled The very best care and experience - endocrinology
Rated 5 stars out of 5
by Andy - Posted on 08 July 2024
I received the very best care, advice and support from endocrinology. Everything was explained thoroughly and I felt listened to, supported and understood. My needs as an autistic patient were met and considered, which is stark contrast to some other departments within the hospital and I cannot recommend this service highly enough.
Visited Endocrinology and Metabolic Medicine on July 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Absolutely Amazing Response
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Had a sudden flare up of Crohns on Sunday morning. After 20 odd years. Paramedics arrived in 10 minutes to find me on my bed half passed out. Blood pressure of 70 over 40. Put some fluids in me, locked the house up. Got straight into resus. No waiting. Treated brilliantly and kindly. Was moved to majors where I was given a commode to use. Passed more blood. Went back to resus and then had a C T scan for the abdomen. Found to have no abnormalities. Back to resus where I was monitored. When all results were in and all my readings were normal I was moved to a ward which was beautiful as was the whole of the rest of the areas I visited. Every member of staff on these two days were brilliant. I was in ward 4 / 4 in the emergency department I believe. I saw three doctors during my time over the weekend which is unheard of where my Dad lives. Sleeping was a bit rough because of all the noise but I realise I am trying to sleep in a working environment so it’s to be expected when you’re not used to it. I have been lucky enough not to have an extensive history with the NHS unlike some people who have poor health. As much as this was a fairly traumatic experience for me, I was so reassured by your hospital and staff that I can’t believe I am sitting typing this review in my front room today having been discharged after one day. I have now been put back on drugs for Crohns which is a bit sad after all this time but weirdly reassuring and have been referred to I B department. Anyway the whole experience I have to say (despite the horror of all the blood) was a first class hospital experience. My partner who drove all the way from Bedford to come to my house to pack me a bag concurred with me. He said very well organised and that I well looked after. Thanks to everyone I had contact with including paramedic staff, doctors, nurses, auxiliary nurses, porters and cleaning staff all of which treated me with dignity and respect.
Visited Accident and emergency services on July 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Amazing practice
Rated 5 stars out of 5
by J wood - Posted on 15 June 2024
Had an mri today from arriving where a very nice polite receptionist put me at ease immediately I was met by a man who was the radiologist explained everything that was going to happen . I have to say the mri scan is not the nicest think to have but I knew if I needed them I only had to press a button I came away feeling really impressed with what I had done such friendly staff . Calow hospital you should be very proud of the staff you have in your imaging unit today
Visited Imaging services on June 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Fast/efficient service
Rated 5 stars out of 5
by Marie - Posted on 27 June 2024
Unfortunately had to visit A&E today with my mum. What an amazing efficient service we received from the entire staff team from the receptionist right the way through, triage ANP XRay then to discharge within 2 hours. Every staff member we encountered were friendly and efficient. The new system in place there is amazing. I appreciate not every visit would be so rapid however i have always received efficient friendly care/treatment at this hospital. Well done the amazing staff team there for always trying to be efficient under sometimes dreadful circumstances/low staffing levels. I do appreciate our NHS keep up the good work everyone.
Visited Accident and emergency services on June 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Absolutely first class
Rated 5 stars out of 5
by Helen - Posted on 25 June 2024
I would like to name everyone I saw today but what I will say is every staff member was brilliant. Put me at ease, so understanding to what was happening in my life and helped not only with my treatment but made me feel so much better about myself when I left to when I arrived. Thank you and well done, so professional without losing that caring touch
Visited Rheumatology on June 2024
Chesterfield Royal Hospital has not yet replied.
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust