Chelsea and Westminster Hospital
369 Fulham Road, London, SW10 9NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The best of care
Rated 5 stars out of 5
by Jan B - Posted on 22 January 2024
I was assessed by the pain management service for suitability for a spinal cord stimulator in 2023. From my very first point of contact with the team, I have been really impressed by the care and treatment I have received. Everyone from the admin team, through the day admissions team, nurse specialists, physio, psychology, imaging and surgery have been exemplary. They combine professionalism with kindness and empathy. They have exceeded my expectations and I am very happy to have this chance to say a very big thank you to all of them.
Visited Pain Management on January 2023
Chelsea and Westminster Hospital has not yet replied.
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Review titled Horrendous waiting times
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
Was referred for a scan after 7 months of waiting for a 10 minute phone call. Had the scan and the technician said that I would need a follow up scan in 5 to 6 weeks to monitor something potentially concerning that was found. I've now just been informed via patientsknowbest that this advice has clearly been disregarded and I'm going to have to wait 4 months for a phone call to discuss the results, yet in the meantime my symptoms have been getting worse. Absolute joke of a department, it shouldn't take that long to speak to someone when concerns have been raised by hospital staff.
Visited Gynaecology on September 2022
Review titled Chelsea and Westminster Hospital
Replied on 17 November 2022
Dear Patient I am sorry to read of your experience. Please could you contact our PALS team with your Full Name, D.O.B and Hospital number and the above description so that they may look into this for you. chelwest.cwpals@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust